Double Room - En suite
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Avis sur Hotel Express Newcastle Gateshead

2.5 out of 5
Hotel Express Newcastle Gateshead
Cuthbert St, Gateshead, England

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 48 avis sur 245." "
Note des voyageurs de 8 (Bien), d’après 58 avis sur 245." "
Note des voyageurs de 6 (Satisfaisant), d’après 33 avis sur 245." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 245." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 245." "

6,2/10

Propreté

7,2/10

Personnel et service

5,8/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en février 2020
Réponse de Reservations Team le 15 févr. 2020
Thank you for your review, we hope you have a better experience next time you stay with us.

2/10 Horrible

Gary, Bishop Auckland

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Run down place
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Neil

Voyage en couple
Les points forts : Personnel et service
Shower water pressure was not good at all, and some of the cleaning was poor. However the bed was very comfy and we slept well
Séjour de 1 nuit en février 2024

2/10 Horrible

DONGJIN

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
No heating out side wind come in the room
No heating at Dec. Even the hotel provide heater it also didnt work, and very windy from outside window terreble hotel ever.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Scott

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Couldnt sleep because of people arguing and fighting. had to check out at 1.45am and stay with a friend
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Amir

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Mark

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Jim

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Even an Asylum Seeker would not stop here Pros: NONE Cons: 1. no toilet paper in toilet 2.Shelf above towel rail hanging off the wall 3.Electric wires protruding from wall above sink 4. Very noisy from traffic on road outside. 5. Single glazed window that wouldn't shut properly 6. Bed extremely uncomfortable due to mattress being an old sprung type. 7.Only one pillow each provided. 8.One dirty bath towel each. 9.Occupants of room above moving furniture or something about all night on creaky floorboards 10. Black mould present on en-suite skirting boards and shower tray 11. Shower either scalding hot or freezing, no happy medium 12. Corridor outside room unlit, difficult to locate key slot in door 13. Other guests seemingly unaware of how loud they are in the corridors 14. NO FIRE ESCAPE PLAN OR INSTRUCTIONS To sum up this place in one word.................TERRIBLE My advice is to spend a bit more and stay elsewhere, Just wish I had now..................
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Adam

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

k

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Stuart

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Mervyn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Honesty after we left things in the room. It was also very clean and tidy.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Newcastle stay.
Very kind and helpful service. Very enjoyable and good stay thank you.
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Claire

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was dirty toilet set and shower was broke one had door broke pf on shower lightbbulb did not workblood on the bed big iron mark on the floor the shower room was dirty thebedroom was dirty i complained to staff who told me i had to get in touch with expedia i would not recommended this hotel at all i would like i refund please
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Faulty trenches - Shame on you owner/staff.
The entire establishment was unfinished; yet still managed to exude a worn\shabby aesthetic. Incorrectly installed computer desk, broken light switches, the noise of other peoples plumbing taunting me that mine was haphazard at best. Asking for a towel I was advised to use the paper napkins. (Sadly not present either) Later given a towel. When advising that there was no plug/stopper in the sink I was given a plug (type thing) that did not fit the said sink. Pointing out the lack of power on "computer desk" I was given a four gang extension. (No power on that side of room) Both beds in the room (twin) were incredibly soft and did not provide a good sleeping experience. *This* might be Ms Braverman's solution to providing housing in UK
It appears that someone pushed the light switch too hard. The Crack appears to go fully through the plastic.
The computer desk (who knew MFI still did special ordHad ports for where the power sockets *should* go. That's the white thing at the back of the formica wood. Seems someone must have made the assembler a better offer...
Séjour de 2 nuits en septembre 2023

8/10 Bien

Angam

Les points forts : Personnel et service et confort de la chambre
Séjour de 3 nuits en septembre 2023

6/10 Satisfaisant

John

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Run down
First of all, this is a budget hotel with shared bathroom facilities, so please read my critique with that in mind. I did not expect 3* conditions. The room itself was very generously proportioned. The staff were really freindly and were available whenever I called on them. There was ample tea and coffee making facilities and the towel and bedding was clean and soft. However... Some of the furniture was broken; The single glazed window did not shut properly; The bed swayed from side to side alarmingly each time i turned over; The room smelled of mildrew because the trap to the sink was not connected properly so the floor was soaking wet; There was no sound insulation between rooms - I could hear EVERYTHING in the adjoining rooms. Save yourself some money and upgrade to a YHA
Séjour de 1 nuit en septembre 2023

8/10 Bien

Martin

Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Aidan

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I paid over the odds for a single room with shared bathroom (£145). The first room i was put in has part of the window frame missing so the window wouldn’t seal. It had old furniture that seemed to be falling apart. When i complained about the window the receptionists response was “but nobody can get in that”. That wasn’t the point. I asked for money back to which they responded “no, because its the great north run weekend”. They’ve spiked their prices to rip off runners who’d raised thousands for charity. Eventually they moved me to the room next door. Again, the window didnt shut properly but at least there was no hole in it. That room was also outdated with nailed coming out of the wardrobe. The shared bathrooms were grotty, one of the showers didn’t have a door, and the light switch was outside the bathroom in the corridor which anyone could play with as they walked past. I wouldn’t recommend staying here
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Crissa

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was old and not very clean also a lot of damp.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Kye

Séjour de 1 nuit en août 2023

2/10 Horrible

Johnny

Hotel room cold and dirty. Customer service very poor. Pillows stayed. Carpet dirty. No ventilation
Séjour de 1 nuit en août 2023

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

4/10 Médiocre

Hannah

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Would not pay £123 when communal bathroom was dirty particularly the shower and room was very basic (eg one towel between two and one pillow each). Very friendly welcoming staff member. Poor for price.
Séjour de 1 nuit en août 2023

4/10 Médiocre

Daniel

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en août 2023

2/10 Horrible

Josh

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en août 2023

8/10 Bien

Matt

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A decent place to stay
A well-kept hotel in a pretty good location, just over 20 mins from Newcastle city centre.
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Peter

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
room had no sink, no toilet roll initially, v poor quality breakfast and shower not fitted to wall properly. Stayed in hostels with better facilities
Séjour de 4 nuits en juillet 2023

8/10 Bien

mr william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All good comfy sleep only thing is when having breakfast served up as ur eating cereal and toast on breakfast plate otherwise nice breakfast
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Michael

Voyage en couple
Les points forts : Propreté
A smoke alarms came on and went off again seemingly at random and then a member of staff showed up asking to see our room because apparently we'd been smoking. Neither of us had and the window wasn't open so there's something wrong with their ability to detect where alarms are sounded/the smoke alarms themselves (maybe the kettle set it off?). Tad dirty behind the desk but nothing major and the cupboard door didn't close all that well due to it being misaligned. The bathroom supplies of soap weren't well stocked. Other than that, no issues, it was 'aight.
Séjour de 3 nuits en juillet 2023

2/10 Horrible

Jacob

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is dirty and run down
Séjour de 1 nuit en juillet 2023

8/10 Bien

Cameron

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en juin 2023

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Window Would Not Close
Séjour de 1 nuit en juillet 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Generally good
Staff friendly and very helpful. Room is basic but clean. Plenty of shared bath and toilet. The only problem is sound proof. Can hear not only people walking in corridor but others snoring in the next door.
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Kiara

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Basic, would not go back
Staff were lovely and very helpful however the hotel is very run down compared to the pictures, bed was super uncomfortable, outside smoking area was disgusting. Also some maintenance required in the room
Séjour de 1 nuit en juin 2023

2/10 Horrible

Callum

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Place is revolting. Won't be staying here again
Séjour de 1 nuit en juin 2023

10/10 Excellent

Paul

Séjour de 1 nuit en juin 2023

2/10 Horrible

Amelia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We arrived at the hotel hoping for just some where to rest after going to a concert at the arena, however upon arrival we were met with screaming and shouting from other guests in the reception as they were complaining about their stay. There were people vaping on the corridors. We were shown to our room which was at the top of the stairs and looked like a shop front with aluminium door and glass windows all round, room was filthy lipstick writing on bedside table, smashed cupboards, stunk of wee. We walked straight back out and asked for a refund, which we were told to speak to Expedia so we did who said the hotel weren’t picking up the phone, later to be told we weren’t allowed a refund. Disgusting, gross and unsafe and unfit for purpose.
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Rhys

Les points faibles : Propreté
Stayed here for two nights a the room you felt like you are walking on planks as every footstep the floor creaked. The showers wow just don’t jump in the river Tyne it would be warmer bye a long shot. I can say that I won’t be choosing to stay at this hotel in a rush again
Séjour de 2 nuits en juin 2023

10/10 Excellent

keith

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Work
Staff were friendly and helpful
Séjour de 3 nuits en mai 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Value for money
good value for money, with that been said you get what you pay for. My room was literally next to the main road so you can hear the car moving up and down all the time and window sound proof is bad.. Other than that all good
Séjour de 1 nuit en mai 2023

10/10 Excellent

naomi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
staff were lovely, clean and nice hotel
Séjour de 1 nuit en mai 2023

8/10 Bien

Jenna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I booked this hotel and didnt know what to expect based on the reviews. It was just my daughter and I staying for the Beyonce concert. Staff were very helpful. Didnt realise i had booked a room with a shared bathroom/shower room but to be honest we got back to our room after the concert at 12.35am and left at 7am so wasnt really an issue. Our room was very basic but bedding was clean. The hotel is very creaky and could hear other guests arriving home but didnt last too long. Hotel is in a good location and a short work into Newcastle centre.
Séjour de 1 nuit en mai 2023

8/10 Bien

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Kevin

Voyage d’affaires
Séjour de 1 nuit en mai 2023

2/10 Horrible

Lizwe

Séjour de 1 nuit en mai 2023

10/10 Excellent

Phillip

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good area clean
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Jane

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Jeremy

Séjour de 2 nuits en mai 2023

4/10 Médiocre

Cath

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023