2/10 – Ungenügend
Svitlana
15. Okt. 2025
Verbesserungswürdig: Sauberkeit und Ausstattung
It was my first time experiencing service like this.
First of all, if you have “all inclusive,” be prepared to ask for drinks during meals. We waited, but no one came to our table — we were simply ignored.
Second, the food was exactly the same every single day. After 9 days, we were just dreaming of normal food at home.
Third, the cleaning service. We hung the “Do Not Disturb” sign, but they ignored it and came in to clean every day anyway. This is unpleasant and feels like a violation of personal space.
Another big issue is the attitude of some staff. A young waiter, after learning we were staying with an all-inclusive package, simply stopped noticing us — it felt like we were treated as second-class guests.
The way they treat guests who speak Spanish is very different from how they treat those who speak English.
Of course, there are exceptions — one bartender, a waiter, and a chef were truly amazing: friendly, attentive, always smiling. But the rest either ignored us or looked unhappy to be there. This really spoiled the overall impression of the hotel and the vacation we had been waiting for all year.
A particularly unpleasant moment was on my birthday. The day before, another guest was congratulated with a cake and candles, but on my birthday the hotel did absolutely nothing. It may seem small, but it left a bad feeling.
Overall, “all inclusive” at this hotel does not mean comfort — it means constant asking and repetitive food. And judging by other reviews, we’re no
Svitlana
Aufenthalt von 8 Nächten im Oktober 2025