Dear Olivier,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. I'm happy to know that you found the hotel clean and comfortable. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we created a memorable stay. Sincerely,Patty DavisGeneral Manager

Dear Freddy,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the ten out of ten ratings, and knowing we helped to create a memorable stay. We hope to welcome you back again soon.Thank you,Patty DavisGeneral Manager

Cher Ludwig, Merci beaucoup d'avoir pris le temps de laisser votre avis sur votre expérience au Palm Mountain Resort and Spa. Nous sommes très reconnaissants car chaque avis nous permet de nous améliorer. Tout d'abord, je tiens à vous présenter mes plus sincères excuses pour les désagréments que vous avez rencontrés lors de votre séjour. Pour cette raison, je voudrais parler avec vous. Pourriez-vous me contacter directement au resort ? Je veux m'assurer que nous faisons tout notre possible pour que cela se passe bien pour vous. Deuxièmement, et malgré ces lacunes de notre part, je suis heureux de lire que notre réceptionniste francophone a pu vous aider. Je vais lui faire part de votre commentaire et je suis certain qu'elle sera encouragée par vos aimables remarques. Encore une fois, merci beaucoup pour votre temps, et j'ai hâte d'avoir de vos nouvelles. Sincèrement, Directeur général

Dear Lisa,Thank you for your review. We're happy to see you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

Dear Omar,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We look forward to your next visit. Thank you,Patty DavisGeneral Manager

Dear Apolonia,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review you recently completed, and it makes me happy to read the notes you left about our team. I will share your comments with them. Your feedback is essential to our efforts to improve the guest experience continuously, and your comments are greatly appreciated.Sincerely,Patty DavisGeneral Manager

Dear Peter,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed, and it makes me proud to read the notes you left about our team. I will share your comments with them. Your feedback is essential to our efforts to improve the guest experience continuously, and your comments are greatly appreciated.Sincerely,Patty DavisGeneral Manager

Dear Harold,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed, and I'm sorry the elevator wasn't working. We were at the mercy of the elevator company and getting the parts. We strive to accommodate all of our guests and their needs. It will be up and running this week. Sincerely,Patty DavisGeneral Manager

Dear Scott,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back soon. Thank you,Patty DavisGeneral Manager

Dear Steven,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating, and we know we helped create a memorable stay. We hope to welcome you back again soon. Thank you,Patty DavisGeneral Manager

Dear Cristina,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager

Dear Alba,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments, and it's great to know your whole family enjoyed their time here. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

Dear Stephanie,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating, and we know we helped create a memorable stay. We hope to welcome you back again soon. Thank you,Patty DavisGeneral Manager

Dear Mary,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.I'm sorry your check-in process was not as smooth as it should have been. She is still learning.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager

Dear Marcus,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and an overall brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager

Dear Lisa,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager

Dear Alba,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Kirkland,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating, and we know we helped create a memorable stay. We hope to welcome you back again soon. Thank you,Patty DavisGeneral Manager

Dear Cris,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. I'm very concerned that you didn't feel safe enough during your stay. What you noticed is a new occurrence that we haven't faced before. We are working with our staff and security to ensure this isn't an ongoing problem.Sincerely,Patty DavisGeneral Manager

DearThank you for your review. We're happy to see you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

Dear Paris,Thank you for your review. We're happy to see you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

Dear Faleolo,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed, and I'm happy that Charmaine provided you with friendly service, but very disappointed to hear about the other person. I will share your comments, both positive and negative with the individual team members. Your feedback is essential to our efforts to improve the guest experience continuously, and your comments are greatly appreciated.Sincerely,Patty DavisGeneral Manager

Dear Stephen,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager

Dear Cinthia,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed and was concerned to hear about your experience with our guest service team. I want to take this opportunity to apologize, as this is not how we typically care for our guests. I cannot leave our contact information via this platform, but I would like to understand the issues, so we can address this immediately. You can call the hotel and ask for me. I look forward to hearing from you. Sincerely,Patty DavisGeneral Manager

Dear Victor,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. Despite the issues with the room, it appears you enjoyed your stay. We appreciate you letting us know about the cleanliness and smell. We will address that immediately. Thank you again for taking the time to provide your feedback. Sincerely,Patty DavisGeneral Manager

Dear July,Please allow me to thank you for your review and staying at Palm Mountain. I had the chance to see your rating and read the review that you posted. I was concerned to hear about your experience with your guest room and the lack of attention to detail. I apologize for your experience, as we take our reviews seriously. I will use your feedback as a coaching tool to prevent that problem. We know this will not change your experience, but I hope you feel confident we have heard your concerns. If you wish, I can be reached by calling the resort and asking for me. Unfortunately, I cannot provide any direct contact information in my response. Again, our sincere apologies,Patty DavisGeneral Manager

Dear Scott,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager

Dear Betina,I appreciate you taking the time to share your feedback from your recent stay with us. I am glad you enjoyed your stay, but there is one big exception. It appears that it was a human error to move someone to the room without updating it in our system. We will use this opportunity to continue to train our team on the steps necessary to successfully move a guest from one room to another in our reservation system. Thank you for your patience and understanding. Sincerely,Patty DavisGeneral Manager

Dear Julio,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

Dear Anthony,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating and know we helped to create a memorable stay. I'm sorry you had issues with parking, but that doesn't happen very often. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

Dear Brian,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the five-star rating. It makes us happy to know you loved your stay and will be back. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Arkadi,We are so sorry for any issues you may have experienced during your stay with us. If you wish to discuss this further, I can be reached by calling the resort directly. Unfortunately, I cannot provide direct contact information via my response, but you can call the resort and ask for me. I would like to have a better understanding of your experience so we can make the necessary changes. My sincere apologies, Patty Davis General Manager

Dear Steven,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, and the five-star rating, and know we helped to create a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

Dear Dongmin,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Monica,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

Dear Kathy,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. We will address the issue with the A/C unit and the toilet so future guests do not need to worry. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager

Dear Susan,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

Dear Katie,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped to create a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

Dear Marcellus,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Julio,Thank you for your review. We're happy to see you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

DearThank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.I'm sorry there was confusion about the resort fees. These fees also include the WiFi, Starbucks coffee service in the morning, bikes, airport shuttle, coffee and water in the room. Resort fees are fairly common in Palm Springs and most of the hotels closer to the conference center also charge resort fees. These fees are disclosed in the confirmation we send you through Expedia. Sincerely,Patty DavisGeneral Manager

Dear Heidi,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Paulina,Thank you for staying at Palm Mountain Resort and Spa on your ecent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager