4/10 – Schlecht
Deomattie
Mit der Familie gereist
30. Dez. 2025
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This property is not ready for guests. The access road was narrow, pothole-filled, requiring constant maneuvering around oncoming vehicles.
Upon 6pm arrival, our room wasn’t ready. Once accessed, we found a broken window shade and key cards that repeatedly malfunctioned, requiring multiple front desk trips throughout our stay.
The dining situation was unacceptable. The first night, severe understaffing left guests waving hands and walking up to servers trying to get food. When it arrived, it was unseasoned or overcooked. The second night, the regular menu was unavailable, only a $35 Chinese buffet. Each subsequent night, despite daytime assurances, we encountered limited menus or mandatory buffets. Most guests resorted to ordering hamburgers, chicken tenders, or plain spaghetti. Resort guests shouldn’t be reduced to children’s menu items.
Beach facilities were inadequate, no shade or umbrellas, low towel supplies, and staff prohibiting us from using towels for shade. The market didn’t even stock sunscreen.
We endured constant construction noise (drilling and banging) until 7pm daily, making daytime relaxation impossible and delaying restaurant opening.
To be clear: individual staff members were genuinely kind, doing their best under impossible circumstances. These failures result from chronic understaffing and under-resourcing by management. This property needs to pause reservations until they can deliver basic hospitality.
Deomattie
Aufenthalt von 4 Nächten im Dezember 2025
