2/10 – Ungenügend
Sarkis S.
23. Dez. 2024
Verbesserungswürdig: Sauberkeit
Absolute Disappointment, VRBO should ban them.
- safety concerns- property mischaracterization- promises of relocation that were not upheld- bad communicationSafety Concerns- Toxic air quality due to restaurant exhausts adjacent to entrance and windows- Slanted and narrow stairs that are a falling hazard- No fire egress in case of fire emergencyMischaracterization: - Totally dilapidated building- No hot water that can accommodate 4 guests- Dust accumulation under door at entrance to bedroom In terms of communication:- We reached out many times many days ahead of the check-in with no response.- We were only able to get entrance instructions 2 hours before our check in time, prior to that, we were totally left in the dark about our reservation.When we first contacted, we were promised that we would be relocated, however, this promise has not been fulfilled and we are thus ready to completely vacate the property by tomorrow morning, January 2, 2024.Re: At first we were never charged, so we. We’re made to believe that our request to a full refund had been met. However, we are being charged 11 month later, in a move that is likely a strategic ploy to get us to pay for a faulty service we should never have paid for to begin with. We are now taking the issue up with VRBO and our credit card company in order to get a full refund.
Sarkis S.
Aufenthalt von 5 Nächten im Dezember 2023