-floors in the unit were not clean, I swept a full dustpan of someone else's hair off the floor shortly after arriving-dishwasher was not working which wasn't made clear to us/there was no obvious signage, and after saving up dishes for a couple of for a full load it wouldn't work and it took a while for the company to explain why, so we had to unload the dishwasher and do them by hand (would have been a lot easier to just do them after each meal instead of saving them up)-we were provided 3 bottles of unlabeled cleaning products which made them useless until we could get some clarification, at which point we realized we had not been provided laundry detergent as required for the machine and had to arrange to get that-were were not initially provided with the swipe card required that is to access certain parts of the facility (beach gate, game room, gym), and had to fight somewhat with the facility to get one brought up for that we could actually make use of things as advertised