Hotel Osmaninagar

« Front desk stuff was rude. Do not have basic sense of customer service. Hotel booked with free airport shuttle. The hotel did not honour that and charged us extra. Room had mosquitoes. Not sure why there was hype about this hotel. According to the service, this is the worst hotel in Sylhet. Will never stay here again. »

« Room was very clean.. Wasn’t any light wen electric went .. We didn’t get what we booked for .. »

« All good »

« Poor decoration and non standard bathroom shower. »

« The general manager is a cheater. He will take cash instead of taking cards because he want to charge extra. Places and the furnitures are very old and swimming pool was so dirty. So Expensive but no fun at all! Do not waste your money please ! »

« I booked this property for 5 nights after seeing it in a YouTube video, which turned out to be a mistake. There was no dedicated manager onsite, and the bedsheets and pillows were used and not cleaned. I couldn’t sleep at night because of mosquito bites. For showering, I was only given hand soap. Breakfast was terrible. I waited outside in the morning hoping to speak to someone and eat, but no staff appeared until 9:40 am. I was served two parathas, egg cutlets, and chalkumra curry — with no...

« Service was great but room was not standard condition!! »

« We booked a hotel based on what was shown on the website, but upon arrival, we were given a completely different hotel — Al Ebraj Hotel — which looks nothing like the photos on the booking site. They told us this is our hotel, but it does not match what we originally booked. Regards, M. Khan »

« Staff were good air con in room very noisy carpets were dirty in lobby worn chairs in lobby windows were dirty need to update lot of furnishing specially carpets on corridors of room floors upto 7 floor »

« The service was good »

« Breakfast was limited and same every day. For tea and coffee they have to get to kitchen to get hot water every times you order for it during breakfast times. Made mistakes for my stay room rent. They provide nuts and chips during your stay without telling you that they are not »

« Communication »