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Avis sur Best Western Plus Berkshire Hills Inn & Suites

2.5 out of 5
Best Western Plus Berkshire Hills Inn & Suites
1350 W Housatonic St, Pittsfield, MA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 409 avis sur 947." "
Note des voyageurs de 8 (Bien), d’après 363 avis sur 947." "
Note des voyageurs de 6 (Satisfaisant), d’après 121 avis sur 947." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 947." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 947." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Jean

Séjour de 1 nuit en avril 2023
Réponse de Kevin T. Martin le 10 mai 2023
Dear Jean,Thank you for rating your stay with Best Western Plus Berkshire Hills Inn & Suites.Warm Regards,

10/10 Excellent

Natacha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Tres bien, tres calme et pratique
Séjour de 1 nuit en août 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Trop cher
On trouve de meilleurs hôtels à la moitié du prix. Cet hôtel joue un peu trop sur sa location.
Séjour de 2 nuits en octobre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juin 2017

10/10 Excellent

Emmanuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très propre et confortable bon rapport Q/P
hotel bien situé dans campagne

8/10 Bien

CHRISTOPHE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

B, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J'y retourne sans hésiter
Grande chambre familiale bien adaptée à une famille.

8/10 Bien

Thomas, Knoxville

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
To be honest, we stayed here for two nights on our 15-day trip, and I can recall nothing about it, good or bad. So, it must have been OK. No bad memories or unpleasant findings, but no memorable wow factors either. It met our needs adequately. I do recall that the staff was very friendly and helpful all the time, and you have to drive 5 miles or so into town to find a good restaurant, but that's about it.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was farther off of the freeway than I thought it would be. But it was a nice quiet room with a good breakfast. The workout room had a decent treadmill. The stepper needed a battery and the Peloton needed help from the employee to connect to the internet so we didn't ask. The staff was super friendly and jumping to help with any issues. A very good experience.
Séjour de 1 nuit en mai 2024
Réponse de Anthony le 25 mai 2024
I am sorry about the issue. I will double check with maintenance to make sure those have been addressed. Have a great night and thank you again.

10/10 Excellent

Anne

Les points forts : Propreté et personnel et service
People at desk are very helpful and friendly. Fitness center is dirty and smelly. Room is fine. We like the fridge and microwave.
Séjour de 1 nuit en mai 2024
Réponse de anthony le 25 mai 2024
I am sorry about this, I did let housekeeper know about this. Thank you and hope you had a safe trio home .

10/10 Excellent

Luciana

Clean and quiet !
Séjour de 1 nuit en avril 2024
Réponse de Anthony le 22 avr. 2024
I am so happy you had a good time. Hope you have a great day.

10/10 Excellent

Barry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was well maintained, very clean, and the staff were very welcoming and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Anthony le 22 avr. 2024
Barry, this was very nice thank you for taking the time to give us your feed back. Hope you have a great day.

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place, clean room, would stay again!!
Séjour de 1 nuit en avril 2024
Réponse de Anthony le 22 avr. 2024
We would love to have you. Hope you have a great day.

8/10 Bien

Keena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Anthony le 22 avr. 2024
Keena, I hope we can make the next stay even better! Best wishes.

10/10 Excellent

Tiziana

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
convenient location , safe , easy parking, quiet, room clean
Séjour de 1 nuit en mars 2024
Réponse de Jay le 18 mars 2024
Thank you for staying with us! We are happy to see a great review.Look forward to having you stay again.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is very professional and courteous.
Séjour de 4 nuits en mars 2024
Réponse de Jay le 18 mars 2024
Thank you James we work hard to make all our guest feel welcome. We hope to see you again.

10/10 Excellent

Yan

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have a dog traveling with us. It is really pet friendly. Love it!
Séjour de 1 nuit en mars 2024
Réponse de Jay le 18 mars 2024
Thank you for staying with us we are happy to see you and your pet enjoyed your stay. Look forward to having you all back.

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Kevin T. Martin, General Manager le 28 févr. 2024
Dear Denise,Thank you for staying at Best Western Plus Berkshire Hills Inn & Suites. Thank you for your rating of 10 out of 10. Hope you will stay with us in the future.Warm Regards,

10/10 Excellent

Magdalena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are wonderful. I had problem with my booking and Anthony and other staff members went out of their way to help me out and resolve the issue. Very helpful and pleasant. Couldn’t be more thankful and happy.
Séjour de 1 nuit en février 2024
Réponse de Anthony le 26 févr. 2024
I am so happy we could help you with that issue. Hope you had a safe trip home. It was our pleasure.

10/10 Excellent

Mark

Séjour de 1 nuit en février 2024
Réponse de Anthony le 26 févr. 2024
Thank you Mark it was great to have you here with us. Hope you mad it home safe this trip and see you next time.

10/10 Excellent

stephen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean room, great bedding and towels. Breakfast had many options.
Séjour de 3 nuits en février 2024
Réponse de Kevin T. Martin, General Manager le 24 févr. 2024
Stephen,Thank you for staying with Best Western Plus Berkshire Hills Inn & Suites. We appreciate your comments on our breakfast options and room amenities.We hope you will stay with us again if your travels bring you back to the Berkshire region.Warm Regards,

6/10 Satisfaisant

Lishan

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Below expectation. Very out dated. The sheet and towel doesn’t feel clean.
Séjour de 2 nuits en février 2024
Réponse de Kevin T. Martin, General Manager le 19 févr. 2024
Dear Lishan,I am sorry you did not enjoy your stay with us this past weekend. We have made many improvements over the past year such as new bed linens, in-room coffee makers, new room locks, updated Wi-Fi and a green amenity program. Our bed linen is cleaned and folded commercially. Please feel free contact me at the hotel to discuss how we could have worked your more enjoyable. I hope you will consider staying with us to meet your expectations.Sincerely,

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location to the ski area we were visiting.
Séjour de 1 nuit en février 2024
Réponse de JM le 7 févr. 2024
Thank you very much for sharing your experience with us we look forward to your next stay.

10/10 Excellent

Ryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasantly surprised with accommodations
I ended up needing to find a place to stay last minute after working all day and found this place. The pricing was reasonable and the pictures online looked like it was fairly well kept. After staying there overnight, I found everything to be fine. It is your average hotel in good shape. No odd smells or no weird stains anywhere.
Séjour de 1 nuit en janvier 2024
Réponse de Anthony le 27 janv. 2024
Thank you Ryan, I am happy to say we have been doing a lot to this hotel. We did just upgrade our Breakfast and still more to come. Have a great night. Thanks again

10/10 Excellent

Paul

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was very friendly from the continental breakfast staff to Jay at the front desk who worked a back-to-back shift when we got there due to the bad weather. I would definitely stay here again.
Séjour de 3 nuits en janvier 2024
Réponse de Kevin T. Martin, General Manager le 21 janv. 2024
Dear Paul,Thank you for staying at Best Western Plus Berkshire Hills Inn & Suites. We appreciate your comments regarding Jay and our breakfast attendant. We look forward to your return!Best Wishes,

10/10 Excellent

JoLynn

Séjour de 1 nuit en janvier 2024
Réponse de Kevin T. Martin, General Manager le 17 janv. 2024
Dear JoLyn,Thank you for staying at Best Western Plus Berkshire Hills Inn & Suites. We appreciate your 5 out of 5 rating and hope to see you again at our hotel.Warm Regards,

10/10 Excellent

Jonghan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en janvier 2024
Réponse de Anthony le 15 janv. 2024
Thank you Jonghan, we work very hard here to make all our guest feel welcome. Its was great having you here with us hope to see you again.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
One of the few places have had a positive overnight experience in the Berkshires.
Séjour de 1 nuit en décembre 2023
Réponse de Anthony le 3 janv. 2024
I am very happy to hear that. We work very hard to make all our guest feel welcome. Have a great day

10/10 Excellent

Jane

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de JM le 7 févr. 2024
Thank you for staying with us I'm happy to see you had a great time.

10/10 Excellent

Rah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Kevin T. Martin, General Manager le 27 déc. 2023
Der Rah,Thank you for staying with Best Western Plus Berkshire Hills Inn & Suites and for leaving us a nice rating. I hope you will consider staying with us again the next time your travels bring you back to the Berkshires.Warm Regards,

10/10 Excellent

Albert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Kevin T. Martin, General Manager le 27 déc. 2023
Dear Albert,Thank you for leaving us such a nice rating on your recent review of your stay at Best Western Plus Berkshire Hills Inn & Suites. We look forward to having you stay with us i the future.Best Wishes,

8/10 Bien

E Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Leave the TV clicker in the breakfast area.
The staff is very friendly and remembered me because I’ve been there several times. They go out of their way to be helpful and remember frequent guests. The only thing they might have to do differently is leave the television quicker in the breakfast area available for patrons to use to change channels. Apparently somebody who works there thinks that MSNBC (MSLSD ) is the kind of propaganda guests should have to stomach while they’re having breakfast. That employee, whoever she or he is, hid the clicker! It’s almost enough to make me vomit when I have to listen to those excuses for journalists lie the way they do. I certainly don’t want to listen to them at breakfast. Everybody has their own preferences about news and which of the multiple points of view expressed by the news organizations they want to watch or listen to. I suppose you could say the same thing when it happens the other way as it did when I was staying at a Marriott property recently in Tennessee. All the monitors were tuned to FOX NEWS, which of course I don’t have a problem with, but then again, they don’t like it. They can complain the Marriott just like I’m complaining about it here. Those breakfast facilities are in a much larger venue and you don’t have to watch the screenings if you don’t want to because they’re not right in your face. It’s pretty much impossible small motel not watch or listen to this, especially when the monitor is mounted up near the ceiling.
Séjour de 1 nuit en décembre 2023
Réponse de Kevin T. Martin, General Manager le 27 déc. 2023
Dear Mr. Scholz,Thank you for returning to Best Western Plus Berkshire Hills Inn & Suites. For the very reason you described, we instruct the staff to leave the TV's on weather or sports. However, if a guest requests, we will change the channel per the request.I hope you will consider returning and let us know if the channel is not showing a program you wish to watch.Sincerely,

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Kevin T. Martin, General Manager le 25 déc. 2023
Dear Debra,Thank you for staying with us this past week. I apologize you had issues with your heat when you checked in. Please feel free to contact me at the hotel if there were other issues we need to work on for a more pleasant experience for our guests.Sincerely,

6/10 Satisfaisant

Stephen

Les points forts : Personnel et service et confort de la chambre
needs improvement
The refrigerator had a foul smell, like rotted milk. We could not put our food in it. And other guests were smoking marijuana on the floor we were on.YUCK and YUCK The beds were comfortable and the linens were good.
Séjour de 1 nuit en décembre 2023
Réponse de Kevin T. Martin, General Manager le 25 déc. 2023
Stephen,Thank you for staying with us and writing a review of your stay. It is nice to read you found our beds comfortable. I apologize for the smell of the refrigerator. I have addressed this with the housekeeping staff. While we cannot stop the behavior of other guests, when we are made aware of, the situation, we do address the situation immediately. I fully agree that there should be no smoking of any kind in this hotel. I am sorry this impacted your stay in a negative way.Sincerely,

2/10 Horrible

Theresa

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Kevin T. Martin, General Manager le 25 déc. 2023
Dear Theresa,We are sorry you were not satisfied with our hotel and did not stay with us. After viewing two rooms, it was obvious we could not find a room you would enjoy for a night's stay. That is why we allowed you to cancel your reservation without penalty.Sincerely,

10/10 Excellent

Lawrence

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this location goes above and beyond. The room was comfortable and clean. I would definitely return!
Séjour de 2 nuits en décembre 2023
Réponse de Anthony le 15 déc. 2023
Thank you Lawrence, it was great having you here with us. Hope you had a safe trip home, see you next time.

10/10 Excellent

Shawn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Anthony le 9 déc. 2023
Thank you Shawn it was great having you here with us at Best Western Berkshires Inn, Hope to see you again soon.

8/10 Bien

Debra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was well-maintained. Staff were friendly and helpful.
Séjour de 5 nuits en novembre 2023
Réponse de Kevin T. Martin, General Manager le 1 déc. 2023
Dear Debra,Thank you for staying with Best Western Plus Berkshire Hills. We appreciate your comments on our property and the staff. We hope you will consider staying with us again should your travels bring you back to the Berkshires.Warm Regards,

10/10 Excellent

Newton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really liked the room offered, great rest.
Séjour de 2 nuits en novembre 2023
Réponse de BWP le 2 déc. 2023
Dear Newton,Thank you so much for your business and taking some time to write such a generous review on your experience.We hope to have you join us again in the futureBest Regards:Sunjay DesaiGuest Services TeamBWP Berkshires

10/10 Excellent

Amy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All the staff was wonderful. Very helpful and friendly. The breakfast was very good and they had a good selection of food to choose from. Room and common areas were very clean. I'd definitely stay again.
Séjour de 2 nuits en novembre 2023
Réponse de BWP le 2 déc. 2023
Dear Amy,Thank you for being a recent guest with us and taking some time to write us such a generous review. Thank you for going into detail about your experience and letting us know how much you enjoyed breakfast, the cleanliness of your room and our staff service.Please join us again soon.Best Regards:Sunjay DesaiGuest Services TeamBWP Berkshires

4/10 Médiocre

Minerva

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Kevin T. Martin, General Manager le 1 déc. 2023
Dear Minerva,Thank you for taking the time to rate our hotel. So sorry you did not enjoy your stay. Please feel free to reach out to me to explain how we could have provided a better experience for you.Sincerely,

10/10 Excellent

Kathryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice!
Séjour de 1 nuit en novembre 2023
Réponse de Kevin T. Martin, General Manager le 1 déc. 2023
Dear Kathryn,Thank you for staying with Best Western Plus Berkshire Hills Inn & Suites. We appreciate you rating us a 5 out of 5!Best Wishes,

10/10 Excellent

Francie

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff is always so kind.
Séjour de 1 nuit en novembre 2023
Réponse de Sunjay Guest Services le 26 nov. 2023
Dear Francie,Thank you for your business and taking the time to write such a generous review. We are happy to hear that you found our staff always to be so kind and helpful to you!Please come up and join us again soon!Best Regards:Sunjay DesaiGuest Services Team

2/10 Horrible

Wai Ming Raymond

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Kevin T. Martin, General Manager le 18 nov. 2023
Dear Wai Ming,I am sorry to see that you did not enjoy your experience at our hotel. Should you wish to add any comments, please feel free to call me.Sincerely,

10/10 Excellent

E Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay in Pittsfield to see the Berks
The location is right near one of the Berkshire’s most famous historical attractions, Hancock, Shaker Village. It is about 2 miles outside of downtown Pittsfield, which makes it a more attractive location for people who don’t wanna deal with downtown traffic and yet it’s quite accessible to downtown attractions for people who are looking for that. The staff was very friendly and accommodating and they have coffee available for anyone who wants to use the machine in the lobby to make flavored coffee at any hour of the day or night it seems. Breakfast selection did have a meat item as well as potatoes, and a variety of yogurts And cereals as well as baked goods. There seem to be parking both in front and back of the property and the location was very quiet. The one thing that’s possible and structural is that the wall between the individual units might not have the latest sound dampening because I could hear someone’s story And that’s all the odd thing that I noted but not enough to take away from my overall rating. Excellent.
Séjour de 1 nuit en novembre 2023
Réponse de Kevin T. Martin, General Manager le 16 nov. 2023
Dear E. Richard,We are glad to read you enjoyed your stay at Best Western Plus Berkshire Hills Inn & Suites. Thank you for your positive comments regarding our staff and location.Warm Regards,

10/10 Excellent

M

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Kevin T. Martin, General Manager le 12 nov. 2023
Dear M,Thank you for staying at Best Western Plus Berkshire Hills and leaving us such a positive review. Hope you will stay with again should your travels bring you back to the Berkshires!Warm Regards,

10/10 Excellent

Donald

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice Place !
Séjour de 1 nuit en novembre 2023
Réponse de Kevin T. Martin, General Manager le 16 nov. 2023
Dear Donald,Thank you for staying at Best Western Plus Berkshire Hills Inn & Suites. We appreciate your "5 out of 5" rating!Best Wishes,

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and friendly hotel stay
Great stay at this hotel with my pup. Hotel was very clean, and there was ample room around the parking lot to walk my dog. Front desk and breakfast staff were very friendly and helpful. Breakfast had a small but good variety of foods which were more than ample before a long day of hiking. And there was 24 hour coffee & hot water service, as well as microwave and fridge, which are always appreciated when I'm on a multi-day trip. Comfortable bed as well.
Séjour de 1 nuit en octobre 2023
Réponse de Kevin T. Martin, General Manager le 7 nov. 2023
Dear Joanne,I am happy to read you and your pup had a great stay at Best Western Plus Berkshire Hills Inn & Suites. We appreciate your comments regarding our staff and 24 hour coffee. I hope you will consider us for a future trip should your travels bring you back to the Berkshires.Warm Regards,