Well, this may be a little long. First and foremost Ron was great to work with. He was always very quick to answer my questions and respond in a timely manner.
Upon arrival we usually go grocery shopping since we are there a week. The stove was not working. We ate out the first few days. Ron had someone come and "fix" it but it never worked unless we used a lighter which was fine.
Regarding check in....Ron did not meet us at the house as arranged, it was an older woman and she was 1/2 hour late (for us and the family below us). I still dont know who she was.
The place is very small for 8 people but we knew that going into it. We are not there that much! But a few things from the beginning were unacceptable
1. 8 adults, 2 bathroom, 1 week.1 ROLL OF TOILET PAPER PER BATHROOM. When asked how we get more when we run out she stated "its a vacation rental, not a hotel". So remember to buy some at the store when you go.
2. She returned about an hour after checking us in to remind us that in one of the bathrooms there is a long rug rolled up in front of the tub and to NOT remove it because if water gets out of the tub it will leak into the unit below us! OK fine if it is a new problem BUT there was a typed out, laminated sign above the toilet explaining this process.....so you've known about it awhile and not corrected it? We left the rug there
3. 8 adults, 1 week August in California.....6 bath towels and 2 wash clothes. Numbers don't match. When I questioned her, we were told there is a washer/dryer in the garage (coin operated mind you). We knew we would need to pay to have stuffed washed but did not know it was nightly to wash our towels !!!!! We have rented in the same area every August for 6 years (last year we were 4 houses down from this one) and have never had a unit where the washer/dryer was not in our own space or had to pay.
4. (unfortunately did not take a picture) but my 21 year old daughter found in one of the rooms (where there were 2 beds, too tight to get a standard vacuum between the bed and the wall)... a pile of used disposable contact lenses so clearly the housekeeping staff did not look there
5. Large balcony in the back for all 8 of us but no furniture. Would be great to have tables and chairs out there for relaxing, meals, enjoying each others company. The front balcony (with the best view) could not hold all 8 of us.
If these things dont matter to you, its a good place with awesome location...not for us!
