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Avis sur Paihia Beach Resort & Spa Hotel

4.5 out of 5
Paihia Beach Resort & Spa Hotel
130 Marsden Road, Paihia, Bay of Islands

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 177 avis sur 308." "
Note des voyageurs de 8 (Bien), d’après 82 avis sur 308." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 308." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 308." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 308." "

9,0/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Donna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked it all. Staff was awesome, warm and inviting. I found amenities easy and accessible and just got on with have a great vacation. Thanks to Paihia beach spa and resort.👍
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Susanna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wir haben unseren Aufenthalt um 2 Tage verlängert, weil es uns so gut gefällt.
Séjour de 2 nuits en avril 2024
Réponse de Nilanjan le 27 avr. 2024
Kia ora Susanna, Thank you for your valuable feedback We hope to host u again in near future.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location with great views of bay of islands. Room nicer than expected with dishes etc. All of the staff were friendly and helpful. Clean and very nice.
Séjour de 1 nuit en avril 2024
Réponse de Nilanjan le 27 avr. 2024
Kia ora David, Thank you for your valuable feedback.We hope to host u again in near future.

10/10 Excellent

valerija

Les points forts : Infrastructures et conditions de l’hébergement
Our stay was great, the only thing that could have been better was parking and signage for the reception to the resort; otherwise would highly recommend.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Cynthia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great view from balcony. Walk to everything.
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Nicholas

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Nice room but …..
Nice suite on floor 3, balcony, kitchen and dining area with separate rear bedroom and bathroom overlooking the Bay of Islands, beach (other side of road) and pools of spa complex & Glasshouse Restaurant. Appx 15 mins walk from Paihia town centre. Overall the suite was to a good standard and with really nice views. Annoyingly our bath had no plug and despite several requests and promises by reception none ever appeared. The can opener in our kitchen was broken and again notified reception with no result. The pool area is tired, the hot tubs were hot but no jacuzzi function as all seemed broken plus peeling paint. The spa itself was really nice and staff very helpful. Access to the hotel reception by car is appalling via a vacant adjoining lot with no signage and jagged bits of metal marking the route. This seems to be the result of a dispute between adjoining owners and the hotel! The undercroft parking is very limited but fortunately there are external spaces in an adjacent residential road. The hotel common parts are completely unsecured with public access from an open side entrance from a residential road, although door locks on individual rooms are substantial. New Zealand is as a safe place but….we have never seen this before. In need of some management attention and sorting out!
Séjour de 3 nuits en février 2024
Réponse de Guest Services le 29 févr. 2024
Thank you for your review so that we may address these concerns. We hope in the future we can solve these issues to increase our guests comforts. We hope to get to welcome you back again in the future

10/10 Excellent

HWASUK

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great although facilities were quite outdated! I would like to come and stay here again!
Séjour de 2 nuits en février 2024
Réponse de Paihia Beach Resort & Spa le 19 févr. 2024
Hello Hwasuk,Thank you for your kind words and for taking time to leave us an awesome review.We hope you enjoy the rest of your summer.

10/10 Excellent

Neil

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Paihia Beach Resort & Spa le 19 févr. 2024
Hello Neil,Thank you kindly for the wonderful review.We hope to see you again in future.

10/10 Excellent

Murray

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What we thought was going to be a hotel room turned out to be a small apartment. Great surprise. Even better, it’s right across the street from a nice beach.
Séjour de 3 nuits en janvier 2024
Réponse de Paihia Beach Resort & Spa le 19 févr. 2024
Hello Murray,It is wonderful to know you had a pleasant surprise. Thank you for the wonderful review - we hope to welcome you again in future.

6/10 Satisfaisant

Hilary

Les points forts : Propreté, personnel et service, équipements
The view from our room was amazing and the pool area was fantastic. However, the whole resort needs some TLC - quite a few areas needed painting or high pressuring. The room fit out seemed quite dated too and in need of modernising. It didn't seem like a 5 star property, though maybe was when it was first built. Overall done good bones but needs investment to bring it back up to scratch.
Séjour de 4 nuits en janvier 2024
Réponse de Paihia Beach Resort & Spa le 19 févr. 2024
Hello Hilary,Thank you for leaving us a review and providing us with some feedback. We appreciate all feedback as this helps us to improve for all our future guests.

10/10 Excellent

Riasat

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly Recommended Beautiful view and Stay One of the best place to stay in paihia Food is amazing Pools perfect
Séjour de 1 nuit en janvier 2024
Réponse de Paihia Beach Resort & Spa le 19 févr. 2024
Hello Riasat,Thank you for taking the time to leave us a wonderful review. We hope to see you again soon.

10/10 Excellent

Oonagh

Séjour de 2 nuits en décembre 2023
Réponse de Paihia Beach Resort & Spa le 19 févr. 2024
Hello Oonagh,Thank you for taking the time to leave us a review.We are so glad to hear you enjoyed your time here.

6/10 Satisfaisant

Michael

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
2 star
Séjour de 3 nuits en décembre 2023

8/10 Bien

Cherry, Whangarei

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Lovely views from each unit and location was great with shops restaurants etc all walkable. The pool area was a bit tired, with not enough lounge chairs but the pool itself was lovely.
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 4 janv. 2024
Thank you for staying with us, we're glad you enjoyed your stay! We'll be sure to share your concerns with the appropriate departments to meet guests needs better in the future. We hope to welcome you back again!

6/10 Satisfaisant

Anita

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Pleasant couples retreat
We had a nice stay however the hotel is a bit tired and dated - not a 5 star by any means. Staff were pleasant and the breakfast was good. Location is good but it's about a 10 min walk to the main bars and restaurants in paihia.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 10 déc. 2023
Thank you for staying, we're glad you enjoyed the staff and breakfast. We will be sure to follow up with the appropriate departments as we strive to have a fresh and comfortable environment. We hope to see you again!

6/10 Satisfaisant

Barbara

Les points forts : Personnel et service
Our room needed updating and better cleaning. We had breakfast at the hotel and the food and service was excellent.
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 10 déc. 2023
Thank you for staying and leaving your review. We're glad that you enjoyed the restaurant and food. We will be sure to follow up with our housekeeping department to see how we can do better in that regard. We hope to get to welcome you back again in the future!

8/10 Bien

Peter J

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great location - tired facilities
Great service from the inside staff - friendly and helpful. Room cleanliness etc is great. But it's been a long time since the 'resort' looked as good as it does in the photos - which is what we bought. The owners need to spend money - the facilities are tired.
Séjour de 6 nuits en novembre 2023
Réponse de Guest Services le 10 déc. 2023
Thank you for staying, we're glad you enjoyed the service and staff. We will be sure to address your concerns to the appropriate departments. We strive to make it as comfortable as possible. We hope to see you again in the future.

6/10 Satisfaisant

Ji eun

Voyage en famille
Les points faibles : Propreté
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 10 déc. 2023
Thank you for your review, we hope to see you again!

6/10 Satisfaisant

Larry

Les points forts : Propreté, personnel et service, confort de la chambre
Unit clean and tidy they advertised restaurant but on arrival was informed restaurant shut for lunch and dinner but open for breakfast other than that all good
Séjour de 1 nuit en novembre 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Larry, we greatly appreciate you taking time to review your stay.

10/10 Excellent

Steve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LOVE THE VIEW
Séjour de 1 nuit en novembre 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Steve, thank you very much for reviewing your stay with us. It is nice to know you enjoy the views as much as we do!

6/10 Satisfaisant

Diane

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
2 nights in Nov 23
Resort is a little tired and could do with a refresh. Location is good although a little walk to the township and if the weather is not so good a 2 min drive. The drive way is really awkward and hit and miss for parking!
Séjour de 2 nuits en novembre 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Diane, we appreciate the time you have taken to review you stay with us. I have made notes on the areas you have mentioned, that did not meet your standards. We hope to welcome you again soon.

10/10 Excellent

Marilynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room and balcony overlooking Bay of Islands were gorgeous. A full kitchen and cooking facilities was a pleasant surprise. Only problem was jets not working in any of the hot pools but the pools themselves were lovely.
Séjour de 2 nuits en novembre 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Marilynn, thank you for the kind review on our property. It is brilliant to hear that you made use of the kitchen facilities and enjoyed the view from your balcony.

10/10 Excellent

Nicky

Séjour de 1 nuit en novembre 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Nicky, thank you for reviewing your stay with us! Hope to see you again soon.

6/10 Satisfaisant

JOSE

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Restaurant was closed
Séjour de 2 nuits en octobre 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Jose, thank you for reviewing your stay with us. Many apologies for the restaurant being closed while you were with us. I can advise, the restaurant is now operating for dinner service. We hope to have you join us again in future.

10/10 Excellent

Lee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accommodations and location were wonderful but only a few spaces for parking in the garage otherwise you have to look for street parking.
Séjour de 3 nuits en octobre 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Lee, thank you for taking the time to leave us a review.

10/10 Excellent

Alisha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay in a beautiful location
Séjour de 1 nuit en septembre 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Alisha, thank you for the most kind review on your stay with us. Looking forward to seeing you again here in Paihia.

8/10 Bien

Shalvin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great Views and Facilities, Limited parking based on first come first serve basis
Séjour de 2 nuits en septembre 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Shalvin, we appreciate you taking time out of your day to leave us a wonderful review. We looking forward to seeing you again.

8/10 Bien

Jessica

Séjour de 1 nuit en septembre 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Jessica, thank you for the wonderful review. We hope to see you again soon.

6/10 Satisfaisant

JANET

Voyage en couple
Les points forts : Propreté
I thought the property entrance was very poor and the parking {only 3 cars] was not as safe as it should have been. The beds were good but the rest off the furniture was uncomfortable
Séjour de 4 nuits en août 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Janet, thank you for taking the time to leave us a review of your feedback. My sincerest apologies that the property entrance was not to your liking. I have noted this down for review.

10/10 Excellent

Rodney

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This a neat and relaxing establishment to be at. would go there any time again.
Séjour de 1 nuit en septembre 2023
Réponse de Paihia Beach Resort & Spa le 4 déc. 2023
Hello Rodney - Thank you for your most kind review. We hope to see you again.

8/10 Bien

arcus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The breakfast was amazing
Séjour de 1 nuit en août 2023

10/10 Excellent

Bridget

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome views, excellent staff who were polite and very professional. Really enjoyed the restaurant. Very welcoming and comfortable amenities.
Séjour de 2 nuits en août 2023

8/10 Bien

JONATHAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buena elección
Todo correcto
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Avineet

Voyage en couple
No parking facility at the property, tight street parking spaces. I was told water was leaking from our bathroom into kitchen below- very unhygienic. There was water leaking from dishwasher (without using it). There was a lot of “may be” “could be” etc from staff, I had to pursue them for their plan and discount for inconvenience caused.
Séjour de 2 nuits en août 2023

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay, lovely resort to stay at, amazing view. Very clean and well presented.Great breakfast. Would highly recommend staying here
Séjour de 2 nuits en août 2023

8/10 Bien

Liz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Senta

Séjour de 1 nuit en juillet 2023

10/10 Excellent

G Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
15 minute walk to the historic Waitangi treaty grounds. 7 minute walk to the pier and to the town area. Good on premise restaurant, The GlassHouse. Beautiful sunrise view from rooms.
Séjour de 2 nuits en juillet 2023

8/10 Bien

Ann

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We managed to grab a 2 night special for $294.00 so felt the price was great. Liked the 4th floor room very big and fantastic balcony looking to the sea. Free wi fi lots of sky channels and the option to chromecast to the tv from your screening device. Staff friendly
Séjour de 2 nuits en juin 2023

2/10 Horrible

ROSS

Séjour de 2 nuits en juin 2023

2/10 Horrible

Andreas

Séjour de 1 nuit en février 2023

10/10 Excellent

Mitchell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The convenience of the location, and proximity to restaurants and and entertainment. Great staff and view. Didn’t like the parking garage if you need to leave early in the morning the gate was locked and no attendant. Other than that it was perfect 👍
Séjour de 2 nuits en février 2023

10/10 Excellent

Cheyne, Kaikohe

Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best accom in paihia we stay here on a regular bases working in the area etc. Beautiful swimming pool awesome place by the beach.

10/10 Excellent

Laura

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great accommodation and location

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great view, relaxing stay.
very happy with this stay. parking was in the side street. View was great. staff helpful and friendly.
Séjour de 2 nuits en novembre 2022

8/10 Bien

Fabian Eduard

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Pirihira Regina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exceptional property Highly recommended
Séjour de 1 nuit en novembre 2022

8/10 Bien

nancy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location an easy walk to town Liked the spacious suite and nice balcony Enjoyed the hot tubs on the pool deck Food at restaurant very good

10/10 Excellent

Shannon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing pool area. Easy to relax and unwind. Would definitely go back.
Séjour de 2 nuits en octobre 2022