8/10 Bien
John R.
11 avr. 2025
Les points forts : Propreté
Great place, horrible communication from management company.
The condo is beautiful, looks exactly as pictured, great view. However we did run into to an issue with the washer, it was leaking, and we notified liquid life, the management company, immediately. They were aware of the issues and said it had happened before. They then drug their feet for the length of our stay saying it was going to be taken care of that day or the next. They assured us it would be done. We had to call each day for an update. They never called us once to tell us anything. And when I called and asked to speak to a manager at the end of our trip they blamed it on the condo owner and said they were really sorry nobody told us before now but the washer needed to be replaced. They told us we could feel free to go to a laundromat and do the laundry and they would reimburse us. When I told them I was not interested in sitting in a laundromat on my vacation they offered to have our laundry done for us but it would be 48 hour turn around. We were scheduled to leave the next day, I told them that would have been a great offer BEFORE the end of our trip, as we were leaving the next day. None of this would have been an issues had they been upfront with us from the start. We would have been understanding. Instead they strung us along for a week and offered very little in the end.
John R.
Séjour de 7 nuits en avril 2025