2/10 – Ungenügend
Luke R.
24. Nov. 2025
Verbesserungswürdig: Sauberkeit
Check-in process was terrible. My wife and I were stranded in the cold for over an hour because the key pick-up box didn't work. We had to wait for someone to bring us one in-person. Mold on shower wall and ceiling (see photo).On the second morning of our stay, three men barged into our apartment while my wife and I were sitting at the kitchen table in our underwear. Are these men here to steal from us? Are they going to try to harm my wife? These were the natural things that immediately ran through my mind as the three men assertively poured into our kitchen uninvited. It was a chaotic minute of trying to figure out what the heck was going on, as the men didn't speak English and we don't speak French. They went back out into the hallway and produced the new window they were tasked to install. I stood there outnumbered and with no way to verify their identities, as they installed the window. The Vrbo managers created this dangerous situation with their lack of communication with the building, and thus we were never notified of anyone coming. This is absolutely unacceptable, even if the Vrbo managers claim they weren't informed. The Vrbo managers took little accountability, gave a perfunctory apology, and said that according to their policy they didn't do anything wrong. All I know is, I never thought the most enduring memory of my accommodations in Paris would be the frantic thought that morning, "Can I get to the knife on the counter before the intruder does?"
Luke R.
Aufenthalt von 3 Nächten im November 2025