Chambre Deluxe, 2 lits doubles, non-fumeur

Avis sur La Quinta Inn & Suites by Wyndham N Little Rock-McCain Mall

2.5 out of 5

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 386 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 307 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 78 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 82 avis sur 1004." "

7,8/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Diana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice comfortable beds and clean rooms.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear Diana,Thank you for your fantastic review! We're thrilled to hear that you found our beds comfortable and the rooms clean during your stay. Providing a cozy and clean environment is a top priority for us, and we're glad we could meet your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another comfortable stay whenever you're in the area.Sincerely,Hotel Manager

10/10 Excellent

Stephen

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is near food and shopping and as we're traveling with a small dog it was very convenient for taking the dog out to fo her business.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear Stephen,Thank you for sharing your positive experience with us! We're delighted to hear that our property's location near food and shopping was convenient for you, especially with your furry companion. We strive to provide a comfortable and convenient stay for all our guests, including those traveling with pets. Your feedback is appreciated, and we look forward to welcoming you and your dog back for another enjoyable stay.Sincerely,Hotel Manager

8/10 Bien

Rebecca

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice and clean grounds and clean pool and area around it. Clean lobby and hallways. Breakfast was a little lacking today but the coffee was good.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Rebecca,Thank you for your review! We're delighted to hear that you found our grounds, pool area, lobby, and hallways to be nice and clean. We're glad you enjoyed the good coffee as well. Your feedback about the breakfast is noted, and we'll work on improving it for a better experience in the future. We look forward to welcoming you back for an even more enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Nate

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Everything was awesome
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 19 mai 2024
Dear Nate,Thank you for your 5 out of 5 rating! We're thrilled to hear that everything was awesome during your stay.We look forward to welcoming you back for another fantastic experience.Sincerely, Hotel Manager

8/10 Bien

Mike

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 19 mai 2024
Dear Mike,Thank you for your 4 out of 5 rating! We're glad to hear you had a positive experience with us. Your feedback is greatly appreciated.We look forward to welcoming you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Rafael Luis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property has a facelift and looks great, keep up the good work!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 19 mai 2024
Dear Rafael Luis,Thank you for your 5 out of 5 rating and your kind words! We're delighted to hear that you appreciate the recent facelift and improvements to our property.We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

8/10 Bien

Rusty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Guest,Thank you for your positive rating! We're glad you had a good experience. If there's anything we can improve for your next stay, please let us know.Sincerely, Hotel Manager

8/10 Bien

Laci

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Bathroom was a little outdated but other than that it was good! Clean room and hotel. I felt safe.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 16 mai 2024
Dear Laci,Thank you for your positive feedback and rating of 4 out of 5 on Expedia! We're glad to hear that you had a good experience overall during your stay with us. We apologize for any inconvenience caused by the outdated bathroom but are pleased that you found the room and hotel clean and felt safe. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Jason

Voyage en famille
Les points forts : Personnel et service
2nd floor smelled like marijuana. Room was outdated and dirty. They did move us to 3rd floor suite- it was nicer and cleaner.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 16 mai 2024
Dear Jason,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the smell of marijuana on the 2nd floor and the condition of your initial room. We're glad to hear that we were able to move you to a third-floor suite that was nicer and cleaner. Your satisfaction is important to us, and we appreciate your understanding. We will address the issues mentioned to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

6/10 Satisfaisant

Mark

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Guest,Thank you for your feedback. We appreciate your input and will use it to enhance our services. If there are specific areas you feel we could improve, we'd love to hear more details.Sincerely, Hotel Manager

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear James,Thank you for your 4 out of 5 rating and for choosing to stay with us. We're delighted to hear that you found our hotel to be a great place! Your feedback is valuable to us, and we appreciate your positive comments. If there's anything specific you think we could improve upon to earn that extra star next time, please let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

6/10 Satisfaisant

pam

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Pam,Thank you for taking the time to share your feedback. We're glad you chose to stay with us. While we're happy to see your 3 out of 5 rating, we're also interested in what we could do to improve your experience in the future. Your insights are valuable, and we're committed to making every guest's stay exceptional. If there are specific areas you feel we can work on, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

6/10 Satisfaisant

Jennifer

Voyage en famille
It was just average. Breakfast: sausage wast salty, gravy was runny, and they ran out of OJ. The police took two people out and we could smell marajuana in the hall.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Jennifer,Thank you for taking the time to share your feedback with us. We appreciate your honesty in highlighting both positive and negative aspects of your stay. We apologize for the issues you experienced with breakfast and assure you that we will address these concerns with our team to improve the quality of our offerings. We also take your safety concerns seriously and will investigate the incident you mentioned. Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Médiocre

Amber

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points faibles : Propreté et personnel et service
We chose this hotel because the chain is known for being pet friendly, and we were traveling home with our new puppy. The sink and shower and floors were covered in hair that had not been wiped down. The bed was somewhat comfortable and there was plenty of room, however, it could have definitely been cleaner. Upon checking in, I was shocked that the incidental fee was quite a bit higher than normal hotels. The staff didn’t explain anything and just went thru the check in procedures robotically. Will not stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Amber,We apologize for the disappointment and inconvenience you experienced during your stay. Your feedback regarding the cleanliness of the room and the lack of explanation about the incidental fee is concerning and not reflective of the level of service we aim to provide. We take your comments seriously and will address these issues internally to ensure improvements are made. Additionally, we regret any discomfort caused by the pet hair in the room. Please know that your satisfaction is important to us, and we hope to have the opportunity to provide a more pleasant experience for you and your pet in the future. Sincerely, Hotel Manager

8/10 Bien

Carolyn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of the property was great. Easy access to the interstate
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Carolyn,Thank you for your feedback! We're glad to hear that you found the location of our property great and that it provided easy access to the interstate. We appreciate your positive rating and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

2/10 Horrible

Noemi

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stained sofa, big chunk of chipped tub, dirty room, extra beddings not folded(unsure if its clean or used).
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Noemi,We apologize for the subpar experience you had during your stay. Your feedback regarding the stained sofa, chipped tub, dirty room, and improperly folded extra bedding is concerning and does not reflect the high standards we aim to maintain. We take cleanliness and guest comfort seriously, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to regain your trust and provide a more enjoyable stay if you choose to stay with us again.Sincerely,Hotel Manager

2/10 Horrible

David

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Dirty elevator floor & walls. Asked attendant at desk to have someone mop up spilled liquid on elevator floor, never completed. Pool was not operational, juice machine not functioning, and poor selection for included breakfast. Would not recommend.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear David,We sincerely apologize for the issues you encountered during your stay. Your feedback about the cleanliness of the elevator, the unaddressed spilled liquid, non-operational pool, malfunctioning juice machine, and the breakfast selection is concerning. We take your comments seriously and will work diligently to address these issues and improve our services. We appreciate your feedback and regret that we did not meet your expectations. Your experience does not reflect our usual standards, and we hope you will consider giving us another chance to provide a more enjoyable stay in the future.Sincerely,Hotel Manager

2/10 Horrible

James

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wrong place, i was traveling and wanted a clean place to stay. It was not so i had to go to anther hotel
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear James,We apologize for not meeting your expectations during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short in this regard. Your feedback is valuable, and we will use it to improve our services and ensure a better experience for our guests in the future. We hope you will consider giving us another chance to exceed your expectations.Sincerely,Hotel Manager

2/10 Horrible

JOSEPH, Erie

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was not helpful and the hotel is a dump. Breakfast was a joke. Never stay at La Quinta again.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 5 mai 2024
Dear JOSEPH,We're truly sorry to hear about your disappointing experience. This certainly does not reflect the level of service and quality we aim to provide. We take your feedback seriously and will address these issues internally to ensure improvements are made. We apologize for failing to meet your expectations, and we appreciate you bringing these concerns to our attention.Sincerely, Hotel Manager

10/10 Excellent

James

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear James,Thank you for your excellent review and for choosing to stay with us. We're thrilled that you had a great experience during your time here. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Knight

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great location if one needs to be in the central North LIttle Rock Area for a few days. The breakfast is good. Coffee great. Bed is perfect. You may go through your set of towels before a cleaning day, but I simply asked the last day for a clean pair. No issues. This is our go to place when we need to "go to NLR".
Séjour de 6 nuits en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Knight,Thank you for your wonderful review and perfect 5 out of 5 rating on Expedia! We're thrilled to hear that our location, breakfast, coffee, and comfortable beds met your expectations. Your feedback about the towel availability is appreciated, and we're glad we could accommodate your request. We look forward to being your go-to place whenever you're in North Little Rock!Sincerely,Hotel Manager

10/10 Excellent

Angela

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice and quiet. The clerk at the front could have been more friendly.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Angela,Thank you for your review. We're pleased to hear that you enjoyed the quiet atmosphere of our hotel. However, we apologize if the front desk clerk's friendliness didn't meet your expectations. Your feedback is valuable, and we'll address this to ensure a warm and welcoming experience for all our guests. We appreciate your input and hope to have the chance to exceed your expectations on your next visit.Sincerely, Hotel Manager

6/10 Satisfaisant

Lane

Séjour de 4 nuits en avril 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Lane,We appreciate your feedback and are glad to hear that you found aspects of your stay enjoyable, such as our friendly staff and clean facilities. We take all feedback seriously and will consider your suggestions for improving our breakfast options and extending hours. Your comfort is important to us, and we apologize for any inconveniences you experienced. If there are specific areas you believe we could focus on to enhance your experience in the future, please let us know. We hope to have the opportunity to welcome you back and provide you with an even better stay.Sincerely,Hotel Manager

8/10 Bien

Jose

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buen lugar para descansar se los recomiendo
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 30 avr. 2024
Dear Guest,Thank you for your recommendation! We're delighted to hear that you found our hotel to be a good place to rest. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Patrick

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 28 avr. 2024
Dear Patrick,Thank you for your excellent rating and for choosing our hotel. We're thrilled to hear that you had a great experience during your stay. If there's anything specific you loved or any areas you think we can improve further, we'd love to hear your feedback. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Manager

10/10 Excellent

Mary B

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 28 avr. 2024
Dear Mary B,Thank you for your excellent rating and for choosing our hotel. We're delighted to hear that you had a great experience during your stay. If there's anything specific you loved or any areas you think we can improve further, we'd love to hear your feedback. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Manager

10/10 Excellent

Beverly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean and comfy
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 24 avr. 2024
Dear Beverly,Thank you for your positive feedback! We're delighted that you found our hotel clean and comfortable during your stay. Providing a relaxing and pleasant environment is always our goal, and we're thrilled that we could meet your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

4/10 Médiocre

rahul

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The desk staff was not courteous and seemed rude
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 23 avr. 2024
Dear Rahul,We're sorry to hear that you didn't receive the level of service and courtesy you expected from our desk staff. Providing friendly and attentive service to our guests is a top priority, and we apologize for any disappointment caused by the behavior of our staff. Your feedback is valuable to us, and we will address this issue with our team to ensure that all guests are treated with the respect and professionalism they deserve. We appreciate you bringing this to our attention, and we hope to have the opportunity to exceed your expectations during any future visits.Sincerely, Hotel Manager

8/10 Bien

thomas

Les points forts : Propreté et personnel et service
the area
Séjour de 4 nuits en mars 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Thomas,Thank you for your feedback. We appreciate your input regarding the area. If there's anything specific you feel we could improve upon to enhance your experience in the surrounding area, please let us know. We're committed to providing the best possible stay for our guests and value your feedback. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good central location, nice staff who are also extremely helpful.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Richard,We're glad to hear that you appreciated our hotel's central location and found our staff to be nice and extremely helpful during your stay! Providing convenient accommodations and excellent service is important to us, and we're delighted that we met your expectations in these areas. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Earl

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 22 mai 2024
Dear Earl,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

2/10 Horrible

Jennifer

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
Would definitely not recommend unless you want a dirty room. Our trash was not emptied and there was a dirty, bunched shirt on the tv stand. I cancelled my already reserved room for a week later!!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Jennifer,We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback about the unemptied trash and the dirty shirt in your room is concerning, and we will address these issues with our housekeeping team to ensure improvements are made. We understand your decision to cancel your reservation and regret any inconvenience caused. If there's anything else you would like to share or if there's anything we can do to make it up to you, please let us know. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Laura

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The staff was friendly and nice. The breakfast lady kept a tidy breakfast area. The rooms were clean, however need updated, dinghy. Shower surround was chipped and peeling. The room door was very gapped, could see the hallway between the door and frame. The AC unit thermostat didn’t work, had to manually turn off and on.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Laura,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly and appreciated the tidy breakfast area. We apologize for any inconvenience caused by the condition of your room, including the need for updates, the chipped shower surround, gapped door, and malfunctioning AC unit thermostat. Your comments are valuable to us, and we will address these issues to ensure improvements are made. If there's anything else you would like to share or if there's anything we can do to make it up to you, please let us know. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Fran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Fran,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

6/10 Satisfaisant

Lane

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
WiFi is not good bed r smell
Séjour de 4 nuits en avril 2024
Réponse de Hotel Manager. le 10 avr. 2024
Dear Guest,Thank you for the comments. We apologize for the inconvenience you experienced with the WiFi and the smell in your room. We strive to maintain a fresh and clean environment for our guests, and we will address this matter with our housekeeping team to ensure that it doesn't happen again. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.

8/10 Bien

Anthony, Mount Vernon

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 21 avr. 2024
Dear Anthony,Thank you for sharing your feedback and rating your stay with us as a 4 out of 5. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn a higher rating from you in the future, please let us know. Your feedback is important to us, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Sandtasha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, clean and a pleasant stay
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Sandtasha,Thank you for your excellent rating and kind words about our hotel. We're thrilled to hear that you had a very nice and pleasant stay, and that you found our hotel to be clean. Your satisfaction is important to us, and we're delighted that we met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another wonderful stay whenever your travels bring you back to our area.Sincerely,Hotel Manager

6/10 Satisfaisant

Sarah

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté
The rooms were dated and the bathroom had hair all over the floor and some left in the tub.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 30 mars 2024
Dear Sarah,We apologize for the issues you encountered during your stay. Your feedback regarding the dated rooms and cleanliness concerns is important to us, and we will address these issues immediately to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to make amends and provide a more satisfactory stay for you in the future.Sincerely,Hotel Manager

10/10 Excellent

Victoria

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear Victoria,Thank you for your fantastic 5 out of 5 review on Expedia! We're thrilled that you had a wonderful experience during your stay with us. Your positive feedback means a lot to us, and we hope to welcome you back for another excellent stay in the future.Sincerely,Hotel Manager

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the staff was so terrible i will never be staying at a la quinta again
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 29 mars 2024
Dear Emily,We are deeply sorry to hear about your disappointing experience during your stay. Your satisfaction is important to us, and we apologize for falling short of your expectations. We take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. If there's anything specific you would like us to know or if you would like to discuss your experience further, please feel free to reach out to us. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay.Sincerely,Hotel Manager

6/10 Satisfaisant

Cynthia

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The pillows were hard.. They need to invest in soft pillows.... The room smelled ...
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 29 mars 2024
Dear Cynthia,Thank you for sharing your feedback about your recent stay with us. We apologize for any discomfort caused by the hard pillows and the room odor. Your comments are important, and we will address these issues to ensure a more comfortable and pleasant experience for our guests. We appreciate your suggestions regarding the pillows and will certainly take them into consideration. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Manager

8/10 Bien

Ryan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Breakfast selection was poor
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Ryan,Thank you for your feedback. We apologize for the disappointment with the breakfast selection. Your comments will be shared with our team to improve our offerings. We appreciate your input and hope to have the opportunity to provide a better experience during your next stay.Sincerely, Hotel Manager

6/10 Satisfaisant

Noel

location
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Noel,Thank you for sharing your feedback about your recent stay with us on Expedia. We're glad to hear that you found our location favorable during your visit. We strive to provide a convenient and accessible location for our guests to enjoy their stay.Your comments are appreciated, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Daniel

Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Daniel,Thank you for sharing your feedback. We appreciate your honest rating and will use your comments to improve our services. If there are specific areas where you feel we can do better, please let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Lois

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lounge are a little shabby. Carpet was discolored.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 16 mars 2024
Dear Lois,We apologize for any inconvenience caused by the condition of our lounge area and the discolored carpet. We continuously strive to maintain a high standard of cleanliness and comfort throughout our facilities, and your feedback will help us address these issues promptly. Your satisfaction is important to us, and we appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

Koreana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was quick although the incidental hold is 100.00 more than i paid for the room. Other than that the room was clean and smelled clean.the air conditioning worked great..beds were good but more firm than i like but wasnt too bad..we left before breakfast was open so i dont know how that was. Over all it was a great one night stay.very quiet.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 14 mars 2024
Dear Koreana,Thank you for taking the time to leave us a review. We're glad to hear that your check-in process was quick and that your room was clean and well-maintained. We apologize for any confusion regarding the incidental hold and will look into it. We appreciate your feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

CLIFFORD

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall a lot of potential for this hotel. Wouldn’t recommend checking in online if you’re trying to save time, the front desk guy clicked his mouse a thousand times and asked me similar questions that I answered online. Shower stinks a little because the shower curtain needs changed. Older hotel, but overall not bad.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 13 mars 2024
Dear CLIFFORD,Thank you for your feedback and for highlighting areas where we can improve. We apologize for any inconvenience you experienced during the check-in process and with the shower curtain. Your comments will be shared with our team to address these issues and enhance our guests' experiences. We appreciate your recognition of our hotel's potential and hope to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Bien

parris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helpful staff
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 13 mars 2024
Dear Parris,Thank you for your positive feedback regarding our helpful staff. We appreciate your rating and are glad to hear that our team made your stay enjoyable. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Cynthia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 13 mars 2024
Dear Cynthia, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Bien

Alonte

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was convenient to all the food, stores, and close to the interstate in the event if i wanted to travel a little further out. The staff was friendly. I do wish the continental breakfast had more options but I will not complain it was still okay. Overall, my experience was well. Would definitely stay again when I visit.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Alonte,Thank you for your positive review! We're glad to hear that you found our location convenient and our staff friendly. Your feedback about the breakfast options is noted, and we'll strive to improve in that area. We're thrilled that you had a good overall experience, and we look forward to welcoming you back on your next visit!Sincerely, Hotel Manager