2/10 – Ungenügend
Hannah E.
18. Juli 2025
Gut: Sauberkeit
The place itself was wonderful. Great location and lots of space. The reason I give a low rating is because upon our arrival the oven door was completely shattered and there was glass everywhere. I immediately contacted the host and the communication was lacking. I tried to explain that I could not send photos or video evidence because VRBO doesn't allow you to share whats app or email addresses via the chat. After explaining this multiple times I was eventually ignored. A few days after we left, Guest Ready tried to pin the broken oven on us- assuming we would pay for it when it was to no fault of ours. The communication between the people at this company is clearly lacking. After being ignored by guest ready I had to send another email explaining the situation. It wasn't until a week later that they "decided" we did not cause the damage. Very frustrating overall and not handled professionally. We will be avoiding this property management company in the future.
Hannah E.
Aufenthalt von 3 Nächten im Juli 2025