4/10 – Schlecht
Timothy
Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
1. Dez. 2025
Verbesserungswürdig: Zustand der Unterkunft
We have stayed here a few times. Beware when booking as the premiere suite has a wide range of meaning. The photo on Expedia will show the large room with full windows (which we booked and received in previous visits), but the one we received was on the 3rd floor with two small windows that are translucent and unable to see out with a loud fan directly in front of those windows that goes all night. Public service announcement: WHEN THEY SAY YOU ARE IN ROOM 327 ASK FOR ANOTHER ROOM. Regardless of what they label the room, just run away.
Other general information on the hotel, the front desk staff is friendly and helpful. The quality of the rooms are poor in general. Worn down finishes and plumbing fixtures.
Aditional reason for a low review is the response from the manager. I made our concern known before check out and they said to call back when a manager is available as they would be able to help. Upon calling and hoping to resolve with them direct instead of leaving this review, the manager had no interest in resolving or understanding, offered no solutions or suggestions to help with the scenario, and then just hung up on me mid sentence. It's very strange to have that be the outcome to a repeat customer trying to find a solution through a polite and earnest conversation...
The response from the hotel to this review may claim some excuse to cover their mistake. Believe who you will, just trying to warn others before they run into the same trap.
Timothy
Aufenthalt von 1 Nacht im November 2025
