4/10 Médiocre
Amar R.
14 juil. 2025
Les points faibles : Propreté
This property is in an enviable neighborhood with wonderful local shops, cafes and a safe community.Unfortunately, a number of issues surfaced and they were not addressed during the stay despite repeated written and phone call attempts to resolve them. Below I have listed all the details that I shared with management:1. Back door unlocked before we came in.2. Very dirty floors - our soles are black from dirt.3. Popcorn spilled under couch.4. Coffee/splatter on the blinds by the couch.5. 2nd floor bunk room lights don't work.6. 2nd floor bunk room small window has dried phlegm/spit on the window sill.7. Towels smell very bad - like mold. I rewashed them.8. Fridge filter - needs changed.9. Drain in downstairs tub is clogged.I called twice for the drain specifically to be unclogged and also have the bare minimum cleaning done. I was told that someone would be there. Unfortunately, no luck and nothing done.Other aggravating issues:Laundry soap enough for 1 load - used on towels.Rusty cutlery.Urine stain on comforter.Sofa stains.Overall, deeply disappointed. I’d be livid if my property was managed so poorly. Premium prices for below average service and a pathetic excuse for cleaning. The best evidence of upkeep was a security guard telling us to not hang a beach towel on the balcony. We treated the property with the utmost respect and care; no shoes, nightly countertop wipe down, consideration for neighbors. I won’t be back.
Amar R.
Séjour de 4 nuits en juillet 2025