Hôtel près de Parc Caddo Heights, Shreveport, Shreveport

« We had to change rooms as the air conditioning wasn't working; in the next room, it took a long time to get it working… there was a lot of noise at night because of the trains under the window… breakfast lacked quality products: no fruit juice, no yogurt, no cookies… just a small amount of cornflakes… »

« They let us leave our car there while we were on vacation. We actually walked on sidewalk to the hotel when we returned from the airport. Rooms are very nice with new paint and bathrooms. The breakfast is top quality and staff are friendly. »

« Rude employees everywhere in the hotel and casino »

« Super spacious suites / lovely! Comfortable bed - great shower! Would stay again and recommend to all going up Shreveport »

« Chambre et salle de bain super propres. C’est vraiment agréable. Le lit est très confortable. Le personnel est bienveillant. Je suis arrivée trempée (je suis à moto) et la femme à l'accueil m’a donné de quoi me sécher. »

« The staff was warm and friendly, and bent over backwards to make our stay comfortable. »

« Staff was very friendly. I switched hotels from another due to issues with elevator. I have stayed at a residence inn previously and was pleased. Area around is not the best but I looked at several other places and it’s all about the same. This place is fenced in. Room was great. Perfect, except for being right over pool and people wanted to play music till late. Front desk did respond and had them turn down. I liked it enough to book it again this weekend as rates were better and it’s close to...

« Hot tub was fine however there was construction all along the front of the hotel, there was no Wi-Fi, had to go to the casino side if I wanted to use Wi-Fi the night desk ladies attitude could be a little bit better she could be a little nicer and a little more helpful but the daytime staff was awesome I mean very enthusiastic very nice and love them. In spite of the lack of Wi-Fi it was a nice stay overall, though I am still waiting for my deposit to be returned. »

« The facilities at first appeared maintained until further inspection - The room was actually filthy as it relates to the floors (felt grimy and the stone in the bathroom areas were stained as well), the shower tub combo had broken handles and it looked as though they had been spray painted and the paint was chipping. Then there was the bedding. The bedding had stains on sheets and bedspreads and blankets. The towels did not smell good and there was hair on the new towels - Not my hair or any of...

« Close to the highway and away from downtown. »

« Room was humid, and cleaning staff had missed some hairs etc. »

« The staff was very nice and friendly, the room was very clean and the walk in shower was great.Lots of parking and the breakfast was excellent. »

« The check-in staff was very kind, everything else was disappointing. All towels had holes in them, the furniture was mixed matched. All the "fixed" places on the walls wete very obvious. Definitely needs to be updated. »

« I was ready to leave. The air conditioner didnt work. Our room stayed around 75 the whole night. I wet rags and put all over me. To top it off... the suite i booked for my family wasnt held. So my kids were down the hall from me. So on top of a hot miserable night i couldn't sleep due to worrying about my minor kids. I will never visit another one of these properties. »