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Bewertungen von Best Western Summit Inn

2.5 out of 5
Best Western Summit Inn
9500 Niagara Falls Blvd, Niagara Falls, NY

Bewertungen

8.6

Hervorragend

496 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
336 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
113 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
25 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
30 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.8/10

Personal & Service

8.2/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Heike

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schönes großes Hotel, auf den Fotos sah alles etwas freundlicher aus. Die Zimmer waren etwas duster und leider gingen die Fenster nicht zu öffnen. Aber es war alles sauber. Zimmerservice gab es erst nach 4 oder 5 Tagen. Das Frühstück war okay, aber keine Abwechslung. Es gab Kaffee und Tee, kein Kakao, Rührei, Würstchen, kein Käse, Toast, Bananen, Äpfel, Joghurt, Müsli und fertige Muffins und Waffeln zum selber backen.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your feedback! We appreciate your kind words about our hotel and cleanliness. We apologize for any disappointment regarding the room ambiance and limited breakfast options. Your comments will be shared with our team for improvement. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

8/10 – Gut

Dieter

Aufenthalt von 3 Nächten im September 2023

8/10 – Gut

Daniela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nette Umgebung, ruhig nachts. Das Frühstück könnte ein wenig abwechslungsreicher sein.
Aufenthalt von 3 Nächten im August 2023

10/10 – Hervorragend

Dietmar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2022

6/10 – Okay

Iwan

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Guter Standort Niaggarafälle, mit dem Auto, sehr gut erreichbar. Sauber Zimmer Leider hat die Heizung, bei minus Graden, nicht richtig funktioniert und im Zimmer gabes keine zusatz Decken. Am nächsten Tag haben wir dann an der Rezeption eine zweite Decke bekommen.
Aufenthalt von 2 Nächten im Januar 2022

10/10 – Hervorragend

Donald

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast layout; friendly staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 28. Mai 2024
Dear Guest,We're thrilled you enjoyed our breakfast layout and experienced our friendly staff during your stay! Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Amir

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good experience
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 28. Mai 2024
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 – Gut

Shashank

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 28. Mai 2024
Dear Guest,Thank you for choosing our hotel and for taking the time to leave a review! We're delighted to hear you had a great experience during your stay. If there's anything specific you think we could improve upon to earn that 5th star next time, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Kenneth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The continal breakfast was really good and the indoor pool was great as well
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Guest,We're thrilled to hear you enjoyed our continental breakfast and indoor pool during your stay! Thank you for your kind words, and we hope to welcome you back soon for another enjoyable experience.Sincerely, Hotel Manager

6/10 – Okay

Kishore

Mit der Familie und kleinen Kindern gereist
Bedding is not good. For 2 nights stay no room cleaning for 2nd day. Not great experience
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Guest,We're truly sorry to hear about your disappointing experience with the bedding and housekeeping during your stay. We strive to provide exceptional service, and your feedback is invaluable for us to improve. Please accept our sincere apologies, and we hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Ruiqi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your positive feedback! We're glad you enjoyed your stay with us. We look forward to welcoming you back soon for another great experience.Sincerely, Hotel Manager

10/10 – Hervorragend

Mauricio, WOODCROFT

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location is close to shops, restaurants and not too far from the Falls attractin area. Safe and quiet area. Good value with handy breakfast
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your kind review! We're delighted to hear that you enjoyed our convenient location and found the area safe and quiet. We're glad you found good value in our offerings and enjoyed the breakfast. We hope to welcome you back soon!Sincerely, Hotel Manager

6/10 – Okay

Andrea

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Es un hotel bueno solo para pasar muy poco tiempo, 1 noche y ya Es muy regular todo
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for sharing your feedback with us! We appreciate your perspective and will use it to continually improve our services. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 – Gut

Timothy

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your review! We're glad to hear you enjoyed your stay with us. If there's anything specific we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Marita

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Building and area around property was extremely clean. Rooms comfortable and clean, hot water all day long. Nice breakfast. Coffee, tea, juice 24 hrs. Best coffee. Would book again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear you enjoyed the cleanliness, comfort, and our 24-hour beverage service. Your kind words about our coffee mean a lot to us. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 – Gut

Woojin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
ok
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted you enjoyed your stay with us. We're always striving to provide the best experience for our guests, and we appreciate your support. If there's anything specific you loved or think we could improve upon, we'd love to hear it!Sincerely, Hotel Manager

10/10 – Hervorragend

Belinda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like how clean it was.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you appreciated our cleanliness standards during your stay. We strive to provide a pristine environment for all our guests. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Lee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear you enjoyed your stay with us. We strive to provide exceptional service and comfort to all our guests, and we're delighted we met your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

6/10 – Okay

Paul

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
They only offer maid service after 4 days! We were there for 4 nights. That means the trash was not emptied or the room cleaned. If you wanted clean towels you had to go to the front desk and ask for them.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issue with our housekeeping team to ensure a more timely and efficient service in the future. We appreciate your patience and hope to have the opportunity to welcome you back for a better experience.Sincerely, Hotel Manager

8/10 – Gut

Steve

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice front desk personnel and great breakfast and great workers in breakfast area.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed the service from our front desk team and the delicious breakfast prepared by our dedicated staff. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 – Hervorragend

Rachel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for the perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon for another excellent experience.Sincerely, Hotel Manager

10/10 – Hervorragend

KEVIN

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great stay. Room was clean, breakfast was provided and enough options for anyone to find what they are wanting, pool was spacious and well maintained. Huge points to the 24 hour coffee and juice, what a fantastic feature.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay with us. Clean rooms, a variety of breakfast options, and a well-maintained pool are some of the things we pride ourselves on. We're delighted you enjoyed our 24-hour coffee and juice service—it's our pleasure to keep you refreshed around the clock. We hope to welcome you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 – Hervorragend

Debbie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Comfortable beds, pool was warm, breakfast was hot and good selection. I will certainly come back next shopping trip
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear you enjoyed our comfortable beds, warm pool, and delicious breakfast selection. We can't wait to welcome you back on your next shopping trip!Sincerely, Hotel Manager

10/10 – Hervorragend

Shelby

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy to get too. We stayed to celebrate my son’s upcoming birthday. He loved the pool, the breakfast, the comfort of the room. Definitely plan to make another trip in the future!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that your son enjoyed his birthday celebration at our hotel. It's fantastic to know that he loved the pool, breakfast, and the comfort of the room. We can't wait to welcome you back for another memorable trip in the future!Sincerely, Hotel Manager

6/10 – Okay

KELLY

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad you chose to stay with us and appreciate your honesty. We'll certainly take your comments into consideration as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Sincerely, Hotel Manager

6/10 – Okay

Istiaque

Gut: Personal & Service
Water leaking in bathroom
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for bringing the water leak in the bathroom to our attention. We sincerely apologize for any inconvenience this may have caused during your stay. Rest assured, we are addressing the issue promptly to ensure a more comfortable experience for our guests in the future. We appreciate your feedback and hope to welcome you back for a flawless stay.Sincerely, Hotel Manager

10/10 – Hervorragend

Nashalee

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear you had a 5-star experience with us. We hope to welcome you back soon for another wonderful stay!Sincerely, Hotel Manager

8/10 – Gut

Carol

I didn’t like that the bathroom was so small.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the size of the bathroom. We'll take your comments into consideration as we strive to improve our guests' experience. We hope to welcome you back in the future for a more comfortable stay.Sincerely, Hotel Manager

8/10 – Gut

Sandy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,We're thrilled to hear you enjoyed your stay! Thank you for choosing our hotel. We hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 – Okay

Yessenia

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and will strive to address any areas of improvement to ensure a better experience for future guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely, Hotel Manager

10/10 – Hervorragend

MM Edul

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. We hope to welcome you back soon for another enjoyable visit.Sincerely, Hotel Manager

8/10 – Gut

Fraser

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a gerat stay and would come again!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear you had a great stay and would love to welcome you back anytime!Sincerely, Hotel Manager

10/10 – Hervorragend

Keri

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Second time staying here, would absolutely stay again… and again!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for choosing to stay with us again! We're thrilled to hear that you had another enjoyable experience and that you would gladly return. We look forward to welcoming you back for many more memorable stays in the future!Sincerely, Hotel Manager

10/10 – Hervorragend

Irwin Glenn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear you had a wonderful experience during your stay with us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Ana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The check in/check out process was very smooth. The front desk representatives were VERY kind and patient! Thank you!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that your check-in and check-out experiences were smooth and that our front desk team exceeded your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

6/10 – Okay

Shanna

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Breakfast was good the place was clean, but our sheets were stained and the air conditioner didn’t really work great…. Btw there is no microwave in the room but there is one in the breakfast area.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad you enjoyed the breakfast and found our hotel clean. We apologize for the inconvenience regarding the stained sheets and the air conditioner not meeting your expectations. Your comments will be addressed to ensure a better experience for future guests. We appreciate your insight and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

6/10 – Okay

Jen

Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for sharing your feedback. We appreciate your honesty and will use your comments to improve our services. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

8/10 – Gut

Brandon

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great breakfast and easy and fast check in
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear you enjoyed our breakfast and found our check-in process seamless. We hope to welcome you back again soon for another wonderful stay!Sincerely, Hotel Manager

8/10 – Gut

Domingo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, nice hotel. Nothing fancy.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,"Thank you for your feedback! We're glad you found our hotel clean and enjoyable. We strive to provide a comfortable experience for all our guests. We hope to welcome you back soon!"Sincerely, Hotel Manager

8/10 – Gut

Melissa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place, very clean! Pool was nice and warm. Breakfast was nice!
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Beverly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place was very clean. Kids loved the pool. Beds were comfy, but the pillows were very lumpy. Bathroom door opened with difficulty and scraped the floor. Tiny bathroom and having the sink outside the door was weird. Definitely could have used better lighting, rooms were dark.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Shopiah

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall is good
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Smita

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

6/10 – Okay

Joan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Best Western is a trusted and affordable hotel chain. We stayed there for these reasons, but it was not in a great neighborhood. Inside the building was very good, clean, friendly/helpful staff. We had a lamp with frayed (unsafe) cord and maintenance only wrapped it in electrical tape. We had a leaky coffee maker, and maintenance replaced it with another leaky coffee maker. Outside, the neighborhood was dodgy, but they can't do anything about that. We felt safe. I still recommend Best Western for an affordable hotel option.
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Amarjeet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a wonderful experience during your stay with us. We hope to welcome you back again soon for another fantastic visit!Sincerely, Hotel Manager

8/10 – Gut

Karthick

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Maintained very well, clean. Breakfast was bonus and the indoor pool was awesome for the kids.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Maggie

Gut: Personal & Service und Zustand der Unterkunft
The property was clean but it is not near the falls.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Charles

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest,Thank you for your glowing 5-star review! We're delighted to hear that you had a fantastic experience during your stay with us. We hope to welcome you back again soon for another memorable stay!Sincerely, Hotel Manager

8/10 – Gut

Carlos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024