6/10 Satisfaisant
Gretchen D.
21 août 2023
Les points faibles : Propreté
Beautiful spot on ocean but house needs TLC
After a very smooth process at the office to pick up our keys we arrived at the house to find the front porch filthy! Upon entering through the kitchen and filling it with our belongings we found food splattered on cabinets, a broken shelf in the fridge and dirty pots and pans that had to be rewashed before using them. Our bedrooms were also dirty, even finding mold on bathroom curtains. I immediately contacted Elliott and they responded quickly to say a cleaning crew would be out. Two very nice women came back the next day to clean. Then we had to contact Elliott again to replace a broken grill that fell apart as my brother went to use it as well as look into the water for showers that were cold, even when nobody else was running water for hours prior. The ocean was warmer than the showers! Our pool was also full of sand and when we told the company about it, their solution was to just throw chlorine tabs in it. My husband finally had to hook up the vacuum and clean the pool himself because we couldn’t have 6 kids swimming in a filthy pool that was never clean to begin with!!
I do have to say Elliott tried to help alleviate each of the issues. They brought us a new grill, the sent two people to try and fix the water, and the cleaning crew was very apologetic. I just wish they would take better care of this beautiful property. Our view was spectacular and we made memories with our family that will last a lifetime. Myrtle Beach is a great place to vacation.
Gretchen D.
Séjour de 7 nuits en août 2023