Extérieur

Avis sur Red Roof Inn Philadelphia - Oxford Valley

2 out of 5
Red Roof Inn Philadelphia - Oxford Valley
3100 Cabot Boulevard West, Langhorne, PA

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 202 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 295 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 178 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 126 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 200 avis sur 1001." "

6,6/10

Propreté

7,0/10

Personnel et service

6,0/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and quiet. Fast and efficient service. Very good for the rating.
Séjour de 1 nuit en mars 2019

4/10 Médiocre

tony

Les points forts : Propreté et confort de la chambre
moyen pour étape
Hotel juste pour étape d'une nuit. Chambre propre et spacieuse avec grand lit. Salle de bain assez petite. Pas de petit déjeuner. Proche sortie d’autoroute et grand parking. Le cran de sécurité de la porte de la chambre était cassé donc impossible de le mettre. Pas très rassurant au vue de certaines personnes sur le parking. Aucun wifi dans la chambre alors que wifi gratuit mais il ne passe absolument pas dans la chambre.
Séjour de 1 nuit en septembre 2018

2/10 Horrible

Anila

Voyage en couple
The hotel had cockroaches and the hallway was noisy with people screaming in the middle of the night. There was a strong smell of weed throughout and the sheets didn't smell fresh, as if they hadn't been changed since the previous guest. I will never stay at that hotel again.
Séjour de 1 nuit en avril 2024
Réponse de Carla RediResponse Specialist le 23 avr. 2024
Dear Anila, We are sorry to hear your recent experience at the Red Roof Inn Philadelphia - Oxford Valley fell far below your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Horrible

Matt

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel over book and only had one room for our crew. Very disappointing after working all day.
Séjour de 1 nuit en avril 2024
Réponse de OnielRediresponse Specialist le 8 avr. 2024
Hi Matt,Thank you for taking the time to write a review of your stay at the Red Roof Inn Philadelphia - Oxford Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Our apologies for the inconvenience. Thank you for sharing your issue and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Horrible

Racheal

Voyage avec des animaux de compagnie
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was super dirty, people live there, they have outdoor cats they feed. They smoke in the rooms, right outside the doors. My room was awful, it smelled so sooooooo bad! Bathroom was filthy.
Séjour de 2 nuits en mars 2024
Réponse de Adraine Rediresponse Specialist le 9 mars 2024
Dear Racheal,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely apologize for any inconvenience apologize for the lack of cleanliness of the room, the bathroom and the other concerns you mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Horrible

Mario

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
These accommodations are best used by the hour or as a homeless shelter. Hospitality is clearly not part of the vocabulary at this establishment. When contacting the front desk about the TV not working, the receptionist was accusatory, noting that I had already checked in a couple of hours ago. Perhaps she expects their guests to be ready to leave by then? I recommend you spend the $10 extra and stay next door, I wish I had.
Séjour de 1 nuit en février 2024
Réponse de Tianna RediResponse Specialist le 23 févr. 2024
Dear Mario, Thank you for taking the time to tell us about your experience at the Red Roof Inn Philadelphia - Oxford Valley. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with the staff which hindered your experience. While our top priority is to deliver positive customer service to our guest, it appears we fell short with you and for that, I sincerely apologize. Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback.I have shared your feedback with management to ensure that your concerns are addressed. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

2/10 Horrible

Jordyn

Séjour de 1 nuit en février 2024
Réponse de Dannielle Rediresponse Specialist le 22 mars 2024
Hello Jordyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Horrible

Michelle

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't even check in. Nasty dirty and disgusting
Séjour de 1 nuit en février 2024
Réponse de Dannielle Rediresponse Specialist le 12 févr. 2024
Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future. Sincerely, Red Roof Management

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Chirell RediResponse Specialist le 28 janv. 2024
Dear Anne,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 Bien

Dwight

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Kerry-Lee RediResponse Specialist le 24 janv. 2024
Dear Dwight, We at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Ricard, Morrisville

Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de Gabrielle RediResponse Specialist le 10 janv. 2024
Thank you for taking a moment to leave a review, Ricard. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 Bien

Skylar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outdated but nice
Worth the price they charge for sure some peeling paint and outdated areas in the room but nothing major. Staff was friendly other people were loud obviously no control over that tho
Séjour de 1 nuit en décembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 27 déc. 2023
Dear Skylar,Thank you for the feedback following your recent stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. You highlighted our staff was friendly and the rate was worth it. However, there was some peeling paint and outdated areas in the room and some noisy guests. Nevertheless, we appreciated your 8/10 scoring. Know that we value you as our guest and your business with us here at Red Roof.Thank you again feedback.Sincerely,Red Roof Management

8/10 Bien

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Nishaye RediResponse Specialist le 16 déc. 2023
Hello Jeffrey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ricard, Morrisville

Séjour de 1 nuit en décembre 2023
Réponse de Antnio,RediResponse Specialist le 10 déc. 2023
Hello Ricard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Affordable prices and convenient location to everything in the area.
Séjour de 4 nuits en novembre 2023
Réponse de Sharma RediResponse Specialist le 29 nov. 2023
Thank you for taking the time to write about experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. Nicole, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our affordable prices and convenient location. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Nicole, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Yasman

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will be back in the future
Séjour de 1 nuit en novembre 2023
Réponse de Sharma RediResponse Specialist le 19 nov. 2023
Dear Yasman,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely appreciate your comments and are happy to hear you had a great experience with us. You indicated that you will be returning to our hotel prompting your 5/5 rating.Thank you for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Satisfaisant

Florin

Séjour de 3 nuits en novembre 2023
Réponse de Sharma RediResponse Specialist le 5 déc. 2023
Hello Florin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Satisfaisant

Judith

Les points forts : Personnel et service
We stayed last night and it was ok. The room was clean. It had a microwave, refrigerator and coffee maker. Sheets and towels were clean. They should of replaced the curtains when they remodeled, they make the room smell like smoke.
Réponse de Gabrielle RediResponse Specialist le 8 nov. 2023
Thank you for taking a moment to leave a review, Judith. The staff and I at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY appreciate your 3/5 score following your stay. I am happy that our clean room, amenities and the other highlights mentioned pleased you. However, you stated that the smell of smoke, the need for new curtains and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Horrible

Charles

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Filth and bedbugs
Well when we went to the back of the hotel to go into our room. There was a man spray painting pictures . Then we go up the stairs to our room. Go in and check the bedding. It was absolutely disgustingly filthy with yellow urine stains . Then we pulled the sheets off to check the mattress to find bedbugs. We immediately left and went down to report it and get a refund.
Séjour de 1 nuit en octobre 2023
Réponse de Kamaria Red Roof Management RediResponse Special le 31 oct. 2023
Dear Charles,I appreciate you sharing your feedback following your stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the room and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Satisfaisant

Janet

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Gabrielle RediResponse Specialist le 28 oct. 2023
Thank you for taking a moment to leave a review, Janet. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Horrible

Travis

Séjour de 1 nuit en octobre 2023
Réponse de Sharma RediResponse Specialist le 13 nov. 2023
Hello Travis, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Satisfaisant

Russell

Séjour de 1 nuit en octobre 2023
Réponse de Gabrielle RediResponse Specialist le 3 nov. 2023
Thank you for taking a moment to leave a review, Russell. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a trip to see a good friend. The house el was clean and in a quiet area.
Séjour de 1 nuit en octobre 2023
Réponse de Devorine Red Roof Management le 19 oct. 2023
Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley, Sharon. Red Roof sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding cleanliness and our quietness. We hope to continue to provide great experiences for you. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Mikel, Johnson City

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Very disappointed!
Séjour de 1 nuit en octobre 2023
Réponse de Devorine Red Roof Management le 16 oct. 2023
Thank you for your review, Mikel. I sincerely apologize that your stay didn't meet your expectations. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Philadelphia - Oxford Valley. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Horrible

Mauro

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 8 oct. 2023
Hello Mauro, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bien

Angelo

Séjour de 1 nuit en octobre 2023

2/10 Horrible

James

Séjour de 1 nuit en septembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 27 sept. 2023
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bien

David

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Thanks
Séjour de 2 nuits en septembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 27 sept. 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Satisfaisant

Debbie

Voyage en famille
Les points faibles : Propreté et équipements
Our room was not the cleanest. Bath towels were very thin. No hand towels. Only 3 pillows were on the king size bed and were super thin! I would not go back.
Séjour de 3 nuits en septembre 2023
Réponse de Oshane RediResponse Specialist le 23 sept. 2023
Dear Debbie, Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Very truly yours,Oshane Red Roof Management RediResponse Specialist

6/10 Satisfaisant

Amicar

Séjour de 1 nuit en septembre 2023
Réponse de Olivia RediResponse Specialist le 20 sept. 2023
Hello Amicar, The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do Not Stay Here
It was an awful property. I was unable to get moved to another room (because of my schedule) and was not given any refund. The entire property smelled of stale smoke (lobby and room), it was also dirty. Afraid to step on the floor, and awful to get into the bed.
Séjour de 2 nuits en septembre 2023
Réponse de Kamaria Red Roof Management RediResponse Special le 19 sept. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. However, as it pertains to the refund, please contact the front desk directly for further information. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

4/10 Médiocre

Colleen, Farmingdale

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I got stuck in PA and needed a 1 night stay. Upon arrival little children (under 10) were running around parking lot, through cars in the dark (8pm) no parent in sight. After visiting the unfriendly desk clerk that was wearing fuzzy slippers, l exited with a man in a silver car following me almost hanging out his window and mumbling something. I walked slow as to not let him see where I was going - more afraid for the children in the parking lot, I made sure he exited the lot. I was terrified to take the elevator at this point. There was an older woman in a nightgown smoking in the 2nd staircase, each of the landings was filthy! When I reached my room the smell of stale cigarettes was just horrible! Good thing the double lock worked. The first thing I did was check for bed bugs, thank God THAT wasn't a thing! I checked around for other critters, the room was old, musty and not very clean, I told myself...just 8 hours and a shower. I looked up and the fire detector had been pulled off the ceiling and the wires were just hanging out and painted over, so this was not new. I turned off the AC because it got very cold, then dogs in an adjacent room started barking and this kids still running around until about 11pm, I had to turn the AC back on just to drown out the noise and the cigarette smell got way worse. Leaving the TV on and the bathroom light I was finally able to have a terrible few hours of sleep. I wonder if the next screen will let me post photos? Buyer beware.
Séjour de 1 nuit en septembre 2023
Réponse de Kamaria Red Roof Management RediResponse Special le 19 sept. 2023
Dear Colleen,Thank you for taking the time to tell us about your experience at the PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations prompting your 2/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 Horrible

Darren

Séjour de 1 nuit en septembre 2023
Réponse de Nishaye RediResponse Specialist le 17 sept. 2023
Dear Darren, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Philadelphia - Oxford Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rate per night was good, room was clean , staff was responsive to my requests .
Séjour de 10 nuits en septembre 2023
Réponse de Olivia RediResponse Specialist le 16 sept. 2023
Thank you for your kind words, Paul. I am glad to know that you were pleased with your most recent stay at the Red Roof Inn Philadelphia - Oxford Valley. I am thrilled you found our price to be affordable, your room was and our responsive staff was to your liking. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Horrible

Vince

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
It was dirty filthy, don’t think I would stay here… seemed like lots of people maybe lived in the hotel rooms… lots of smoking, and trashy transient people around. The bed very uncomfortable, smelled of mold, desperate need of a remodel or demolition.
Séjour de 1 nuit en septembre 2023
Réponse de Chirell Rediresponse Specialist le 12 sept. 2023
Dear Vince,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean, remodeling, uncomfortable bed and the other concerns you highlighted. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

4/10 Médiocre

Justin

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible. Flat out horrible. Smell Cleaniness and staff were very rude except one person
Séjour de 2 nuits en septembre 2023
Réponse de Chirell Rediresponse Specialist le 10 sept. 2023
Dear Justin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding rude staff, lack of cleanliness and odor of the room. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

4/10 Médiocre

Shannon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de LaTunde Murrant. Rewards Specialist le 6 sept. 2023
Hello Shannon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Evelyn

Les points forts : Propreté
Séjour de 1 nuit en septembre 2023
Réponse de Recordo Rediresponse Specialist le 6 sept. 2023
Hello Evelyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

2/10 Horrible

Michael

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
AC was full of mold, brownish/red stain on wall looked like dried blood, no toilet paper, and mold in tub, and floors didn't look like they were cleaned in a very long time. Stayed in room for about 15 mins just enough time to find a better place to stay at.
Séjour de 1 nuit en septembre 2023
Réponse de Recordo Rediresponse Specialist le 5 sept. 2023
Hello Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. It's truly disheartening to hear that your experience didn't meet your expectations due to the indicated poor housekeeping and possible mold. Please accept our most sincere apologies for the highlighted encounter. Please know that this is not a level of service that we accept and will be taken into consideration. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

8/10 Bien

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Closr, convenient, affordable BUT STRONG odor of cihadette in a nin0smoking area!
Séjour de 1 nuit en août 2023
Réponse de Chirell Rediresponse Specialist le 2 sept. 2023
Dear William,Thank you for providing us with details about your stay at the Red Roof Inn Philadelphia - Oxford Valley. I’m thrilled to read your kind words about our convenient location and affordable rates. Please accept our most sincere apologies for the concerns you described regarding the odor of the room. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell Rediresponse Specialist

4/10 Médiocre

Konstantin, Newtown

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty.. everything from bed sheets to towels.
Séjour de 2 nuits en août 2023
Réponse de Kamaria RediResponse Specialist le 7 sept. 2023
Dear Konstantin,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations due to the issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

4/10 Médiocre

Lisa

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible smell like smoke and missing items
Séjour de 1 nuit en août 2023
Réponse de Sharma RediResponse Specialist le 28 août 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry for any inconvenience caused due to the odor you described and the missing items in your room.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Jason

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I stay here because it is close to everything I need when I come. Towels had hair all over them, I could not get room service, HVAC was leaking, no wifi (apparently the router needed rebooted) limited towels provided after room service, pillows were as thin as a sock. I could not identify who worked there and who was just hanging out, employees smoking and living there with dogs. Who knows.
Séjour de 3 nuits en août 2023
Réponse de Devorine RediResponse Specialist le 26 août 2023
Hi Jason,Thank you for being our guest at Red Roof Inn Philadelphia - Oxford Valley. I was disheartened to read that the towels had hairs on them, the HVAC unit leaked, there was no Wi-Fi amongst other concerns that hindered a comfortable experience for you. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. I am sharing your feedback with management in an effort to ensure that your concerns are addressed. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine RediResponse Specialist

4/10 Médiocre

Johana

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Felt unsafe
Séjour de 2 nuits en août 2023
Réponse de Chirell Rediresponse Specialist le 2 sept. 2023
Dear Johana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding lack of safety. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

2/10 Horrible

Krystle

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is nasty dirty smells horrible beds black stains just disgusting don’t stay here
Séjour de 1 nuit en août 2023
Réponse de Devorine RediResponse Specialist le 21 août 2023
Hi Krystle,Thank you for your honest feedback following your recent experience at Red Roof Inn Philadelphia - Oxford Valley. I was disheartened to read that place was nasty, dirty, smelled horrible and the beds had what appeared to be black stains. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In an effort to have your concerns addressed, we will be taking your comments in to consideration and address the matters with the appropriate department.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist

2/10 Horrible

Tina

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only of you have no other choice.
I had a room for 1 night, it was horrible! As soon as I checked in the first thing I saw was someone working on their car they had all 4 wheels off a blanket down all kinds of car parts and fluids everywhere! The stairwell to go up to my room smelled very strong like urine and on the other side of the parking lot there was yet another person working on a car not a basic thing either very extensive work! Get into the room it smells very musty and there were stains on the blankets, a dead bug in the bathtub and the air conditioner did not work at all it was sweltering for my family and I inside, the next day we had car trouble when trying to leave, our car battery was dead and the vehicle would not start, we got a ride to get a battery came back to change it to leave a simple hood open 5 minute process unlike the full on mechanic shops we encountered the night before, but we were approached by the hotel staff and told we were not allowed to fix our car there and needed to stop what we were doing, we explained we had no choice or we couldn’t leave so they allowed us to finish, but the nerve of even sayimg anything to us was my issue!
Séjour de 1 nuit en août 2023
Réponse de Carla Red Roof Management le 18 août 2023
Dear Tina,I appreciate you sharing your feedback following your stay at the Red Roof Inn Philadelphia - Oxford Valley. I was saddened to read that your stay fell short of your expectations due to the odor of the stairwell, the insects you reported and the other concerns you listed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Horrible

Tiara

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en août 2023
Réponse de Carla Red Roof Management le 18 août 2023
Hello Tiara,Thank you for taking a moment to complete our survey. At the Red Roof Inn Philadelphia - Oxford Valley we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Satisfaisant

Rachel

Voyage en famille
Although it’s smoke free, as soon as you walk into the room, you smell cigarette residue. The room was clean, yet the toilet had feces on the seat, and different hair on the shower walls and crevices.