2/10 – Ungenügend
Todd D.
11. Mai 2025
Verbesserungswürdig: Sauberkeit
Bait and switch
From the time we crested the door in this house it was FILTHY dirty! We weren’t allowed to check in because the management company (reunion resort) was supposedly cleaning the property. The kitchen floors had food on them, pubic hairs all over the bathroom floors, dirt and female hair all over everything. The couch had blood on it and the frame of the couch was broken. Water damage on the ceilings that looked like a hole was starting tobreak through, all the upholstery on the couches, dinning chairs, outside patio chairs and island chairs were stained and filthy to the point of not wanting to sit on them. The pool was even dirty. VRBO was notified and didn’t do anything to help, except hang up on me over 14 times over the course of 5 days and 20 hours invested in trying to rectify this mess. I had to demand that the management company, (reunion resorts) relocate us because we weren’t sleeping in this disgusting filth. Reunion resort relocated us to a smaller house not associated with VRBO and had less amenities than the house we rented. To boil it down, the owner never contacted us and we were left for dead by them, VRBO and Reunion Resorts. VRBO offered us a rebate of 365 for their fees and Reunion offered very little as well. We won’t be using VRBO ever again. I wouldn’t let a wild animal stay in this place!
Todd D.
Aufenthalt von 5 Nächten im Mai 2025