Terrasse/Patio

Bewertungen von Quality Inn Pittsburgh Airport

2.5 out of 5
Quality Inn Pittsburgh Airport
7011 Steubenville Pike, Oakdale, PA

Bewertungen

7.4

Gut

177 von insgesamt 625 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
202 von insgesamt 625 Gästebewertungen haben eine Bewertung von 8 - Gut" "
132 von insgesamt 625 Gästebewertungen haben eine Bewertung von 6 - Okay" "
70 von insgesamt 625 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
44 von insgesamt 625 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.4/10

Sauberkeit

8.2/10

Personal & Service

7.2/10

Ausstattung

6.8/10

Zustand der Unterkunft

6.8/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Dale

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We were not asked if we wanted a non-smoking room and we ended win one. The room was not clean. Two of the lamps in the room needed new light bulbs. The shower was very hard to turn on. The microwave didn’t work well. There was not enough toilet paper in the room. The roof in the lobby leaked and the upper hallway seemed rickety. However, breakfast was good.
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

David

Gut: Personal & Service
Rooms outdated and old. This place could use a renovation.
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Stephanie

Mit dem Partner gereist
Gut: Ausstattung
The night manager that checked us in on May 14 was awesome and friendly. The morning desk clerk was disengaged and nearly nonverbal.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Stephanie, Thank you for sharing your experience with us. We appreciate your kind words towards our night manager and will address your feedback regarding the morning desk clerk with the appropriate team members. Our goal is to ensure all guests receive outstanding service during their stay.

8/10 – Gut

Lilian, DDO

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast was nice
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Lilian,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 – Ungenügend

Nicole

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property was the dirtiest hotel I have ever stayed in.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 10. Mai 2024
Hello Nicole, We appreciate your feedback and regret to hear about your experience. Should you wish to discuss your stay further, please contact our management team directly. Your insights are valuable for our continuous improvement.

4/10 – Schlecht

Derek

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Property does look or feel like its been upkept for years
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 6. Mai 2024
Hello Derek,We appreciate your feedback and regret any inconvenience experienced. Guest satisfaction is a priority for us, and we will share your comments with our team for further improvements. Feel free to reach out to our management for any further concerns you may have.

10/10 – Hervorragend

Elise

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very friendly. Restaurants are close by which os great when you don't know the area.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 4. Mai 2024
Hello Elise,We're delighted that you found our staff friendly and enjoyed the convenience of nearby restaurants during your stay. If you need further assistance or information about local dining options for your next visit, please don't hesitate to reach out.

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love how close it is to airport for us
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 4. Mai 2024
Hello Stephanie,We're delighted to hear that our proximity to the airport was convenient for your travels. Your comfort and convenience are always our top priorities. If you have any other feedback or require further assistance, please don't hesitate to reach out to us.

10/10 – Hervorragend

Dylan

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 8. Mai 2024
Hello Dylan,We are thrilled to hear that you had a wonderful experience during your stay with us! Our team is delighted to have provided you with excellent service and we hope to welcome you back soon for another fantastic stay.

2/10 – Ungenügend

Sarnai

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 4. Mai 2024
Hello Sarnai,We apologize for any inconvenience you may have experienced during your stay. Please feel free to contact us directly with any further details about your stay, so we can address your concerns promptly.

10/10 – Hervorragend

Eliezer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gave a very good breakfast
Aufenthalt von 8 Nächten im April 2024
Antwort von Manager am 10. Apr. 2024
Hello Eliezer,We are delighted to hear that you enjoyed our breakfast offerings during your stay with us. Guest satisfaction is our top priority, and we strive to provide a memorable dining experience for all our visitors. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon.

4/10 – Schlecht

Timothy

Geschäftlich gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
The first thing that hit me this time when I walked into the hallway to the rooms was a strong smell of pot. I didn’t smell it when I got into my room but it was like someone was smoking right there in the hall. However, I said something to the front desk person when I arrived about eating vegan and gluten free, and that limits what I can have for breakfast. Low and behold the cook in the morning had a plate of fried potatoes waiting for me. How wonderfully considerate of her.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 29. März 2024
Hello Timothy,We're sorry to hear about the odor you encountered in the hallway. We're glad to know our team was able to accommodate your dietary restrictions with a thoughtful gesture at breakfast. Our staff aims to make each guest's stay as comfortable as possible. We appreciate your feedback and hope to welcome you back in the future.

2/10 – Ungenügend

Leyland

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
If I could give it a 0 I would. Wish I could get my money back. Please do not stay at this hotel. Super disgusting, dirty and very outdated.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 22. März 2024
Hello Leyland,We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to reach out directly to management with any concerns so they can address them promptly. Your comments will be shared with the team for further review.

6/10 – Okay

SANDy

Geschäftlich gereist
Gut: Personal & Service und Ausstattung
The bed and shower were great but I reserved a handicapped room and ended up with a commode that was knee high with no safety rails.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 18. März 2024
Hello SANDy, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with the team to ensure better service in the future. We encourage guests to contact management directly for any specific room requirements to be accommodated appropriately.

10/10 – Hervorragend

Kimberly

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff. Nice rooms.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 6. März 2024
Hello Kimberly,We are delighted to hear you enjoyed the friendliness of our staff and found our rooms to be pleasant during your stay. Your feedback is greatly appreciated, and we hope to welcome you back for another great experience in the future.

10/10 – Hervorragend

Sina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 20. Feb. 2024
Hello Sina,We are delighted to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future!

2/10 – Ungenügend

Albert

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Customer service was non existent
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 9. Feb. 2024
Hello Albert,Thank you for sharing your feedback with us. We appreciate your thoughts and apologize for any disappointment you may have experienced with our customer service. We strive to provide excellent service and will make sure to address this internally.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 1. Feb. 2024
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to see that you rated our hotel a perfect 10! We strive to provide excellent service and a comfortable experience for all our guests. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

8/10 – Gut

April, St Clairsville

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the airport and easy to get to. Pet friendly.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 1. Feb. 2024
Hello April,Thank you for choosing our hotel and sharing your feedback. We're glad to hear that our convenient airport location and pet-friendly policies were to your liking. It was a pleasure hosting you and your furry friend, and we hope to welcome you back on your next visit to the area.

10/10 – Hervorragend

Alejandro

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 20. Jan. 2024
Hello Alejandro,Thank you for choosing to stay at our hotel! We are thrilled to hear that you had a fantastic experience during your time here. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another wonderful stay!

10/10 – Hervorragend

Edward

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 1. Feb. 2024
Hello Edward,Thank you for making our hotel of your choice. Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 – Ungenügend

kimberly, pittsburgh

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Front desk Lady Anna very unfriendly not only when calling did she hang up on me and the Expedia guy but at check-in her attitude was just as bad. Rooms are disgusting. Booked 3 rooms all 3 had mold rings inside toilets, they must never use a toilet brush, one room the toilet had poop on the seat and pubic hair and pee on the porcelain. All rooms smelled like pee, carpets was disgusting, doors was dirty, microwaves had sticky hand prints all over them, wouldn't even think to open it. Just beyond disgusting.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 8. Jan. 2024
Hello kimberly, We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback seriously and will address your concerns with our team to ensure a higher level of service is provided in the future. Thank you for bringing this to our attention so we can take the necessary steps to improve the cleanliness and overall guest experience.

8/10 – Gut

Keith

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved the park and fly package
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 13. Dez. 2023
Hello Keith, Thank you for your feedback! We are delighted to hear that you enjoyed our park and fly package. We strive to provide our guests with convenient and hassle-free options for their travels. We appreciate your kind words and hope to welcome you back again in the future for another pleasant stay.

10/10 – Hervorragend

Doug

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Manager am 13. Dez. 2023
Hello Doug,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. Should you ever find yourself in the area again, we would be honored to welcome you back.

10/10 – Hervorragend

Joanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nothing
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 5. Dez. 2023
Hello Joanne,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We would greatly appreciate the opportunity to further discuss your concerns with management.

8/10 – Gut

Dana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Parking at no additional charge
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 29. Nov. 2023
Hello Dana,We apologize for the inconvenience you experienced with the parking. We regret any misunderstanding, but our parking fees are clearly mentioned on our website. We value your feedback and will share it with our team for future improvements. Please reach out to our management for further assistance.

6/10 – Okay

Carlos

Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 21. Nov. 2023
Hello Carlos, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. We value your rating and will use it to improve our services.

2/10 – Ungenügend

Ronald

Mit dem Partner gereist, Mit der Familie gereist
Having a ceiling dripping toilet water from the room above mine. Had to try to sleep. No other room available.
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 16. Nov. 2023
Hello Ronald,We apologize for the inconvenience you experienced during your stay. We understand how important a comfortable and peaceful environment is for our guests. We appreciate your patience in dealing with the situation and hope that it did not significantly impact your overall experience. Should you have any further concerns, please reach out to our management team directly.

4/10 – Schlecht

Patricia

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The place is very old and in desperate need of some TLC.
Aufenthalt von 3 Nächten im November 2023
Antwort von Manager am 15. Nov. 2023
Hello Patricia, Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience caused during your stay. We value your comments and will take them into consideration as we strive to continually improve our property.

10/10 – Hervorragend

Roseanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely love the ladies at the front desk. They were very welcoming and accommodating... Its Quiet, in the perfect location. About 10 minutes from the airport and 20-30 minutes from downtown depending on traffic. Overall had a great time. Thank you ladies
Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 16. Nov. 2023
Hello Roseanne,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our front desk team provided you with a warm welcome and excellent service. It's great to know that you found our location convenient and enjoyed your stay overall. We appreciate your kind words and look forward to welcoming you back in the future.

8/10 – Gut

Erin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great atmosphere with quick and easy shuttle service for early morning flights.
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 16. Nov. 2023
Hello Erin,Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's atmosphere and found our shuttle service convenient for your early morning flight. We appreciate you taking the time to share your positive experience with us. Safe travels and we hope to welcome you back soon!

2/10 – Ungenügend

MICHAEL

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Toilet not functioning
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 15. Nov. 2023
Hello MICHAEL, Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced during your stay. We encourage guests to contact our front desk immediately when such issues arise so that our team can promptly address and resolve them. We value your feedback and will use it to improve our overall guest experience.

10/10 – Hervorragend

Kathleen

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Able to get a preferred room and frie dly and efficient front desk staff
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 12. Nov. 2023
Hello Kathleen,We're delighted to hear that you were able to secure a preferred room during your stay and that our front desk staff provided friendly and efficient service. We strive to ensure that all our guests have a comfortable and enjoyable experience. If you have any future travel plans, we would love to welcome you back to our hotel.

10/10 – Hervorragend

Anne-Marie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very friendly clean room good breakfast
Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 11. Nov. 2023
Hello Anne-Marie,Thank you for your kind words! We are thrilled to hear that you found our staff to be friendly and enjoyed a clean room. It's also great to know that our breakfast met your expectations. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 – Hervorragend

Kathleen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Always convenience for those of us on the north shore when we have an early flight
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 5. Nov. 2023
Hello Kathleen,Thank you for choosing our hotel for your accommodation needs. We're delighted to hear that our location was convenient for your early flight. We appreciate your feedback and hope to welcome you back in the future.

2/10 – Ungenügend

Thomas F.

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Room was supposed to be non-smoking, yet there was an ash tray on the bedside table. Went to put food in the mini fridge and there was an open soft drink can inside. Would not have stayed if arrival was earlier and definitely won’t stay there again.
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 4. Nov. 2023
Hello Thomas F.,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Rest assured, we will investigate and address the issues mentioned to ensure a better experience for future guests.

6/10 – Okay

Robert

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The person at the front desk at check in was excellent. However the property is below Quality Inn standards and not what we have come to expect from Choice Properties--or Quality inns. We did not have a car and there was no food service wirthin miles. The nearby pub was closed on Sunday but we did not know thta in advance although we did ask that question
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 14. Okt. 2023
Hello Robert ,It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

6/10 – Okay

Dawn

Mit dem Partner gereist
Staff was very friendly however, bathroom was not very clean. Hair on floor in corners and on tub.
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 28. Okt. 2023
Hello Dawn,We apologize for the inconvenience caused by the cleanliness issue in the bathroom. Our housekeeping team has been informed to ensure that this does not happen again. Thank you for bringing this to our attention.

4/10 – Schlecht

David

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We reserved a room with a king size bed but were given on with a queen size bed and was told that was what available.Room had not been thouroughly cleaned ,there was a used coffee filter and coffee hanging out of the coffee maker, used soap sitting on the bathtub, and the rug looked like it had not been vacunmed in days.Altogether a very disappointing stay.
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 30. Sept. 2023
Hello David,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 – Okay

John

Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 28. Sept. 2023
Hello John,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 – Gut

Kelly

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 26. Sept. 2023
Hello Kelly,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 – Gut

VERONICA CRISTINA

Aufenthalt von 2 Nächten im September 2023
Antwort von Manager am 23. Sept. 2023
Hello VERONICA CRISTINA,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 – Hervorragend

Tammy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the only complaint is the breakfast needs more options im not a sausage eater and that was the only breakfast meat served and the eggs were cold
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 21. Sept. 2023
Hello Tammy ,Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

2/10 – Ungenügend

Josephine

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
My room was disgusting. The carpet was filthy, hadn’t been vacuumed, no tissues and barely enough toilet paper. This is unacceptable for $120.
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 20. Sept. 2023
Hello Josephine ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 – Schlecht

Lynn

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Reasons not to stay a Quality Inn in Pittsburgh.
Took over 15 minutes as I continually called out for someone at lobby desk so I could check in. Not having a response I telephoned the hotel and finally someone came out. My room was changed because housekeeping was so far behind. I agreed to accept a king size bed instead of two separate beds. I was told no additional charge. How about that. They weren't going to charge me for their incompetence. Bathroom needed repairs. No tissues in room. I asked woman in hall who was housekeeping for tissues and was told they were completely out of them. I said I'll take a roll of toilet paper she said were out of that too. she then went into a room and brought me a roll of toilet paper. When checking out this morning, again no one at front desk. The cost of the room was ridiculous. I've stayed in other hotel much cleaner and nicer that yours for much less.
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 19. Sept. 2023
Hello Lynn ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 – Ungenügend

Joseph

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Checked in, room was not ready. When we returned at night the room door was left open and the room half cleaned with no sheets or towels. Front desk staff was nice however he was a replacement employee from another hotel in the chain and had no ability to process a refund. No one from the hotel when contacted can refund.
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 16. Sept. 2023
Hello Joseph,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to airport lots of parking comfy bed. Could hear a lot of traffic
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 16. Sept. 2023
Hello Mary,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our bed and your comments about our parking. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 – Gut

Kris

Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 4. Okt. 2023
Hello Kris,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 – Hervorragend

Christina

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 13. Sept. 2023
Hello Christina,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 – Ungenügend

Trey

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
When i got here, the manager told me my room was not ready and needed to be cleaned and that I should go to my concert and when I got back, it would be ready. but it wasn't. no sheets, trash not taken out. sink not working. terrible experience
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 13. Sept. 2023
Hello Trey, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.