Hôtel près de Rock Valley College, Rockford, Rockford

« My room was not ready and I had to wait for over an hour while they cleaned it however, the floor was wet from being mopped, our socks and feet were black from walking around in the room after it was supposedly clean. The check in on the computer screen was difficult to understand the person who was checking us in. He was not very professional when he asked me for my social media profile which I did not share. The female who was an actual person that came up to the desk was unpleasant and...

« Everything was was amazing! »

« Kiosk to check in with a very rude customer representative. Foul smell throughout hotel. No freezer in mini fridge was told I could get one for a extra fee. Hairs in the towels. »

« Poor breakfast options. We had to go elsewhere and pay for a better breakfast. I would not have minded paying more for a good breakfast at the hotel. One day they forgot to clean our room, they say because we had a no disturb sign at the door, bit this was not true. »

« Hôtel à rénover dans zone commerciale en déclin. Proche de la rivière mais aucun accès. Aucune terrasse. Impossible d'ouvrir les fenêtres dans les chambres pour aérer. Chambres humides. Piscine petite, trouble et peu accueillante. Petit déjeuner très mauvais. A éviter »

« The breakfast was not up to par with price of the room. The room was not cleaned every day. For the asking price per night the room should be cleaned everyday. Very disappointing! »

« They are in process of renovation but that didn't affect our stay. Comfy clean breakfast was very good. Lots of options. It is more than a 2 min walk to the Hard Rock. .6 miles. Actually more like 15 but very doable. All in all a great place. »

« Bon choix chambre spacieuse et accueillante »

« Our room was huge and the beds were very comfortable! »

« La reception »

« It was late evening when I arrived, and I was exhausted, so it was my own fault that I did not check the room thoroughly before I brought all of my belongings in (which should not be necessary, but it is these days). But I discovered a partially used soap and opened shampoos in the bathroom, and there was were numerous hairs on my pillowcase. The room had NOT been thoroughly cleaned! To her credit, the hotel clerk did offer me another room, but because it was so late and I was so tired and had...

« Quite literally the worst hotel I have ever stayed in. Mold, clogged toilets, lights that didn’t work, and worst of all, the door didn’t lock. »

« Nice property. »

« This hotel charges for parking and we got an additional charge for a "restaurant room charge" that was not indicated on the booking information. So the cost of the room listed on Expedia ended up being less than what we paid. I was not happy about the additional charges. »

« Poor customer service ALL AROUND! 4 different staff members could not resolve either of the issues I had!! »