Familienhotels North Vancouver

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"We have stayed in this hotel before couple of times. This time it was our first stay after Covid time, which means 5 years have passed. The hotel claims to be a 4 star facility. In fact i would not give it even a 2 star rating as its closer to a motel now than a hotel. We have stayed 5 nights, having two rooms as we were traveling with our kid. I paid around 7'000 CAD for that which i think its nuts. Upon arrival, there was nobody to help us with the luggage. we have traveled 12 hours and a helpful had would be appreciated. Guess what, there was zero help or ask from the stuff on the checkout either. You are being left alon to push an old stroller with your belongings. It was extremely cold both in the hotel lobby (cold blow from the aircone on top of the cold air from outside) and on the corridors on all levels. Why would you make the stay so uncomfortable?? It was 5 degrees outside and yet the cold blow from the airconditioning was all over. Stuff was sneezing and coughing and having masks. 4 star hotel and not even one bottle of water as complimentary. They were happy to sell you one (no, i am not a fan of tap water, especially not in the metro area). Food in the restaurant was really not great to the point that we did not even want to use the discount coupons we were offered. Once i ordered a mean for our kid and asked to be brought to our room. Happened to be impossible due to the shortage of stuff. Nice location, but no value in the price at all. Shame. 2 star maximum"