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Bewertungen von Best Western Plus New Ulm

3 out of 5
Best Western Plus New Ulm
2101 S Broadway St, New Ulm, MN

Bewertungen

8.6

Hervorragend

262 von insgesamt 546 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
209 von insgesamt 546 Gästebewertungen haben eine Bewertung von 8 - Gut" "
52 von insgesamt 546 Gästebewertungen haben eine Bewertung von 6 - Okay" "
15 von insgesamt 546 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 546 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

9.0/10

Personal & Service

9.0/10

Ausstattung

8.6/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Daryl

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Susan, Eau Claire

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice Hotel! Staff was great, will definitely stay again.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Kelsey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good safe place to stay would stay there again
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Stanley

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Awakened by staff on radio, and trying to unlock our door- apologies for being at “wrong room.”
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Robert

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean
Aufenthalt von 1 Nacht im April 2024
Antwort von Mae am 24. Apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Generally excellent
Aufenthalt von 1 Nacht im April 2024
Antwort von Mae am 24. Apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Nancy, Coon Rapids

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This Best Western is a clean, well serviced hotel. The hot breakfast was good with a lot of variety. We did have a problem with our KEY cards, both with our room, and especiall with the outside Door 3. The man at the desk one evening was a bit rude to us as we had to keep coming back to keep our keys redone. (They were working on the outside door the next day.) Apparently the key system is from the 1970s, and a lot of people get frustrated with it, staff and guests. Other than this, the rest of the staff was quite pleasant and we had an enjoyable stay.
Aufenthalt von 3 Nächten im April 2024
Antwort von Mae am 24. Apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Julie

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Our stay was overall quite nice and I would stay there again. Our big complaint was that we could not get into our room. The handle/lock system on our room door was falling off. After returning from breakfast we were unable to gain entrance to our room. Fortunately a maintenance worker was able to help us. He said the door had been needing repaired.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Karissa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Happy with my stay!
Aufenthalt von 1 Nacht im April 2024
Antwort von Mae am 19. Apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Okay

Cole

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Mae am 17. Apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im März 2024
Antwort von Mae am 19. Apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Todd, Brookings

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to where we needed to be
Aufenthalt von 1 Nacht im März 2024
Antwort von Mae am 14. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mae am 14. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Franklin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Exercise equipment needs repair
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mae am 14. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. My apologies for the issues in the exercise room and thank you brining it to our attention. We hope you will come back and see us again soon.

8/10 – Gut

Michelle

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had a pool & hot tub & dining on site
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Mae am 14. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ungenügend

David

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The Hot tub made my husbands back all bruised up. There are some suction holes and his back is badly bruised and injured
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Mae am 27. Dez. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The issue you experienced is not something that typically happens.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Hervorragend

Patti

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Could possibly use more parking at peak times.
Aufenthalt von 1 Nacht im November 2023
Antwort von Mae am 15. Dez. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

Kris

Mit der Familie gereist
Great pool area
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Mae am 15. Dez. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Kenneth

Geschäftlich gereist
Gut: Personal & Service
Aufenthalt von 1 Nacht im November 2023
Antwort von Mae am 15. Dez. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Shelly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Mae am 15. Dez. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

April A

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel with clean pool and hot tub. Very quiet and relaxing.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Mae am 15. Dez. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ungenügend

Marc

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Mae am 15. Dez. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Gut

Gwen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location. Clean rooms. Comfortable bed
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Mae Geidel am 6. Dez. 2023
Dear Gwen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 507-359-2941.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm

8/10 – Gut

Frank

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Road trip with friends.
Hotel was clean, staff friendly and capable. Even though the property is dated, it was freshly painted, room and bathroom was fine. Only issue was a noisy a/c unit.
Aufenthalt von 1 Nacht im November 2023
Antwort von Mae Geidel am 6. Dez. 2023
Dear Frank, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 507-359-2941.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm

8/10 – Gut

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Close to city center. Friendly staff.
Aufenthalt von 2 Nächten im November 2023
Antwort von Mae am 15. Dez. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

karen

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
The Front Desk staff on Friday 11/24 could not have been more accommodating phenomenally positive and the nicest person ever!! I ran into a woman who was tending to rooms. I THANKED her for all of her hard work!! The staff tending to breakfast was the nicest calmest person ever!!! I thanked her several times! We had 2 rooms by the pool one was and a joined so 3 we had another across as well!! THANKS to the whole staff! Our rooms were FANTASTIC!
Aufenthalt von 1 Nacht im November 2023
Antwort von Mae am 15. Dez. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am very happy (but not surprised) to hear that all the staff were accommodating and helpful. We hope you will come back and see us again soon.

6/10 – Okay

Haag

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Run down. Could use some updating.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mae am 6. Nov. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are currently in the process of rennovating in between business. We hope you will come back and see us again soon.

10/10 – Hervorragend

Benjamin, Saint cloud

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mae am 24. Okt. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Schlecht

Angela

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Needs updating. Room key & lock didn't work well. The shower ceiling was leaking cold water when in use. Was impressed with the free breakfast in the morning.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mae am 23. Okt. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Locks are something that we are planning on renovating in the coming months as we know it is something that needs upgrading. I'm glad you enjoyed the breakfast!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Hervorragend

Nathaniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property and location. Clean and welcoming and comfortable.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mae am 23. Okt. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Schlecht

Shawn

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mae am 6. Nov. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Hervorragend

Chris

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mae am 16. Okt. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Michelle

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Mae am 6. Nov. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

Lori

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Mae am 9. Okt. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service und Komfort des Zimmers
Bring your own hair dryer!!
If you plan on washing your hair be sure to bring your own hair dryer!!! I had to go outside and stand in the wind to dry my hair as the hair dryers they have are horrible!!
Aufenthalt von 2 Nächten im September 2023
Antwort von Mae am 9. Okt. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. My apologies that the hair dryer in your room was not working correctly. We hope you will come back and see us again soon.

10/10 – Hervorragend

Dana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
BWNU is not a new building, but is very well maintained & clean! The citrus scented bathroom amenities are upscale. Fresh Torte signature blend coffee in the lobby at 6:30 am on a Monday is always appreciated. We enjoyed a fall weekend stay.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mae am 3. Okt. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Glenda

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im September 2023
Antwort von Mae am 3. Okt. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

brian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was at this location for a seminar. unfortunately it rained so was not able to get out hiking in the area like i planned too. was a little disjointed that the restaurant (Green Mill) attached to the property had only a limited menu on a Sunday afternoon and only 1 NFL game up on all the TV's. on a Sunday afternoon, that is not how you get return biz. but, the hotel was nice for the price
Aufenthalt von 1 Nacht im September 2023
Antwort von Mae am 27. Sept. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No taxi or uber in town.
Aufenthalt von 1 Nacht im September 2023
Antwort von Mae am 25. Sept. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. New Ulm did approve Uber in August - I think currently there just are not any drivers unfortunately. We hope you will come back and see us again soon.

4/10 – Schlecht

Anna

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Stained pillow cases, dirty shower walls, needs a complete remodel.
Aufenthalt von 1 Nacht im September 2023
Antwort von Mae am 25. Sept. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Hervorragend

Julie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Warm welcoming
It truly was a great time. The customer service at the desk was phenomenal. Super kind to my child and very warm welcome mean.
Aufenthalt von 1 Nacht im September 2023
Antwort von Mae am 25. Sept. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Okay

Sharlea

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff and facilities were fantastic. However, we were unable to get peace and quite on the second night, until after midnight, because our room was right next to the wedding reception scheduled that night. The DJ's music was reverberating throughout our room the entire night. Its totally okay to have the wedding reception. We just wish they would have placed our room farther away, being that we were not part of the wedding and here on buisness. The loss of sleep negatively affected our trip a great deal.
Aufenthalt von 2 Nächten im September 2023
Antwort von Mae am 25. Sept. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We typically do our best to make sure that the wedding guests are in the rooms closest to the conference center space so as to protect the peace of other guests, my apologies we had your room so close. We hope you will come back and see us again soon.

8/10 – Gut

karen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Mae am 18. Sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Okay

Michael

Mit der Familie gereist
Gut: Sauberkeit
If this is the best New Ulm has to offer! IDK
Our family had 5 rooms, every room had some sort of issue, some needed dehumidifier which were either loud or needed to be emptied, one had a spider, my room a/c was set at 70 but felt much warmer during the night and semi junk toilet, nothing you couldn't live with but hard to justify nearly $200 per night each. Which reminds me, I had prepaid for my room6 months in advance, but the front desk still ran my card again, when I came back the next morning with my documentation proving I was double charges I was told that the card Hotels.com was unable to be run at check in and that is why was double charged, but it went through the second day and that I will get a refund in3-5 days, I am still waiting for the refund to show up but it hasn't been 5 days yet. This is the first time that has ever happened to me over the 50+ times I have booked through Hotels.com. The good No problem with breakfast, that was decent and I also liked the pool area. I don't know if the attached Green Mill Restaurant is owned by someone else, but that experience has just OK as well. I have not plans to return to New Ulm if this is the best you have to offer
Aufenthalt von 2 Nächten im September 2023
Antwort von Mae am 12. Sept. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am more than willing to schedule a call to talk about the issues you experienced and come to a solution.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Gut

Keri

Aufenthalt von 1 Nacht im August 2023
Antwort von Mae am 25. Sept. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

Ary

Aufenthalt von 1 Nacht im August 2023
Antwort von Mae am 8. Sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I also want to thank you for your understanding and patience with us as we make improvements! We hope you will come back and see us again soon.

10/10 – Hervorragend

Mary

Mit der Familie gereist
Gut: Ausstattung
A
Aufenthalt von 1 Nacht im August 2023
Antwort von Mae am 28. Aug. 2023
Thank you for taking the time to review! Guest satisfaction is very important to us and I'm glad to see you enjoyed your stay! We hope to see you again soon!

4/10 – Schlecht

John, Kailua

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's really the only place in New Ulm. I guess it was a Holiday Inn but has been taken over by Best Western. They are painting and making some upgrades. The night I was there the restaurant had a limited menu due to some kind of cooler problem. We arrived about 1: pm and was greeted with an empty reception desk. When the clerk finally showed up from another task and I'd told him my name and reservation his response was "You do know that check-in isn't until 3 pm!?' Yes. I did know but I was just checking. The place seemed empty. There were kids and families screaming in the pool at 10:00 pm. New Ulm is an adorable town. If I came again, I'd stay at an AirBnB.
Aufenthalt von 1 Nacht im August 2023
Antwort von Bianca am 6. Sept. 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 – Hervorragend

Barry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Mae am 24. Aug. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Karen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel
Nice hotel. Comfy beds, nice decor. Would stay again.
Aufenthalt von 1 Nacht im August 2023
Antwort von Mae am 21. Aug. 2023
Thank you for taking the time to complete the survey! Guest satisfaction is extremely important to us! We hope to see you again soon.