2/10 Horrible
Pa Y.
29 mars 2025
Les points faibles : Propreté
DO NOT RENT THIS HOME – DISGUSTING & COCKROACH INFESTED
I have stayed in Solara Resort before and had great experiences, so when planning this trip, I confidently recommended this location. I deeply regret that decision. This house was absolutely filthy when we arrived.First, the home was NOT CLEANED before our arrival. Trash was left outside, leaking onto the walkway. The floors were dirty, the counters had not been wiped down, and the carpets were stained. We found shrimp tails left out and stains on the couch and pillows. Worst of all, the bed pillows were disgusting—some had water stains, others looked like BLOOD STAINS, and one even had what looked like Cheeto dust. The walls were also dirty, and there was hair left on the shower walls, which was beyond disgusting. We immediately took photos and had to go buy cleaning supplies. Instead of relaxing, we were forced to clean the house ourselves and wash all of our sheets until 3 AM just to feel remotely comfortable sleeping.I contacted the host that night, providing photos of everything. They offered to send a cleaning crew the next day—but by then, we had already done the cleaning ourselves. We also had a full day planned and did not feel comfortable leaving strangers in the house with our personal belongings. At that point, we asked for a 30% reimbursement because we were paying to stay in filth and had to clean it ourselves. The host said they would “look into it”. Then, as if things couldn’t get worse, on the third day, we found a COCKROACH crawling on the walls of the…
Pa Y.
Séjour de 3 nuits en mars 2025