2 piscines extérieures, cabanons gratuits, parasols de plage

Avis sur Meliá Vinpearl Phu Quoc

5 out of 5
Meliá Vinpearl Phu Quoc
Bai Dai Area, Ganh Dau Commune, Phu Quoc, Kien Giang

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 136 avis sur 207." "
Note des voyageurs de 8 (Bien), d’après 44 avis sur 207." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 207." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 207." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 207." "

9,0/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

8/10 Bien

Emilie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour magnifique!
Très beau séjour! Un hôtel magnifique avec des villas très belle et bien agencée. Les piscines sont incroyables. Petits bémols pour nous les restaurants. Il n’y a même pas de restaurant Vietnamien avec les vrais spécialités. Personnels à l’écoute et très avenants. Je recommande cet hôtel !!
Séjour de 7 nuits en décembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 9 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went very well for you and we’re able to meet your expectation. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

10/10 Excellent

georges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
paradis sur terre
une prestation digne d un 5 Étoiles un service et un accueil irréprochable villa avec piscine un pure moment et mer I encore à l équipe en autre à An, van, dao, an Cau thai à l année prochaine georges
Séjour de 4 nuits en mars 2019
Réponse de Pham The Nhan le 27 mars 2019
Dear valued guest, Greetings from Vinpearl Vinpearl Discovery 2 Phu Quoc! It is our great pleasure to hear of yet another happy guest who enjoyed a great stay with us! Please do help us spread the word about your experience with us to your friends and family. We would love to welcome you back with us for another memorable holiday. Pham The Nhan (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
+: tranquillité -: aucun commerce ou activité à proximité
Séjour de 3 nuits en mars 2019
Réponse de Pham The Nhan le 27 mars 2019
Dear valued guest, Greetings from Vinpearl Vinpearl Discovery 2 Phu Quoc! It is our great pleasure to hear of yet another happy guest who enjoyed a great stay with us! Please do help us spread the word about your experience with us to your friends and family. We would love to welcome you back with us for another memorable holiday. Pham The Nhan (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

10/10 Excellent

georges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le rêve sur terre
ll une des meilleurs prestations que l on peut attendre! la gentillesse du personnel d accueil au portier et voiturier en passant par le personnel de cuisine et de salle ainsi que ceux des chambres vraiment rie à dire ils maitrisent leur job donc un grand merci pour ce moment ! repos détente dans villa avec piscine un rêve ! A refaire les yeux fermés
Séjour de 6 nuits en février 2019
Réponse de Pham The Nhan le 6 mars 2019
Dear Le rêve sur terre, Greetings from Vinpearl Discovery 2 Phu Quoc! Thank you so much for your kind feedback on our resort. We are very happy to learn that your stay with us has been wonderful. It is an honor to become a part of your celebrations and remain in your memories. It is great to learn that you prefer to stay at Vinpearl Discovery 2 Phu Quoc and appreciate the company philosophy. Thank you for choosing us and looking forward to welcoming you back at our resort. Best Regards, Pham The Nhan (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc!

8/10 Bien

Renzo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice place to chill & relax
Very nice place to relax and forget about everything. Service was really good although the local stuff lacked of English language skills.
Séjour de 2 nuits en novembre 2018
Réponse de Pham The Nhan le 8 déc. 2018
Dear Renzo, Greetings from Vinpearl Discovery 2 Phu Quoc! We would like to thank you for taking the time to share your feedback of your stay at Vinpearl Discovery 2 Phu Quoc. I do note your comments with regards to English skill of staff and shared with our respective teams accordingly. This is for our improvement of service quality. We would love to welcome you back with us for another memorable holiday. Pham The Nhan (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

10/10 Excellent

Jan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect!
Séjour de 8 nuits en mai 2024
Réponse de Guest Experience Team le 25 mai 2024
Dear our value guest,Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We pride ourselves on our team's dedication to guest satisfaction, and your feedback is a wonderful encouragement. At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations.We look forward to welcoming you again in the near future and please contact us upon your next visit.Yours sincerely,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

Triet, Anaheim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best place to stay in Phu Quoc. It’s a bit far from the city so if calm and quiet is what you’re seeking, this one is definitely the spot
Séjour de 2 nuits en mai 2024
Réponse de Alice Dao Guest Experience Manager le 18 mai 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Rest assure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

10/10 Excellent

Lin

Séjour de 4 nuits en avril 2024
Réponse de Guest Experience Team le 13 mai 2024
Dear Valued GuestSo grateful that you have taken your valuable time to share your family's experience with us. It's nice to know that you have spoken highly of our services & thank you for trusting us.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

TAEKUNG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect resort for the family trip
Séjour de 5 nuits en avril 2024
Réponse de Alice Dao - Guest Experience Manager le 20 avr. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Rest assure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

10/10 Excellent

Giao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome swimming pool by the beachfront. Also the sports/activities is great! Thanks Meliá!!!
Séjour de 2 nuits en mars 2024
Réponse de MELIA VINPEARL PHU QUOC le 21 mars 2024
Dear Valued Guest Giao,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

JEONGEUN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
좋아요
Séjour de 4 nuits en février 2024
Réponse de MELIA VINPEARL PHU QUOC le 13 mars 2024
Dear Valued Guest JEONGEUN,On behalf of the Management and staff of Melia Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté et personnel et service
Beautiful villas, however the property can be maintained better. Dishes weren’t included in the kitchenette which was an inconvenience because had to call down for them. The daily cleaning staff weren’t the best in comparison to some other locations I’ve been Service was impeccable and very accommodating otherwise and food was definitely a surprise for me. Best all inclusive resort I’ve been to for this matter. Beach didn’t have any beach chairs. Golf course near by which was nice.
Séjour de 4 nuits en mars 2024
Réponse de MELIA VINPEARL PHU QUOC le 13 mars 2024
Dear Valued Guest Julie,On behalf of the Management and staff of Melia Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Regarding the inconvenience during your stay, we appreciate that you give us the feedback and it has already been shared in detail with heads of the departments involved, who have already taken the appropriate improvement actions. At our company, customer satisfaction is our utmost importance and we continually strive to provide a service that exceeds expectations. Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

HANY

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
완전 편하고 즐겁게 놀다 왔어요
Séjour de 6 nuits en février 2024
Réponse de MELIA VINPEARL PHU QUOC le 13 mars 2024
Dear Valued Guest HANY,On behalf of the Management and staff of Melia Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

Ngoc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, beautiful and beach clean.
Séjour de 3 nuits en février 2024
Réponse de Meliá Vinpearl Phu Quoc. le 6 mars 2024
Dear Valued Guest Ngoc,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

6/10 Satisfaisant

Kim

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de MELIA VINPEARL PHU QUOC le 6 mars 2024
Dear Valued Guest Kim,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

6/10 Satisfaisant

Anne Rud Mørup

Séjour de 10 nuits en février 2024
Réponse de MELIA VINPEARL PHU QUOC le 6 mars 2024
Dear Valued Guest Anne,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

Brian

Voyage en groupe
Les points forts : Équipements
Nice and clean
Séjour de 3 nuits en février 2024
Réponse de Meliá Vinpearl Phu Quoc le 6 mars 2024
Dear Valued Guest Brian,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

8/10 Bien

Taigkein

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 3 nuits en février 2024
Réponse de MELIA VINPEARL PHU QUOC le 6 mars 2024
Dear Valued Guest Taigkein,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

8/10 Bien

SEONGEUN

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
룸 업그레이드 해주셔서 3베드룸에서 숙박하게 되었습니다! 다만 고장난 곳들 발코니 출입문 시건장치. 또 리모컨이 없는 것, 티비를 안 봐서 다행이였구요 청소는 눈가리고 아옹 물은 넉넉히 주셔서 좋았어요 북부에선 최고
Séjour de 6 nuits en février 2024
Réponse de MELIA VINPEARL PHU QUOC le 6 mars 2024
Dear Valued Guest SEONGEUN,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc. We are really sorry for this inconvenience that happen during your stay. Our resort always try our best to make all guest having good experience. Furthermore, our resort is appreciating with your inspiring compliment and solution. We know that this is a big chance for us to improve our services.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

4/10 Médiocre

Pui Ki

Séjour de 4 nuits en février 2024
Réponse de Meliá Vinpearl Phu Quoc. le 6 mars 2024
Dear Valued Guest Pui Ki,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

Jian Xing

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de MELIA VINPEARL PHU QUOC le 6 mars 2024
Dear Valued Guest Jian Xing,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

6/10 Satisfaisant

Simon

Les points forts : Confort de la chambre
Les points faibles : Propreté
Tries but fails.
The hotel is tired and the middle management are not up to the job. The room was dirty on arrival (basic dirty as in thick dust on surfaces) but we were moved. The pool kept draining or stopped filtering which was a pain. Breakfast buffet was ok but a 20 minute wait to get to it. The main meals are over priced. After 2 nights I paid a taxi driver a few quid and from then on he sorted restaurants, travel, scooters-the whole thing. The resort is a sad place. It is trying to be a Disneyland but with not enough customers so it is dating rapidly as no capital expenditure to keep it going. I fear in a couple of years it will bankrupt itself. Mrs B also pointed out that the resort ran out of white wine, so no way a 5 star resort.
Séjour de 8 nuits en février 2024
Réponse de Meliá Vinpearl Phu Quoc le 6 mars 2024
Dear Valued Guest Mr. Simon and your family,Greetings from Meliá Vinpearl Phu Quoc.On behalf of the team of Melia Vinpearl Phu Quoc, we would like to take this opportunity to thank you for choosing our hotel for your stay on the island.We hope you and your family have enjoyed a pleasant and relaxing stay at our resort and that we are now part of the good memories from your stay on the island. We would like to thank you for your kindness in sharing your concerns during your stay with us to our team so we were able to improve all the aspects you mentioned. The feedback from our guests is very important for us and it allows us to continue providing the high standard service which characterizes our company, Meliá Hotels International. We would like to apologize once again for any possible inconvenience caused as our aim is to provide a memorable experience to all our guests. We kindly ask you to contact us direct the next time you decide to visit Meliá Vinpearl Phu Quoc, to inform us about the reservation details of your next stay at our resort, so that we can create another memorable experience and provide the best personalized treatment and service.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

2/10 Horrible

SANG BAE

Voyage en famille
Les points faibles : Personnel et service
푸꾸옥 빈펄 리조트가 많이 안좋아졌습니다
설날이라 사람많다고 서비스가 많이 바뀌었습니다. 서비스가 굉장히 안좋아요. 일단 휴지, 헤어드라이어, 접시, 식기 등 기본적으로 제공해주던 물건들이 없었습니다. 특히 로비에서 체크인할때 태도, 서비스가 안좋습니다. 사람 많은건 니들 호텔 사정이지, 내가 이해할 문제는 아닌 것 같습니다. 불쾌해서 다음부턴 이용하지 않을 생각입니다. 업그레이드, 얼리체크인, 늦은체크아웃, 안된 것은 이해합니다. 근데 툭툭이도 도착 안한 상태에서 체크아웃을 재촉하는 행동은 제일 불쾌했습니다
Séjour de 2 nuits en février 2024
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 10 févr. 2024
Dear Our Value Guest, First of all, thank you for staying in our resort during this special occasion and we sincerely apologize for inconvenience you have experienced with late check out due to the peak season of Lunar New Year that unfortunately led to your dissatisfaction. Regarding this inconvenience, we appreciate that you give us the feedback and we would like to take opportunity to welcome you again in your next trip in other season so that we can accomodate your request better.Once again, we would like to apologize for the inconvenience caused as feedback from our guests is very important for us and it allows us to continue improving the standard service which characterizes our company, Meliá Hotels International.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,

6/10 Satisfaisant

Heinz

Les points forts : Confort de la chambre
Séjour de 9 nuits en janvier 2024
Réponse de Alice Dao Guest Experience Manager le 10 févr. 2024
Dear Our Value Guest, First of all, thank you for visiting our hotel and we sincerely apologize for inconvenience you have experienced during your stay that unfortunately led to your dissatisfaction. Regarding this inconvenience, we appreciate that you give us the feedback and it has already been shared in detail with all the heads of the departments involved, who have already taken the appropriate improvement actions. Once again, we would like to apologize for the inconvenience caused as feedback from our guests is very important for us and it allows us to continue improving the standard service which characterizes our company, Meliá Hotels International.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

GOCE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2024
Réponse de Meliá Vinpearl Phu Quoc. le 4 févr. 2024
Dear our Valued Guest,It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review.We are really happy to have brought your family great experiences.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding, by far the best Hotel in Phu Quoc and one of the best in Vietnam!
Séjour de 8 nuits en janvier 2024
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 30 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

10/10 Excellent

JOO YEOUL

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfort and good traffic
Séjour de 4 nuits en janvier 2024
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 30 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

10/10 Excellent

seungyeon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
직원들이 모두 친절합니다 특히 분실된줄알았던 태블릿을 방에 와서 직접찾아준 마일즈(이름이 정확히 기억나진않아요)감사해요 숙소는 수영장 상태 식당 모두 만족하고 갑니다 즐거운여행이였어요 재방문의사 있습니다
Séjour de 4 nuits en janvier 2024
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 30 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 22 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

10/10 Excellent

SEUNG JU

Séjour de 3 nuits en janvier 2024
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 18 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

8/10 Bien

SUNGYEOUL

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
멜리아 빈펄 푸꾸옥
청결하고 편안함. 리조트의 고급스러움과 달리 프론트데스크 직원의 응대가 다소 불친절함
Séjour de 3 nuits en janvier 2024
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 9 janv. 2024
Dear Our Value Guest, First of all, thank you for visiting our hotel and we sincerely apologize for any inconvenience you may have experienced during your stay about reception service. Regarding the inconvenience, we sincerely appreciate that you give us the feedback so that we can take proper action and train our staff with interaction skill to communicate better.We would like to apologize once again for the inconvenience caused as feedback from our guests is very important for us and it allows us to continue providing the high standard service which characterizes our company, Meliá Hotels International.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,

10/10 Excellent

JAEKYEONG

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 9 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
멜리아 빈펄 후기
23년 12월 6박 후기입니다. 장점 - 숙소가 넓고 화장실이 많아서 대가족이 머물기 좋음 - 직원들이 느리지만 친절함 - 셔틀버스가 다님, - 그랜드월드, 사파리까지 접근성이 좋음(7인승 그랩 기준 비용이 4-7천원 사이) - 씨뷰에 묶었는데 바로 앞 비치 접근성이 좋았음. 바닷물이 깨끗하고 사람도 없어서 아이가 놀기 좋았음 - 씨뷰에서 노을, 바다뷰가 좋았음 단점 - 곰팡이가 온 집안에 구석구석 있음 (화장실, 실리콘, 커텐, 방 벽, 가구 등) - 가장 큰방을 제외하고는 방에 곰팡이 냄새가 너무 심해서 자는 내내 두통이 생길 정도였음 - 방충망이 없어서 환기가 어려움 - 어메니티가 너무 지저분해서 사용하지 못했음 - 마루 바닥인데 너무 쌔까매서 슬리퍼를 꼭 신어야 함 닦아도 닦아도 까매서 닦는걸 포기함 - 슬리퍼는 6인 기준 새것은 2개만 주고 나머지는 재활용 세탁한 슬리퍼를 제공함 - 전체적으로 청소 상태가 매우 안좋음 - 모기는 없었으나 도마뱀, 거미, 파리가 있음 - 음식이 전체적으로 너무 맛이 없음 - 조식, 저녁 뷔페도 쌀국수 외에는 맛 수준이 너무 떨어짐 - 룸서비스도 여러번 시켰으나 다 맛이 없음. 가격 대비 퀄리티가 떨어짐 - 서비스 대응이 느림. 수건이나 기타 필요한 걸 요청하면 기본 한시간씩 걸림. 안온적도 있어서 두 번이상 전화해야 처리됨 - 체크인 전 메일로 요청한 사항이 전혀 반영되지 않았고, 체크인 직후 곰팡이, 냄새 빼문에 방 교체룰 요구했으나 불가능하다고 했음. 푸꾸옥의 날씨때문에 그렇다고 이유를 댔으나, 동남아에는 모두 우기. 건기가 있고 내가 다녀온 많은 호텔/리조트 중에 이렇게 방안에 곰팡이 냄새가 심한 리조트는 없었음. 이 문제 때문에 체크인 후 5번 정도 전화를 하고 두시간이나 지나서야 매니저가 찾아와서 임시방편으로 카페트 제거 및 무료 저녁 식사를 제공하는 것으로 마무리되었으나 크리스마스 이브날 저녁 스케줄을 망침 - 개인 수영장 물이 너무 차가워서 아침, 오후에는 들어가기가 어려움 - 환전이 거의 불가능함. 6일동안 세 번이나 갔으나 직원 이 없거나 돈이 없다고 해서 못함 다시 푸꾸옥에 간다면 묵지 않을 것 같음
Séjour de 6 nuits en décembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 9 janv. 2024
Dear Our Value Guest, First of all, thank you for visiting our hotel and we sincerely apologize for inconvenience you have experienced during your stay with our services that unfortunately led to your dissatisfaction. From the hotel side, the aspects you’ve mentioned have been addressed, and they’ve been followed up since your visit. Rest assure that all our guests’ comments are taken seriously at Meliá Vinpearl Phu Quoc in order to improve the overall guest experience.We deeply regret that your experience was tarnished by these feelings you describe. The related departments have learned about your comments and are preparing to focus on any possible improvement area and to continue offering the utmost passion for service that characterizes our company.We would like to apologize once again for the inconvenience and hope to have a chance to gain your trust in the near future.With our kind regards,

8/10 Bien

soli

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
맛사지나 부대에서 행사하는것은 가격이 좀 비쌋고 퀄리티가…그래도 전체적인 분위기 등은 만족해요! 룸서비스 안심구이가 맛있었어요! (파스타류는 비추합니다)
Séjour de 4 nuits en décembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 9 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went very well for you especially our delicous food and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

10/10 Excellent

Thien

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent stay, service, breakfast buffet, transportation within resort. Would stay again. Thank you Amelia Vinpearl.
Séjour de 3 nuits en décembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 9 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went well for you with our services and we’re able to meet your expectation in all aspects. Please rest assure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

10/10 Excellent

So Hyun

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
최고의 가족여행이었습니다. 직원들과 영어로 소통하는데에 약간의 어려움이있지만 모두 친절하셔서 상관없었습니다. 휴양, 힐링하기에 최적의 장소예요
Séjour de 3 nuits en décembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 9 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Rest assure that we will share this fantastic review with all team members for their effort.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
객실 내 모든 것들이 깨끗합니다. 다만, 여행용 샤워 필터를 챙겨주세요^^
Séjour de 3 nuits en décembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 9 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

10/10 Excellent

Diana

Séjour de 2 nuits en décembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 18 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

10/10 Excellent

Hongtak

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 9 janv. 2024
Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With my kindest regards,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
시설, 서비스 좋아요^^
서비스와 환경은 너무 좋아요^^ 다만 객실이 커서 그런지 청소는 조금 부족합니다
Séjour de 3 nuits en décembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 9 janv. 2024
Dear Our Value Guest, First of all, thank you for visiting our hotel and we sincerely apologize for inconvenience you have experienced during your stay with our cleaning service, that unfortunately led to your dissatisfaction. Regarding this inconvenience, we appreciate that you give us the feedback so that we can take immediate action to improve our services that are lacking.Once again, we would like to apologize for the inconvenience caused as feedback from our guests is very important for us and it allows us to continue improving the standard service which characterizes our company, Meliá Hotels International.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,

10/10 Excellent

Maria Thi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was such a lovely stay, free bus shuttle from and to airport made things less stressful. Free shuttles to all Vinpearl and Grandworld also made budgeting really easy as did not have to pay for transportation. Was like staying in your own home but more luxurious. Staff were lovely but some of the other guests were not so lovely.
Séjour de 3 nuits en décembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 25 déc. 2023
Dear Ms. Maria, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are happy to receive your feedback that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you regarding the shuttle bus and the villa experience. We ensure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With kindest regards,

10/10 Excellent

SangKyu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a great stay with full support from the kind crew.
Séjour de 2 nuits en décembre 2023
Réponse de MELIA VINPEARL PHU QUOC le 20 déc. 2023
Dear Valued Guest SangKyu,We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

HOISOO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de MELIA VINPEARL PHU QUOC le 20 déc. 2023
Dear Valued Guest HOISOO,So grateful that you have taken your valuable time to share your family's experience with us. This will be a valuable source of motivation for the daily progress of the staffs at Melia Vinpearl & thank you for trusting us.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Meliá Vinpearl Phu Quoc. le 20 déc. 2023
Dear Valued Guest,So grateful that you have taken your valuable time to share your family's experience with us. This will be a valuable source of motivation for the daily progress of the staffs at Melia Vinpearl & thank you for trusting us.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

YUNSUNG

Séjour de 3 nuits en décembre 2023
Réponse de Meliá Vinpearl Phu Quoc. le 20 déc. 2023
Dear Valued Guest YUNSUNG,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.It is fantastic to read that you keep lovely memories of your holidays in the hotel and we appreciate your kind words on our staff & our service.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

10/10 Excellent

Evgeniia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great! Perfect!
Réponse de Meliá Vinpearl Phu Quoc. le 20 déc. 2023
Dear Valued Guest Evgeniia,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Beautiful resort but poor F&B
Beautiful villa with a private pool overlooking the "lagoon" on a nice beach. These are the positives. However, not 5 star services, and the food and beverages quality was terrible with very limited options at the buffets (and no indications of allergies, etc). I got food poisoning on the last day from the breakfast buffet. Aside from that, majority of staff, although friendly, couldn't communicate well in English. Villas look like and deserve 5 stars, but rest of the experience is definitely well below that.
Séjour de 4 nuits en décembre 2023
Réponse de Alice Dao - Guest Experience Manager le 10 déc. 2023
Dear Our Value Guest, First of all, thank you for visiting our hotel and taking your time to share with us your experience.We sincerely apologize for any inconvenience you may have experienced during your stay with food and beverage quality and service. Regarding the inconvenience, we sincerely appreciate that you give us the feedback so that we can learn more to improve our services that are lacking.We would like to apologize once again for the inconvenience caused as feedback from our guests is very important for us and it allows us to continue providing the high standard service which characterizes our company, Meliá Hotels International.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,

10/10 Excellent

SUNKYOUNG

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가족 여행으로 왔고, 너무 좋았어요. 직원들 미소가 흐믓 하게 해요. 개인적으로 아쉬었던건 빈팔골프 까지 이동 수단을 무료로 제공 했으면 하네요. 택시 이동해야 하는 것이 큰 문제는 아니지만, 개선 되면 훌륭 하겠네요
Séjour de 4 nuits en décembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 8 déc. 2023
Dear Mr. Kim Sunkyoung, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that I will share this fantastic review with all team members.We look forward to welcoming you again in the near future and please contact us upon your next visit.With my kindest regards,

10/10 Excellent

Halim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel muito bom, os quartos são fantásticos e o preço é bem justo.
Séjour de 3 nuits en novembre 2023
Réponse de The Hotel Management Meliá Vinpearl Phu Quoc. le 6 déc. 2023
Dear Mr. Halim, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that I will share this fantastic review with all team members.We look forward to welcoming you again in the near future and please contact us upon your next visit.With my kindest regards,

10/10 Excellent

Hyun Kyung

Les points forts : Propreté, personnel et service, équipements
The villa was a bit old, but all the staff were very friendly and the service was fast and great. Perfect place for family.
Séjour de 4 nuits en novembre 2023
Réponse de Meliá Vinpearl Phu Quoc. le 3 déc. 2023
Dear Valued Guest Нyun Kyung,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.