Suite, 1 King-Bett, Nichtraucher, Whirlpool

Bewertungen von Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
1133 N 7th St, Rochelle, IL

Bewertungen

7.8

Gut

115 von insgesamt 307 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
97 von insgesamt 307 Gästebewertungen haben eine Bewertung von 8 - Gut" "
46 von insgesamt 307 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 307 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
22 von insgesamt 307 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.0/10

Sauberkeit

8.6/10

Personal & Service

7.6/10

Ausstattung

7.4/10

Zustand der Unterkunft

7.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Timothy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Xavier, Front Office Supervisor am 21. Mai 2024
We appreciate the great feedback you left for us regarding your stay, and we're glad you enjoyed yourself! If you ever find yourself in the area and need a place to rest, please stop by again.

8/10 – Gut

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel for a spur of the moment. Nice price. Great breakfast. Friendly staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Xavier, Front Office Supervisor am 13. Mai 2024
We're glad you enjoyed your stay with us! Please come back anytime you find yourself in the area and need a place to sleep!

2/10 – Ungenügend

Larry

Verbesserungswürdig: Sauberkeit
House keeping never did clean up the room.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Xavier, Front Office Supervisor am 13. Mai 2024
We do apologize for housekeeping not visiting your room during your time here. We'll try to see where this room was missed and see if we can fix that for future reservations. Thank you for taking the time to give us your review.

4/10 – Schlecht

David

Mit Haustieren gereist, Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Allows pets which is a plus. Otherwise old and run down. Ac didn't work properly so not a good night's rest at all.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Xavier, Front Office Supervisor am 5. Mai 2024
Thank you for taking the time to leave us feedback. We do apologize for the A/C not working properly. We'll see if maintenance can give them a once over, make sure they're all up to standards. If you find yourself in the area again, please consider giving us another chance to make your stay a memorable one!

10/10 – Hervorragend

Marlene, Indianapolis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Thanks
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 3. Mai 2024
Dear Marlene,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 – Hervorragend

Marlene, Indianapolis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Folks on staff are all very accommodating.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 25. Apr. 2024
Dear Marlene,Thank you for your kind words. We're delighted to hear that you found our staff to be very accommodating during your stay. Providing excellent service and ensuring our guests feel welcomed and comfortable is a top priority for us. Your kind words will be shared with our team, and we appreciate your recognition of their efforts. We look forward to welcoming you back for another enjoyable experience in the future.Sincerely, Hotel Manager

8/10 – Gut

MARCOLA

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Its a nice hotel in a convient easy to access location.
Aufenthalt von 1 Nacht im April 2024
Antwort von Xavier, Front Office Supervisor am 18. Apr. 2024
Thank you for taking the time to give us your opinion. We're glad you enjoyed yourself! Please come again anytime you are in the area!

10/10 – Hervorragend

Megan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is an older property, but it was clean and felt safe. The staff was terrific, friendly and considerate. Affordable and convenient after the eclipse. Breakfast was better than expected. Would recommend.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 11. Apr. 2024
Dear Megan,Thank you very much for your stay. We're delighted to hear that you had a positive experience during your stay with us! Ensuring cleanliness, safety, and excellent service are top priorities for us, and we're glad we could meet your expectations in these areas. It's great to know that you found our staff friendly and considerate, and we appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 – Gut

Thomas

Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 15. Apr. 2024
Dear Thomas,Thank you for your stay. We are so glad you had a great time at our hotel. We feel proud when we get such a good rating which motivates us to serve better. We aim to provide a consistently superior guest experience and certainly try our best to offer the most comfortable stay possible. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 – Okay

William

Verbesserungswürdig: Zustand der Unterkunft
Appeared to be a condominium converted to a hotel. The building was tired, stale, had old and antiquated bathroom fixtures, an inadequate elevator, subpar green space outside the hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 21. März 2024
Dear William,We apologize for any disappointment you experienced during your stay. We appreciate your feedback regarding the building's appearance, bathroom fixtures, elevator, and outdoor space. Your comments are important to us, and we will take them into consideration as we strive to improve our accommodations and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Sincerely, Hotel Manager

10/10 – Hervorragend

Marlene, Indianapolis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 5. März 2024
Dear Marlene,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 – Hervorragend

James

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 22. Feb. 2024
Dear James,Thank you for staying with us and giving us a 10 out of 10 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 – Hervorragend

Kelley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful hotel near I-39. Worth a stop.
We were very happy with our stay here. Very quiet. The room was very large with the ability for our teen son to have his own space. There was ample area for us to walk our dogs (2 pit bulls) outside and the breakfast area was well stocked and kept very clean. The hotel is very close to The Butterfly Restaurant and the T-Bird Lanes bowling alley. We had a great time at both places before turning in for the night.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 29. Jan. 2024
Dear Kelley,Thank you very much for your stay. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager

10/10 – Hervorragend

SHU YING

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 23. Jan. 2024
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 – Hervorragend

Gwendolyn

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 22. Jan. 2024
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 – Okay

Stephanie

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room was definitely dirty, but minimal cleaning had been done, so it wasn’t completely filthy. The bed was horribly uncomfortable and there were dark blood stains on the mattress cover which were visible through the sheet. There were other mystery stains & substances around the room. The shower was either dirty or stained black on the floor and the tub was cracked. The shower pressure was so high that the tub would fill with water while I showered if I didn’t turn it down. There is cable tv, which was ok but no options for streaming, which is outdated. Towels seemed clean. The sliding glass door to the patio was halfway locked & I couldn’t figure out how to get it open, but it jarred enough that I was concerned that it wasn’t fully locked either. The breakfast was delicious (waffles & biscuits/gravy) but the eggs were rubber. The sausage was okay. Milk was kept cold. Snacks & supplies for sale by the front desk were running low. I would most likely choose a different hotel if I visited next time. It did the job, but wasn’t worthy of a vacation stay.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Manager am 17. Jan. 2024
Dear Stephanie,Thank you for taking the time to share your experience with our hotel. We will be sure to further look into your concerns and address any findings immediately. We strive every day to provide our guests with a superior guest experience. We apologize if we fell short of that goal. I will be sure to look into and correct any issues to ensure we provide a better guest experience.Sincerely, Hotel Manager

10/10 – Hervorragend

Marlene, Indianapolis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff remembers who we are
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Manager. am 9. Jan. 2024
Dear Marlene,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 – Hervorragend

Will

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Hotel Manager am 24. Jan. 2024
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 – Okay

Pauline

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We stayed here because it was snowing and had to find a place to stay quickly.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager. am 30. Dez. 2023
Dear Pauline,We appreciate you choosing our hotel during a snowy situation and for taking the time to share your experience. We hope you found comfort and convenience during your stay, and we look forward to hosting you again under more favorable circumstances in the future.Sincerely, Hotel Manager

6/10 – Okay

jessica

Mit einer Gruppe gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
i was out into the wrong room. when i called the front desk i was told those rooms are reserved. i booked a specific room online and did not get what i should have.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 28. Dez. 2023
Dear Jessica,We are truly sorry for the inconvenience you experienced with your room assignment. That's not the experience we aim to provide. Your feedback is valuable, and it's important for us to ensure that the room you booked is the one you receive. We'll investigate this issue further to prevent such instances in the future. Request your understanding and continued patronage.Sincerely, Hotel Manager

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 26. Dez. 2023
Dear Michael,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 – Hervorragend

Marlene, Indianapolis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We like that it appears the property is being renovated. Also, Wanda, who prepares the breakfast also remembers us & takes care of us!
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Manager am 11. Dez. 2023
Dear Marlene,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

2/10 – Ungenügend

Jennifer

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
Rude staff
Aufenthalt von 1 Nacht im November 2023
Antwort von Xavier, Front Desk Supervisor am 13. Nov. 2023
Thank you for taking the time to give us your feedback. We apologize for the experience you had at our hotel. We value the respect our staff gives to guests on top of everything else, and we are very disappointed to hear of this. The employee will be disciplined, and we apologize for any inconvenience this may have caused you.

10/10 – Hervorragend

Terry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place to stay
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Xavier, Front Desk Supervisor am 31. Okt. 2023
Thank you so much for the great review! We're glad you enjoyed your stay. Please come back anytime you are in the area.

6/10 – Okay

Susan

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Xavier, Front Desk Supervisor am 13. Nov. 2023
Thank you for taking the time to leave us a review. We appreciate your input, and we the staff hope to have the chance to make your next visit an exceptional one!

6/10 – Okay

Mary

Mit der Familie gereist
Didn’t like that the property was pet friendly. It kind of had a smelly odor. It was a little noisy and breakfast wasn’t what we expected. So it only an average place to stay. But in the future we wouldn’t stay there again.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Manager am 17. Okt. 2023
Dear Mary, Thanks for the stay and feedback. My apologies for all the inconvenience. Your reviews are important to us. Sincerely, Hotel Manager

2/10 – Ungenügend

Jacob

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Unfortunately, we decided to elect for a refund. So, please provide that. We went to a different hotel because we didn’t feel safe. The property was dirty. Blood spots near our sink, sticky floor, holes in wall, ruined doors that were just painted over. Also, the hotel didn’t have our reservation on file.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Manager am 16. Okt. 2023
Dear Jacob, At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

2/10 – Ungenügend

Steve

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The shower was horrible as I was taking a shower, stood in the water up to my ankles. The Internet service was horrible.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Xavier, Front Desk Supervisor am 13. Okt. 2023
We sincerely appreciate you taking the time to share with us your experience at our hotel. We apologize for the grievances you had while staying at our hotel. We pride ourselves in making sure our hotel meets the expectations and standards of our guests, so to hear they were not met to your satisfaction is disappointing to hear We will have maintenance take a look at our tubs and make sure the drains are working properly. We will also contact our internet providers to see if we can in any way boost our Wi-Fi signal for proper guest use. If you ever find yourself in the area again, please allow us the chance to make it up to you and exceed your expectations with another visit.

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Uncomfortable
Shower didn’t drain had to stand in ankle high water to shower.. walls were paper thin uncomfortable beds outdated tvs..
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Xavier, Front Desk Supervisor am 13. Okt. 2023
We sincerely appreciate your review, and the time you took to write it. We apologize for the experience you had while staying at our hotel. We pride ourselves in making sure our hotel meets the expectations and standards of our guests, so to hear you were not comfortable with your visit is very disappointing to hear. We will have maintenance take a look at our tubs and make sure the drains are working properly. We will also see about possibly updating our television sets. If you ever find yourself in the area again, please allow us the chance to exceed your expectations with your next visit.

2/10 – Ungenügend

Pamela

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room was incredibly musty. The carpeting was dirty. The floor of the shower was black.
Aufenthalt von 1 Nacht im September 2023
Antwort von Hotel Manager. am 2. Okt. 2023
Dear Pamela,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way.Sincerely,Hotel Manager

10/10 – Hervorragend

Amanda

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Very easy check in. Staff friendly. Room was clean!
Aufenthalt von 1 Nacht im September 2023
Antwort von Hotel Manager. am 2. Okt. 2023
Dear Amanda,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 – Hervorragend

Devon

Great and friendly staff
Aufenthalt von 1 Nacht im September 2023
Antwort von Xavier, Front Desk Supervisor am 25. Sept. 2023
Thank you so much for taking the time to give us your opinion. We're so glad to hear you enjoyed your stay! Please come back anytime you're in the area and need a place to sleep.

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Little getaway.
We Love staying here. Great location, friendly staff, great rooms, comfortable bed.
Aufenthalt von 1 Nacht im September 2023
Antwort von Xavier, Front Desk Supervisor am 25. Sept. 2023
We appreciate you for taking the time to give us your opinion on your stay, and so glad to hear you enjoyed it so much! Please visit us again if you ever find yourself in the area.

8/10 – Gut

John

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Nice probably above average hotel, clean, convenient, staff was friendly, professional, really no complaints or concerns. Would stay there again. Good variety in hot breakfast.
Aufenthalt von 1 Nacht im September 2023
Antwort von Hotel Manager am 23. Sept. 2023
Dear John,We're delighted to hear that you had a pleasant experience during your stay at our hotel. It's great to know that you found our hotel to be clean, convenient, and that the staff was friendly and professional. We're also pleased that you enjoyed the variety in our hot breakfast. Your positive feedback is much appreciated, and we look forward to welcoming you back for another stay in the future. If you ever have any suggestions or additional comments, please feel free to share them with us.Sincerely,Hotel Manager

10/10 – Hervorragend

Yelena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great breakfast in the morning and great staff.
Aufenthalt von 2 Nächten im September 2023
Antwort von Hotel Manager am 10. Sept. 2023
Dear Guest,We're delighted to hear that you enjoyed our great breakfast and experienced excellent service from our staff during your stay. Your feedback is appreciated, and we look forward to serving you again on your next visit.Sincerely,Hotel Manager

8/10 – Gut

Patrick

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good and bad, but more good.
Room was very small but was clean and comfortable. Had a newer mattress and probably the softest towels I've ever used in any hotel. The tub could have used a little more attention or may have been missed entirely. There was a used soap left in the dish and the bottom of the tub was dangerously slippery (we did not complain to the desk because it wasn't noticed until morning). Breakfast was satisfactory but could use more seating in the dining area. It was ok for an overnight stop and we would stay again if we were passing through.
Aufenthalt von 1 Nacht im September 2023
Antwort von Hotel Manager am 4. Sept. 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the cleanliness and comfort of our rooms. Your feedback about the tub and breakfast area is valuable to us, and we will address these issues to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back on your next visit to our area. If there is anything specific you would like to see improved, please don't hesitate to let us know.Sincerely,Hotel Manager

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Hotel Manager. am 22. Aug. 2023
Dear David,Thank you for your kind review. I’m glad we could provide great service and amenities during your stay. We are proud of our hotel and strive to meet the needs of all guests. We look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 – Gut

Bill

Aufenthalt von 1 Nacht im August 2023
Antwort von Xavier, Front Desk Supervisor am 23. Aug. 2023
Thank you for taking the time to give us your input and thank you for staying with us! If you are ever in the area, please consider staying with us again.

10/10 – Hervorragend

Jason

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Front Desk Supervisor am 12. Aug. 2023
Thank you for staying with us, and we're glad to hear you enjoyed your experience. Please come again anytime!

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 3 Nächten im August 2023
Antwort von Front Dest Supervisor am 10. Aug. 2023
Thank you for staying with us, and we do appreciate you taking the time to give us feedback. If anything brings you to the area again, we hope you consider us so we can give you stay that meets your standards and exceeds your expectations.

8/10 – Gut

Guillermo

Aufenthalt von 3 Nächten im Juli 2023
Antwort von Xavier, Front Desk Supervisor am 21. Aug. 2023
Thank you for taking the time to give us your rating! If you are ever in the area, please consider staying with us again!

8/10 – Gut

Robert

Aufenthalt von 2 Nächten im Juli 2023
Antwort von Hotel Manager am 20. Aug. 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 – Ungenügend

Darzell

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Rude people and racist too strict
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Moe GM am 27. Juli 2023
THANKS FOR YOUR FEEDBACK WE WILL SHARE IT WITH THE TEAM & WE WILL BE IN TOUCH TO FIND OUT MORE ABOUT HOW YOU FEEL.I DO APOLOGIZE THE WAY YOU FEEL, THANKYOU

8/10 – Gut

Pedro

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Hotel do not have channel in Spanish in the TV.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Moe GM am 27. Juli 2023
THANKS FOR YOUR FEEDBACK WE APOLOGIZE FOR THAT WE DID NOT COME TO YOUR EXPECTATIONS & WE WILL WORK ON THIS ISSUE. WE WILL SHARE THIS WITH OUR TEAM & THANKS

8/10 – Gut

Michelle

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Birthday Day Party trip
Hotel was clean. Bathroom needs updated in the room. Plus no exhaust fan in the bathroom. But it was clean.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Hotel Manager am 7. Juli 2023
Dear Michelle,Thank you for choosing our hotel for your birthday party trip. We're glad to hear that you found the hotel to be clean. We appreciate your feedback regarding the bathroom and the need for updates, as well as the absence of an exhaust fan. We'll take note of these points and share them with our team for future improvements. We value your input and hope you had a memorable birthday celebration overall. If there's anything else we can assist you with, please let us know.Sincerely, Hotel Manager

8/10 – Gut

Benjamin

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was friendly and helpful, the room was clean quite and comfortable, the bed was the most comfortable hotel bed I've ever slept in, the only complaint I have is that the TV is a little out of date and didn't have many channels, but other than that I'd definitely stay there again
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hotel Manager am 30. Juni 2023
Dear Benjamin,Thanks for the stay and the compliments for the staff and cleanliness. At the same time I have taken note of the inconveniences caused due to the TV. These will be addressed on priority. You can have a pleasant stay for sure next time.Please do visit.Sincerely,Hotel Manager

6/10 – Okay

Mike

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hotel Manager am 18. Juli 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

8/10 – Gut

Jo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The front desk staff was awesome, very nice and helpful.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hotel Manager am 30. Juni 2023
Dear Jo,Thank you for your kind words.We're delighted to read that you enjoyed the stay. We truly work hard to ensure our guests have an enjoyable time with us .Our staff will be especially thrilled to hear your kind words. We appreciate your patronage and hope to welcome you back on your next trip here.Warm Regards,Hotel Manager.

10/10 – Hervorragend

Tim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice place to stay
Had a good stay we had pups we were on ground floor with an outside exit (very nice for walking pups). Also breakfast was very good and staff was friendly.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Moe GM am 1. Juni 2023
Thankyou for your feedback we will share it with our team & hopefully you will give us another chance to serve you again. thanks

6/10 – Okay

Rebeca

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
When I arrived they gave me a room that was already given to someone else. Not sure how that happened but it wasn’t a good experience.
Aufenthalt von 1 Nacht im April 2023
Antwort von Moe GM am 2. Mai 2023
Thankyou for your feedback, We do apologize for the mix up, we take these issues seriously and we will be getting in touch to find out more. I hope you will give us another chance to make it better. Hope to see you in near future.