Our overall experience was wonderful and I’ll share more after I get the bad part out of the way.
We’d been checked in for 1.5 days- enjoying all the good things about Mexico Beach. My daughter and I were startled to find a man just leaving our condo— he mentioned he was there to fix some things and asked what else needed done. Once he left I texted the property manager (because they DO NOT answer their phone), this was her exact response to my concern:
“ I apologize that you were startled by Brandon our maintenance guy but he was just doing his job. We don't normally notify our guests when there is a work order in place. Yes, I can assure you no one else from our office will come during your stay without your permission.”
What she’s communicating is that it is normal and appropriate for them to allow contractors in the condo while you’re there without giving you any notice or a heads up. To us, it felt intrusive and disconcerting. Also, the property managers don’t communicate through VRBO- so no one answered any of the questions we asked through vrbo’s messaging site. They don’t answer the phone or return messages. But they did respond to my text. Last few negatives- our 11 year old found weed under the bed and the construction noise pounding pilings in the ground started at 6am. Anyone staying in Mexico Beach right now needs to understand there will be a lot of construction going on- to us, we are just thankful to know it’s getting rebuilt after the hurricane.
That’s the bad part. The good parts were wonderful! The condo was clean, the view was EVERYTHING!!! The kitchen was well stocked with cooking tools etc., the tvs worked great. We truly love MB. We can tell the homeowners care love it and we thank them for opening it up to our family.
We would love to stay there again because of the view and it felt clean- but walking in on a contractor without notice and being told it’s not standard practice to alert a renter in advance felt quite disconcerting so we’ll know next time to insist they let us know. It would also be nice if the property manager would use the vrbo site to communicate so we don’t have to navigate two websites.