6/10 Satisfaisant
Kyla C.
22 avr. 2025
Les points forts : Propreté
Great location, but several issues with house
Our family rented this large home and shared it with my sister and her family. The location is fantastic and the children enjoyed being close to the neighborhood pool and the beach. The neighborhood also has other wonderful amenities such as a putting green park and playground. The bike rentals and golf cart were also greatly enjoyed. The majority of our issues were with the management company and the maintenance of the house itself. There were cockroaches sighted daily in multiple areas (including inside the refrigerator), doors that would not close (on second level) or lock (on the ground level) and a broken A/C unit (that was repaired after two visits from technicians). The exterior of the pool was also in need of maintenance/repair and had loose boards falling off. Our family travels often and we have communicated with many management companies and home owners. While someone (multiple people) from the Echelon team would respond to my messages, their solutions were not always the most professional or timely. We ended up having some kind of repairman or technician in the home every single day of our stay. The main contact from the Echelon management team came off as annoyed and insincere. We will avoid properties managed by this company in the future.
Kyla C.
Séjour de 7 nuits en mars 2025