Dear Peter,Our prime location is certainly a guest favorite. We hope you had an amazing time exploring the area. Thank you for highlighting the wonderful breakfast experience you had as well. However, we want to make sure that each sector of your stay is phenomenal and you can be certain that your feedback will help us achieve this. If you are ever back in the area, we would love to welcome you again.

Dear Deborah,Thank you for sharing your experience. It's good to hear you had a good stay overall. We hope to welcome you back for an even better time.

Dear Louise,Thank you for joining us recently! It's wonderful to know you had the chance to relax in the hot tub and take in our spectacular sunset views. We look forward to welcoming you back to Woodcliff Hotel and Spa for another restful getaway!

Dear Odin,Thank you for your feedback. We're glad you enjoyed our beautiful property, location, and amenities. However, we apologize for the inconvenience you experienced during check-in and appreciate your patience while we resolved the issue. We have addressed your feedback with our team, as it is a valuable tool that enables us to improve our services. We look forward to welcoming you back for another stay, with a smoother check-in experience.

Dear Jane,Thank you for sharing your experience at Woodcliff Hotel and Spa. Your safety and satisfaction are our top priority, and we look forward to welcoming you back for another comfortable visit in the future.

Dear Mohammad,Thank you for being our guest at Woodcliff Hotel and Spa. We're delighted you had such a wonderful visit, and we look forward to seeing you again soon.

We apologize for any confusion with your accommodations. When booking through a third-party site, rooms are not guaranteed. We encourage anyone looking to stay with us to reach out to the property offline so that we can ensure you get the best rate and a guaranteed room, but no matter how our guests book, we aim to ensure all of this information is readily available. Thank you.

Dear Anthony,Thank you for your feedback. We are sorry to hear about the issues with our cleanliness, as well as the interactions with our front desk team. Rest assured, we will address these concerns to ensure a better experience for future guests. We hope you will give us another opportunity to provide you with the quality stay you deserve.

Dear Christy,Thank you for choosing Woodcliff Hotel and Spa. Our team is delighted you enjoyed our beautiful property and clean, comfortable accommodations. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

Dear Judy,We're so happy to know that you had a nice stay overall, and we trust that everything was in order for your visit. Thank you for the perfect rating, and we hope to see you again soon.

Dear Bruce,Thank you for your review and for giving us a perfect rating! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. It was a pleasure having you here, and we hope you return soon!

Dear Thomasena,Thank you for your perfect rating! We're so glad the beauty of our property left an impression on you. We hope to see you again soon at Woodcliff Hotel and Spa for another refreshing getaway.

Dear Lori,We're proud to include you among our returning guests, and we're glad you always enjoy your visits. Please come see us again soon at Woodcliff Hotel and Spa!

Dear Isabella,We're deeply sorry to hear about the ant issue you encountered during your stay. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience this may have caused. We're glad to hear that our front desk staff handled the situation well and promptly provided a refund. We take pest control very seriously and will address this issue with our current program. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.

Dear Carleton,We were thrilled to welcome you to Woodcliff Hotel and Spa. It's wonderful to hear you had a positive experience and that you had the opportunity to enjoy the updates to our Spa. Thank you for sharing your kind words, and we hope to have the pleasure of your company again soon.

Dear Christian,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about the condition of the room. Renovations are in process, and we'll keep your comments in mind. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive visit.

Dear Paula,We're delighted you enjoyed our excellent service and trust you had the comfortable, welcoming experience we are known for. Please return to Woodcliff Hotel and Spa soon for another fantastic time.

Dear Ashanti,It was a pleasure to have you as our guest at Horizons Bar and Lounge, and we are delighted you enjoyed your dining experience. We look forward to welcoming you back the next time you are traveling back this way.

Dear Jennifer, Thank you for choosing Woodcliff Hotel and Spa for your recent stay. We're delighted to hear that our team consistently impresses and that our weekend bands add to the enjoyment of your visits. We also appreciate your feedback regarding our property and rooms; rest assured, we are always looking for ways to enhance our guest experience. Your loyalty is greatly valued, and we look forward to welcoming you back again.

Dear Joseph,We're delighted you enjoyed your stay at Woodcliff Hotel and Spa, and we look forward to your next visit.

Dear Kevin, Thank you so much for choosing Woodcliff Hotel and Spa. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our fresh take on hospitality. We hope you'll consider joining us again on your next trip to the area; it was a genuine pleasure hosting you.

Dear Lidiia,The views of Rochester are unbeatable, and we are delighted that you could enjoy them from the comfort of your room. Thank you for choosing to stay with us. It would be an honor and a pleasure to host you again at Woodcliff Hotel and Spa. You can count on us for a top-notch experience.

Dear Ashley, Thank you for making us your home-away-from-home! We're thrilled to hear you enjoyed our suites and the breathtaking views from our restaurant. Our mixologists take great pride in crafting memorable cocktails for all of our guests. We look forward to hosting you again soon.

Dear Sara,Thank you for choosing Woodcliff Hotel and Spa and for sharing your lovely five-star review. We are delighted our wonderful spa and delicious dishes were just what you needed for a great getaway. It would be a pleasure to welcome you back, so please revisit us for an experience that is nothing short of exceptional.

Dear Gail,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team and impeccable accommodations helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

Dear Lilianna,We apologize for any issue you had with your reservation and third-party add-ons. While our team does its best to accommodate guest requests, please know that this is subject to availability. If you have questions about what benefits were applied to your reservation, we encourage you to reach out to the third-party site you used for your reservation as they would be best equipped to assist you. We are pleased you chose to celebrate with us, and we appreciate you reaching out. Safe travels, and we hope to improve upon your perceptions during a future stay.

Dear Keiara,Thank you for being our guest and sharing your feedback. Please know that we pride ourselves on our top-notch accommodations and wonderful service, so we apologize that you had a couple of concerns during your stay. That said, we are delighted that you enjoyed the beauty of our hotel and your stay overall. We look forward to welcoming you back and impressing you further.

Dear Tara,Thank you for your stay with us as well as for taking the time to give us feedback on your experience. While we are happy you enjoyed our hotel overall, we are sorry for the unfortunate and out-of-the-ordinary issues with the hot water. We work hard every day to ensure that each guest has the best possible experience and are sorry this was not the case with your stay. We are looking into the situation you mentioned to ensure we do better going forward. It's our hope we have another opportunity to impress you in the future.

Dear David,Thank you for your five-star review! We are excited you had a great experience at Woodcliff Hotel and Spa, and we look forward to seeing you again.

Dear Denise,Thank you for choosing Woodcliff Hotel and Spa. It's wonderful to hear you enjoyed the spaciousness and comfort of your room. Our team takes great pride in providing exceptional stays, and your satisfaction is our top priority. We look forward to the opportunity to welcome you back for another comfortable and memorable visit.

Dear Grace,Exceptional is a word we love to hear! Thank you so much for your kind words about our lovely accommodations and for highlighting our efficient team. It was a pleasure having you here, and we wish you safe travels.

Dear Robert, Thank you for leaving us a five-star rating. We are thrilled that you appreciated our team members and will be sure to share your praise with them. Your loyalty is the greatest compliment. Thank you for visiting us time after time. We are glad that we can serve you throughout the years, and we look forward to the next visits.

Dear Elsa,We were honored to have had you stay with us at Woodcliff Hotel and Spa. Thanks for highlighting our relaxing spa and friendly team. Whenever you are in Fairport next time, please visit us again!

Dear Owen,Now, that's a review we love to see! Thank you for choosing Woodcliff Hotel and Spa and sharing your kind comment. Our team works hard to ensure we exceed our guest's expectations, so they will be delighted to know we hit the mark. We look forward to welcoming you back whenever you're looking for another memorable getaway.

Dear Vincent,Our Woodcliff Hotel and Spa team is delighted you enjoyed your experience and got the most out of our wonderful amenities. Thank you for sharing your positive stay, and please return soon for another fantastic time.

Dear Tracey,Thank you! It was a delight to have you as our guest at Woodcliff Hotel and Spa and we are thrilled you had such a lovely visit. Your kind words about our wonderful team and delicious food are truly appreciated and will be shared with the team. We look forward to welcoming you back again soon.

Thank you! There's no greater compliment than knowing we are your favorite place! We look forward to welcoming you back to Woodcliff Hotel and Spa for many more years to come.

Dear Philip,It was such a pleasure to welcome you to Woodcliff Hotel and Spa! Thank you so much for your kind words about our lovely hotel and idyllic setting. We appreciate your perfect rating, and we hope to welcome you back soon.