Piscine extérieure, parasols de plage, chaises longues
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Avis sur Green Bay Phu Quoc Resort & Spa

5 out of 5
Green Bay Phu Quoc Resort & Spa
Cua Can, Phu Quoc, Kien Giang

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 160 avis sur 206." "
Note des voyageurs de 8 (Bien), d’après 32 avis sur 206." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 206." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 206." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 206." "

9,8/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très jolie cadre plage piscine super. Restaurant très cher.
Séjour de 2 nuits en juillet 2019
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao,We would like to thank you for taking the time to write us a nice review!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2018
Réponse de Kim - Guest Relations Manager le 26 déc. 2018
Hi Anonymous, thank you for the lovely 5 STAR review. The Team at Green Bay appreciates you taking the time to post! We all wish you a wonderful holiday season and a terrific 2019!

10/10 Excellent

MERCIER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Tout simplement parfait et je vous recommande vivement cet hôtel. Raphaël de Belgique
Séjour de 5 nuits en octobre 2018
Réponse de Kimberly - Guest Relations Manager le 6 nov. 2018
Simply perfect and I highly recommend this hotel. Raphael from Belgium Hi Raphael, the Team at Green Bay loves your review! Many thanks! Please do come back and visit us again!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2018
Réponse de Kim - Guest Relations Manager le 6 oct. 2018
The Team at Green Bay thanks you for your wonderful review! Safe and happy travels!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
would come back again and highly recommended
Wonderful stay at Green Bay Resort, very warm welcoming from the staff, good massage at the spa, beautiful clean private beach and swimming pool with free towels and transats available Cocktails from the bar are delicious We would recommend to eat outside (e.g. at the night market for local food) cheaper and better than the menu dishes proposed by the Green Bay restaurant Free cayaking, free biking, excellent staff at the reception and great management team
Séjour de 3 nuits en mai 2018
Réponse de Kim Guest Relations Manager le 13 juil. 2018
Thank you for your great review. I am sorry we did not meet your expectations regarding our restaurants menu offerings. I will bring this to the attention of our staff in the restaurants. The Team at Green Bay thanks you for your visit and we look forward to you coming back soon!

10/10 Excellent

yoann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extraordinaire en amoureux
Sejour incroyable. Accueil avec jus frais, surclassement, bungalow extraordinaire, piscine super chaude, plage impeccable avec eau a 31°C . le personnel est vraiment très sympathique mais hormis le personnel de l’accueil, ils parlent très mal l'anglais; Cet hotel est isolé sur l'ile, il est très calme. Il convient vraiment aux couples souhaitant se reposer. Il n'est clairement pas adapté aux familles..(pas d'activités enfants, marches dangereuses ,etc..) ce qui le rend d'autant plus calme. les restaurants sont un peu cher (pour le pays) mais sont correct. Le spa est juste parfait. Je l'ai utilisé 4 fois pour des séances de massages et de sauna,hammam.Je recommande vraiment cet hôtel aux amoureux souhaitant profiter du calme et de la beauté des lieux.

10/10 Excellent

PAVEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
un hôtel à cacher des touristes! il est parfait!
Une merveille! luxe calme et volupté! et un plaisir d'éloignement! un service impeccable, une parfaite harmonie avec la nature!
Séjour de 2 nuits en mars 2018

10/10 Excellent

Jean Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Merveilleux !!
Nous avons passé une nuit en arrivant à Phu Quoq et avons regretté de ne pas pouvoir y rester plus longtemps tout était parfait
Séjour de 1 nuit en février 2018

10/10 Excellent

M & M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
détente et mer chaude
très bonne
Séjour de 5 nuits en novembre 2017

6/10 Satisfaisant

Thuy Linh

Séjour de 3 nuits en avril 2024

10/10 Excellent

Anandaraman

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No special benefit due to Expedia. Property is excellent and would love to visit again.
Séjour de 4 nuits en mars 2024
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Anandaraman,We would like to thank you for taking the time to write us a nice review on Agoda!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

IGNACY, Pottsville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place, great breakfast. Drinks and food after breakfast are too expensive.
Séjour de 14 nuits en février 2024
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Ignacy,We would like to thank you for taking the time to write us a nice review on Agoda!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastiskt ställe! Jättefint allting.
Séjour de 4 nuits en février 2024
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Denise,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

8/10 Bien

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Positives: gracious welcoming staff. Manager Cindy made a special effort to connect with us several times over the course of our stay, lovely swimming pools, nice sandy beach, delicious food at the restaurants, we had an ocean-view villa with its own pool, an outdoor tub & an outdoor shower. Negatives: ants in our room and twice in our bed. Ugh! We mentioned it to the staff after our first night but still had ants up to the last of our 5 night stay. I was surprised that the manager did nothing more than apologize and thank us for being so nice about it. When you pay a lot for a room in a higher end resort, I would expect to have gotten a discount on my accommodation.
Séjour de 5 nuits en février 2024
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Amanda,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Henrik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vidunderligt ophold
Séjour de 5 nuits en février 2024
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Henrik,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Jaeseog

Séjour de 2 nuits en février 2024
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Jaeseog,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

SEONGCHEOL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Seongcheol,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Jeanne-Marie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 10 nuits en janvier 2024
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Jeanne-Marie,We would like to thank you for taking the time to write us a nice review on Agoda!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Taku

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Taku,We would like to thank you for taking the time to write us a nice review on Agoda!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Jeff Mikki, Frederiksberg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a beautifull place
Séjour de 4 nuits en janvier 2024
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Jeff Mikki,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

6/10 Satisfaisant

Philippa

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Beautiful but really needs some better service
The hotel and beach are beautiful, but the service (mostly on the food and beverage side) truly needs to be lifted to meet the minimum expectations.
Séjour de 12 nuits en décembre 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Philippa,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Andrei, san jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Andrei,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

YUDAI

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Yudai,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

6/10 Satisfaisant

Kevin

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 6 nuits en décembre 2023

10/10 Excellent

SOYEON

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
완벽한 휴가를 즐길수있는곳
자연친화적이고 가족여행으로 아주 적합한곳입니다. 조용하고 휴가를 즐길수있는 멋진곳이에요!
Séjour de 1 nuit en décembre 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Soyeon,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Takuya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Takuya,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Takuya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Takuya,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Nathan, Canby

Voyage en couple
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Nathan,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Son

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Son,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Janet

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The grounds were beautiful, the room was superb (ocean view with pool, well worth the extra cost), the staff were all delightful and the food was good. We had a lovely, peaceful 5 days. We went into Duong Duong once, it was interesting but we were so glad to be staying somewhere quiet.
Séjour de 5 nuits en novembre 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Janet,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

8/10 Bien

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The service was great, it's a beautiful resort. The food is great, and although it's out of their control the cicadas were very loud most times so it was hard to sleep.
Séjour de 10 nuits en octobre 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Alan,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Bo cheon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Bo Cheon,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

VANESSA FNG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Heart of nature
What a beautiful resort in hart of nature. Because it is rain seoson now, some facilitoes are not running but it was enough to relax for few days. Steffs are friendly and responce immediatly with various channels. We ate almost every meal in the main restaurant and food was nice. You can meet some insects in your room or balconey, but remember that you are spending your special moment with true nature. Do not go anywhere to see sunset. Tiki bar, even it is shut down cause of to much rain, is a best plce to enjoy romantic sunset. Must recommend.
Séjour de 4 nuits en septembre 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Vanessa Fng,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

DAVID

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao David,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

JAESEOK

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Jaeseok,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

HYUNTAE

Séjour de 5 nuits en mars 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Hyuntae,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Overpriced, noisy, terrible service
This hotel is hugely overpriced and poorly managed. I booked an Ocean Pavilion With Private Pool, in hopes that it is what they advertise it is. Well, it's not: it's extremely noisy, there is no hot water, the service is terrible and the air is filled with toxic smoke from burning trash pits around the hotel. I deeply regret wasting so much money on this hotel that is so far from a 4-star luxury resort that is advertised. On the hotel website they are selling 'peace and tranquility', it's nothing like that in reality. All of the ocean bungalows with private pools are located on the east side of the property. The problem is that right at the edge of the property there is a fishing village with a karaoke bar. The wailing starts as early as 1pm and doesn't end until well after midnight every day and each of those $500+ per night rooms are exposed to some local yelling and squealing for hours on end. It's so loud all those bungalows shake, it is impossible to be on the terrace. It's awful. Not one person at the reception understood English. The reception manager said that because the noise was coming from outside the hotel property there was nothing he would do, made a few sexist and misogynistic remarks and gestures trying to silence me. The wailing continued every single day, it never stops and the staff know it very well. We asked for a partial refund as we weren't able to use many of the amenities we paid for and were told they would get back to us. We never got the refund.
Séjour de 6 nuits en décembre 2022
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Anonymous,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your vacation in Phu Quoc . Your appraisal is much appreciated.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tropical Paradise
Absolutely beautiful! The resort truly feels like you are on a tropical island and not in a concrete jungle like so many of the other resorts. The free shuttle into town works well, but it’s just as easy to get a Grab or taxi. The beach and pools are beautiful to swim in or simply lie around… the only request would be some more mosquito repellent tools!!
Gio restaurant and small beach
Main beach
Sunrise View from ocean front room
Séjour de 5 nuits en janvier 2023
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Natalie,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

8/10 Bien

Kenneth

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Kenneth,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

4/10 Médiocre

JOOAH

Séjour de 3 nuits en décembre 2022
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Jooah,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

anna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort was like paradise. Every little detail was well thought out and beautiful, The staff were friendly, welcoming and hard working. The beach was beautiful and very clean. The food was lovely. All in all it was paradise!
Réponse de The Green Bay Management Team le 22 avr. 2024
Xin Chao Anna,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Juliana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022
Réponse de Green Bay Team le 27 sept. 2022
Dear Juliana,Warmest greetings from Green Bay Phu Quoc Resort and Spa!Thank you for choosing to stay at Green Bay Phu Quoc Resort and Spa.We would like to extend my sincerest gratitude for sharing such positive feedback regarding your recent stay with us.Your feedback is truly an inspiration for our team to continue to strive to deliver exceptional service and to create a brilliant experience for all our guests.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in the Pearl Island. We look forward to welcoming you back to our resort in the nearest future.With best regards,Green Bay Team

10/10 Excellent

QUANG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great and quite place. I’d love to come back to this hotel in the future. I also have a great romantic dinner experience here as well. Definitely give them 10/10.
Séjour de 3 nuits en juillet 2022
Réponse de Green Bay Team le 22 sept. 2022
Dear Quang,Warmest greetings from Green Bay Phu Quoc Resort and Spa!Thank you for choosing to stay at Green Bay Phu Quoc Resort and Spa. I would like to extend my sincerest gratitude for sharing such positive feedback regarding your recent stay with us.Your feedback is truly an inspiration for our team to continue to strive to deliver exceptional service and to create a brilliant experience for all our guests.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in the Pearl Island. I look forward to welcoming you back to our resort in the nearest future.With best regards,Green Bay Team

10/10 Excellent

Terry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Totally great. Stayed 18 days. Most relaxed vacation I ever had. Staff was so friendly and helpful. Coral reef right off beach. Breakfast buffet was outstanding, so much variety.
Séjour de 18 nuits en juillet 2022
Réponse de Green Bay Team le 22 sept. 2022
Dear Terry,Warmest greetings from Green Bay Phu Quoc Resort and Spa!Thank you for choosing to stay at Green Bay Phu Quoc Resort and Spa. I would like to extend my sincerest gratitude for sharing such positive feedback regarding your recent stay with us.Your feedback is truly an inspiration for our team to continue to strive to deliver exceptional service and to create a brilliant experience for all our guests.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in the Pearl Island. I look forward to welcoming you back to our resort in the nearest future.With best regards,Green Bay Team

8/10 Bien

KEIICHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
木の枝で景色が残念
H.Cへ価格保証に対する回答がない！ G.B.Pに対してはたいへん静かで よかった。プライベートプールがインフィニティーなのに、木の枝が長すぎて邪魔だった、木の枝をきれいに切った方がいい。
Séjour de 2 nuits en juin 2022
Réponse de Green Bay Management Team le 18 juil. 2022
Dear Mr Keiichi, Thank you for taking the time to review for us, We are so excited to have your compliment and appreciated your comment about cutting off branches trees. Till next time, we will try our best to get your 10/10 :) Look forward to welcoming you at Green Bay Phu Quoc Resort & Spa.

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect Get Away
Vi bodde i en Ocean Pavilion med Private Pool i Green Bay Phu Quoc Resort & Spa i 10 dager! Oppholdet var fantastisk og absolutt noe vi vil anbefale videre! Hele resorten er paradisaktig! Og spesielt stranda er sånn som man ser for seg en paradisøy. Ett av få steder som faktisk er finere i virkeligheten enn på bilder. Rommene/hyttene var også veldig fine. Enkle, men fine. Spesielt "tretopphyttene" med eget basseng (Ocean Pavilion med Private Pool) var spesielt eksotiske og private. De som jobber der er også ekstremt hyggelige, ikke pågående, men de er der "at your service". 10 minutter fra Green Bay med taxi ligger Grand World, VinWonders, Golfbane, Safari og mye mye mer. Så her får du eksklusiviteten av å føle at du bor på en "øde øy", mens du har et stort aktivitetstilbud/by-tilbud bare 15 minutter unna! Hvis du vil på en skikkelig "get away" med noen du er glad i, så anbefaler jeg dette stedet!
Séjour de 10 nuits en mai 2022
Réponse de Green Bay Management Team le 15 juil. 2022
Dear Mr. Simon, Thank you for taking time to review for us, We are very happy since you had a perfect stay at Green Bay Phu Quoc - an ideal place to get away as you mentioned in your review. Your compliment is a big motivation for our team. We are looking forward to welcoming you back to Green Bay Phu Quoc!

10/10 Excellent

Chien-Wen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
很好的飯店，很推薦
Séjour de 4 nuits en juillet 2022
Réponse de Green Bay Management Team le 18 juil. 2022
Dear Mr. Chien-Wen, We are delighted to know that you had a perfect stay at Green Bay Phu Quoc Resort & Spa. Your compliment is our big motivation for us in service. Wish you all the best and see you next time at Green Bay Phu Quoc,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2022
Réponse de Green Bay Management Team le 12 juil. 2022
Thanks for taking the time rate for the Resort. It will be so useful for us to serve you better. Hope to see you next time. All the best to you

8/10 Bien

GIMIN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
조용히 쉬기에 너무 좋았습니다!
Séjour de 7 nuits en mai 2022
Réponse de Green Bay Management Team le 9 juin 2022
Mr Gimin, Thank you so much for staying with us in Green Bay Phu Quoc Resort and thank you for taking the time to share with us your experience. The team at Green Bay are very happy to know that you enjoyed your stay and our facilities. We always want to do our best in serving our guests. We hope to welcome you again very soon. Warm regards,