Vacances de Richmond

Bel environnement et central . Seul bémol : Literie un peu affaissée. Sinon personnel gentil et serviable

L’entretien du sol mal fait, et les draps non secoués. Le personnel bien, la chambre était agréable.

Chambre impeccable avec bcp de bonnes intentions : thé café chocolat biscuits eau à volonté produits salle de bain Personnel agréable à l’écoute Excellente situation de l’hôtel proche des monuments principaux Je recommande absolument et j’y retournerai

The room was ok but the hotel is not close to being a 5 star as advertized for the Level side The service at reception on the Mélia side was terrible. I had called to make sure we could get a room earlier ( around noon) for my dad so be could rest after a long flight. 70 £ later they had found a room that was available early after having Said that the hotel was fully booked, any promise was depending on availability bla-bla-bla. Long story they tried upselling a suite for a week knowing how tired my dad was . We did not bulge but were still charger an early Check in charge …