Les animaux domestiques sont-ils admis dans l'hébergement ?

Oui, cet hôtel accepte les chiens et les chats (max. 2). Vous devrez vous acquitter de frais à hauteur de 25.00 USD par animal et par nuit. Les animaux d'assistance sont exemptés de frais.

À combien s'élèvent les frais de parking à l'hébergement Extended Stay America Suites Rochester Henrietta ?

Cet hébergement dispose d'un parking sans voiturier gratuit.

Quelle est l'heure d'arrivée à l'hébergement Extended Stay America Suites Rochester Henrietta ?

Heure de début de l'enregistrement : 15 h 00 ; heure de fin de l'enregistrement : minuit. Aucun enregistrement ne sera effectué en dehors des heures d'arrivée habituelles.

Où se situe l'hébergement ?

Envie d'un séjour plaisir riche en découvertes ? Cet hôtel qui profite d'une belle situation près de l'aéroport se trouve à moins de 5 km des sites suivants : Monroe Community College (université), Palais des expositions et Centre commercial Marketplace. Parc du mémorial des vétérans et Tim Hortons Iceplex se trouvent également à moins de 5 km de distance.

Extended Stay America Suites Rochester Henrietta Avis, Prix & Photos 2025

6/10 Satisfaisant

Fernand, Sherbrooke, QC Canada

4 août 2018

Les points forts : Personnel et service

We had a suite. Stove, fridge and counter are pretty old but it was comfortable. Only continental breakfast without chairs or tables. We had to eat muffins standing by the coffee pot.

Séjour de 1 nuit en juillet 2018

8/10 Bien

Catherine

26 juin 2017

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Séjour de 2 nuits en juin 2017

6/10 Satisfaisant

Julie

Voyage en couple

27 juil. 2025

Les points forts : Personnel et service

Les points faibles : Propreté et équipements

Staff was courteous Noise level of other guests at unacceptable Hours was frustrating

Séjour de 1 nuit en juillet 2025

2/10 Horrible

Gail

Voyage en couple

27 juil. 2025

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

People were outside being loud. Not sure but they could have had drugs. The place was dirty, and run down. The room wasn't too bad, but the tub was dripping all night. The bed was not comfortable, it felt like an old mattress.

Séjour de 1 nuit en juillet 2025

8/10 Bien

Damariliz, Tallahassee

Voyage en famille

26 juil. 2025

Les points forts : Personnel et service

Les points faibles : Infrastructures et conditions de l’hébergement

I loved the proximity to the stores and restaurants. The room could use a renovation. The bathroom ceiling had evidence of previous mold. The countertop in the kitchenette looked like it could use some caulking. I will say that the room next to us was getting remodeled and it was looking really nice.

Séjour de 4 nuits en juillet 2025

6/10 Satisfaisant

Gina

Voyage en couple

20 juil. 2025

Les points forts : Propreté et personnel et service

Les points faibles : Services et équipements et infrastructures et conditions de l’hébergement

Dishes needed to be requested frim front desk. Shampoo needed to be requested which seemed very strange. They we're all out of shampoo when we inquired and the guy at the desk just said oh I guess we need to order more. It's pretty bad when a hotel doesn't even have shampoo for the guests. The water in the tub ran continually.

Séjour de 3 nuits en juillet 2025

10/10 Excellent

KAUNG

Voyage d’affaires

14 juil. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Great stay from start to finish! Check-in was easy, and the staff were super helpful—gave me the rundown on breakfast and pointed out some local spots in the neighborhood. Tons of parking, including a few spots in front and on the sides, but the real gem is the huge lot in the back. If you park back there, chances are you’ll have a clear view of your car from your room—very convenient and secure! The room was spacious and peaceful—perfect for prepping for my major exam. I actually ended up booking an extra night just to unwind afterward. The kitchenette came in handy, and the sofas and chairs were super comfy. Everything was clean, the water pressure was great, and the bathroom (including the tub!) was well-maintained. Highly recommend for both work and relaxation!

Séjour de 3 nuits en avril 2025

8/10 Bien

Andrew

14 juil. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Healthy food at breakfast is good and inexpensive to offer; Fruit, nuts, water.

Séjour de 1 nuit en juillet 2025

2/10 Horrible

Phuong

Voyage en famille avec de jeunes enfants

11 juil. 2025

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

The staffs were very helpful and nice. That was the only positive thing about this property. The rest are all negative: 1. Inaccurate advertisement: The ad indicated that it offered rollover/sofa bed. I was told that it was not true when I requested the extra rollover bed. 2. No basic amenities: there was no hair dryer which should be the minimum that should offered. 3. There was marijuana smell in across the hallway. At least the room did not have marijuana Overall, this was not a pleasant stay for me and made me question if the 10/10 reviews are even real.

Séjour de 1 nuit en juillet 2025

2/10 Horrible

Barbara

30 juin 2025

Les points forts : Personnel et service

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

There was a very shifty crowd there. Everything smelled really bad. After check in the room was open when we went to open the room. The carpet had visible dirt on it. There was mold growing in the fridge. The microwave was running and the only way to shut it off was to open the door. We left within 10 minutes

Séjour de 3 nuits en juin 2025

6/10 Satisfaisant

Rica

Voyage en groupe, Voyage d’affaires

30 juin 2025

We only stayed for overnight sleep. The beddings and towels are clean. Telephone is not working and dusty. We did not use any of the kitchen stuff but generally good. Front desk is helpful. Thank you for a clean room.

Séjour de 1 nuit en juin 2025

2/10 Horrible

hania

Voyage d’affaires, Voyage en couple

29 juin 2025

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

The room door was not locking correctly. Safety concerns

Séjour de 1 nuit en juin 2025

2/10 Horrible

Ahmed

Voyage en famille

22 juin 2025

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Rooms are old, terrible condition. Smells like smoke and musty. Bathroom ceiling has mold. We stayed for only one night and had to check out. Manager has yet to contact me to confirm the refund.

Séjour de 3 nuits en juin 2025

4/10 Médiocre

Catherine

Voyage en famille, Voyage avec des animaux de compagnie

15 juin 2025

Les points faibles : Services et équipements et infrastructures et conditions de l’hébergement

4am, there is a party in the parking lot. Looks like fun, but i just want to sleep. Called front desk, no help. I understand people are living in this hotel.. but there must be some rules!?

Séjour de 1 nuit en juin 2025

2/10 Horrible

Matthew

5 juin 2025

Les points forts : Personnel et service

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

The door we had didn’t lock it could be pushed open from the outside so unable to leave things in room during day. Stains on sink and tub, fridge covered in rust. Left after first night

Séjour de 2 nuits en mai 2025

10/10 Excellent

Teddy

25 mai 2025

Séjour de 2 nuits en mai 2025

6/10 Satisfaisant

Otto

25 mai 2025

Les points forts : Infrastructures et conditions de l’hébergement

Pricing, great location to the interstate. Breakfast is a grab and go, simple needs

Séjour de 1 nuit en mai 2025

6/10 Satisfaisant

Philip

24 mai 2025

Les points faibles : Propreté et équipements

It was ok

Séjour de 1 nuit en mai 2025

2/10 Horrible

Masahiro

Voyage en famille

18 mai 2025

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

Broken window, no dryer no zero amenity thin wall

Séjour de 2 nuits en mai 2025

2/10 Horrible

Genevieve

17 mai 2025

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

I checked in 5/10/25 at 1500. My original booking is 5/20/25-5/14/25. I called Extended Stay to modify my stay and I was told to speak to front desk. Extended Stay Henrietta NY are not staff with management past 1500. I was told to come to front seat the next day before 1500. On 5/11/25, I spoke to front desk and told them I wanted to leave early 5/12/25. Front desk reported to me that I can leave but will not get any money. I said to her I spoke to Expedia and they instructed me to inform front desk. On 5/12/25, I checked out at 10:30am. Front desk told me that they do not give receipt. I asked for a printed copy. I called the Corporate Extended Stay and they reported to me that Extended Stay Henrietta NY reported me as still inside their property- that I didn’t leave. I told Corporate office that I left- there’s camera in the property, and those camera receivers me handing the key card and speaking to frontdesk. if the camera works, there should be a timestamp of when I left. This property refuse to refund my money, refuse to modify my stay, refuse to give me my receipt and lied about my stay.

Séjour de 4 nuits en mai 2025

2/10 Horrible

ED

16 mai 2025

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement

It just felt old, dirty and unsafe, due to the other guests and type of beat up cars parked there. For what I paid for the room, I could have stayed at the Hilton up the street. Free breakfast was a "to go bag" with a granola bar only! The other hotels offer eggs, milk, yogurt, bread, oranges, oatmeal, coffee.

Séjour de 1 nuit en mai 2025

2/10 Horrible

ED

16 mai 2025

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

We booked PREPAID a week prior to check in. Yet, upon checking in late (REMEMBER IT WAS PREPAID) they said they only had 1 room. Room 333 right across from the elevator. We entered the room and ALL THE CABINETS AND MICROWAVE DOORS WERE OPEN! The cabinet bases were chewed up, like it was vandalized! I called the desk and they said this means the room was cleaned but not inspected by mgmt! I asked for another room and they said they were actually OVERBOOKED BY NEGATIVE ONE ROOM! The next morning 7am LOUD CONSTRUCTION BEGAN IN THE ROOM NEXT TO THIS ROOM! THEY WERE INSTALLING NEW FLOORING! THEY SHOULD NEVER RENT OUT ROOM 333 KNOWING LOUD CONSTRUCTION WOULD HAPPEN! I called the desk asking for a room change for the second night and they said no. No manager was available. I will be requesting a full refund for my stay.

Séjour de 2 nuits en mai 2025

4/10 Médiocre

Noraida, Philadelphia

12 mai 2025

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement

Great location, clean but outdated hotel.

Séjour de 1 nuit en mai 2025

2/10 Horrible

Voyageur vérifié

Voyage en famille

11 mai 2025

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre

Worst hotel I’ve stayed at in years

I went to Rochester to help my kid move out of her apartment for the summer. I picked this hotel because I wanted access to a kitchen. I also picked this hotel because it was said to offer breakfast. Not only was the room completely devoid of plates, cups, pots, toaster, coffee maker, etc but the items that were available were in very poor condition. The fridge and the microwave were all rusty inside and out. Even the remote control was held up by tape. The outlets in the bathroom were out, so we had to dry our hair in the so-called kitchen. The beds were so bad that I had trouble sleeping the whole time we were there. And the breakfast was nothing but a small coffee cart that had 1 container for hot water, 1 for coffee, a few packets of oatmeal, and a few cereal bars. The whole thing fit on a 1-yard long counter. I don’t recommend it to anyone. Not worth the price at all.

Séjour de 3 nuits en mai 2025

6/10 Satisfaisant

Sarah

Voyage en famille

4 mai 2025

Les points forts : Personnel et service

Les points faibles : Infrastructures et conditions de l’hébergement

Not awful, but not great

A few issues- key card didn't work in one of the outside doors, 2 lamps in the room didn't work, toilet seat was barely screwed on to the toilet. Bed was clean and relatively comfortable and the heat/ac worked well. Good for a quick overnight.

Séjour de 1 nuit en mai 2025

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Extended Stay America Suites Rochester Henrietta

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