The home was beautiful, clean, convenient to Universal Studios (less than30 minute drive) and the beds were comfortable. We had 4 adults and 2 children. There were two twin beds open during our whole stay. The TV in that bedroom did not work.
Hand soap, garbage bags, and toilet paper only had 1 loaded in each location of the house. Once used/filled there were no more provided. There was no dish soap, detergent for laundry, or daily essentials like shampoo/conditioner, paper towels, dishwasher tablets at all… which most would be fine but I wasn’t made aware ahead of time that they weren’t supplied for us. The pool was clean and a nice size… there was confusion on the hot tub, which actually turned out to be a spa tub. Being from the Midwest I was not aware that they were different and that a spa tub does not actually heat up any more than the pool itself. Also, heating the pool/spa is an extra charge and it is only heated from 8am-8pm daily. With that being said, Temps don’t go above 85; thus the spa tub does not get much hotter than the pool. Since we were only at the home after 8pm each night, in November, we could not swim as water temp was never warm enough. This was unfortunately a major disappointment after a long day of walking at theme parks. I canceled the heat and had to ask for a refund after the 2nd night. Management accommodated my request which I’m thankful for. Overall, it was a nice stay with minor snags & having known this information in advance would have made the stay smoother.