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Avis sur The Cosmopolitan Motel and Serviced Apartments

3.5 out of 5
The Cosmopolitan Motel and Serviced Apartments
11 Albert Street, Rockhampton, QLD

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 171 avis sur 685." "
Note des voyageurs de 8 (Bien), d’après 255 avis sur 685." "
Note des voyageurs de 6 (Satisfaisant), d’après 131 avis sur 685." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 685." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 685." "

7,8/10

Propreté

8,2/10

Personnel et service

6,8/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Celine, Colomiers

Voyage en couple
Les points forts : Propreté et personnel et service
Climatisation trop bruillante, trop froide, ventilation trop puissante...(impossible à régler)
Séjour de 1 nuit en mars 2024
Réponse de Tristan le 19 mars 2024
Dear CelineThank you so much for taking the time to write a review.I was very happy to read that you enjoyed stay and will certainly let the staff know that they hit the mark there.We take feedback very seriously as it is extremely important to us. We discuss any issues the guest have with our staff so that we can ensure it will not happen for any future stays.I hope to welcome you back in the near future.Sincerely,Cosmopolitan Motel

4/10 Médiocre

Annie-Claude

Les points forts : Propreté et confort de la chambre
A éviter !
Très mal situé dans un carrefour et extrêmement bruyant. Le restaurant ne fait pas partie du motel. Nous ne l'avons pas testé.
Séjour de 1 nuit en juillet 2018
Réponse de Management le 20 août 2018
Thank you for your feedback, we have different room categories and pricing that can be booked that are off the highway

4/10 Médiocre

dasy

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Motel de base
loin de tout, brouillant, clos, chambre en face de la laverie, à ne pas faire en famille

2/10 Horrible

Gregory

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The shower leaked. Water everywhere and had to request extra towels to mop up the floor. Room is serviced once a week although we were booked for 3 days. Had to request the service of the room We left the property a day early due to the shower leaking and forfeited the 3rd day’s accommodation. Believe this property is below standard and should be rated 1 star. Would NOT recommend this property for any length of stay.
Séjour de 3 nuits en mai 2024

8/10 Bien

Shane

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Roslyn, Emerald

Les points forts : Propreté et personnel et service
The motel was very tired and worn, in need of a make-over. The motel is on the corner of a very busy road, and the traffic was noisy all night. The airconditioner was a box wall one, and very loud. I did find the fan in the corner for some air flow - I couldn't leave the window open due to the noise of the highway. Check in was fine - I arrived after hours and my key was in a lockbox. I left very early, so did not see any staff the whole time I was there. There was limited information in the motel about guest facilities or procedures.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Montiner

Voyage en couple
Les points forts : Personnel et service
The location is accessible and the staff is nice and friendly. the room is located in level 3 and it has the view of the bridge and the city. it is good for young people but for seniors stairs is a bit hard to go up/down the building.
Séjour de 6 nuits en février 2024
Réponse de Tristan le 1 mars 2024
Dear Montiner,Thank you so much for taking the time to write a review.I was very happy to read that you enjoyed the views and the friendly staff and will certainly let the staff know that they hit the mark there.We take feedback very seriously as it is extremely important to us. We discuss any issues guests have with our staff so that we can ensure it will not happen for any future stays.I hope to welcome you back in the near future so that you can experience the beautiful views our motel and town has to offer, that you loved. It would be our pleasure to see you again. Thank you.Sincerely,Cosmopolitan Motel

2/10 Horrible

Donna

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely disgusting!!!! The room was completely filthy dirt and hair in all the corners of the bathroom, a shoe print and hair in the shower and the toilet paper had the tear line from the previous user. There was large areas of the walls that had been damaged, the carpet had white marks on it. I felt completely unsafe and returned my room key and checked out 20 minutes after arrival. The lady at the desk was arrogant and it is falsely advertised there is no bar and no breakfast no close cafes. This is the worst I have ever been to.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Cynthia

I thought there may have been cutlery, plates, or dishes. Aircon was good. Bed was comfortable, good pillows, clean linen.
Séjour de 1 nuit en février 2024
Réponse de Tristan le 13 févr. 2024
Dear Cynthia I am so thrilled that you had a great stay with us and took the time to share your feedback.We truly appreciate it. We hope that you will return to The Cosmopolitan Motel when you are back in town.Cutlery is available at the Motel Reception and we are sorry you didn't see the signs up. But with this feedback we will look into having the cutlery in the rooms for better guest satisfaction We look forward to hosting you again.Sincerely,Tristan

6/10 Satisfaisant

Billie

Voyage en famille avec de jeunes enfants
This property was convenient to the highway. Wifi was not very good
Séjour de 1 nuit en décembre 2023

8/10 Bien

om

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not bad
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Wayne

Les points forts : Propreté
Les points faibles : Confort de la chambre
Not too good. Left before midnight. Box air conditioner so noisy even head phones could not drown out the noise. Bottom bed sheet was short..
Séjour de 2 nuits en janvier 2024

8/10 Bien

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Zina

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Extremely noisy, no numbered parking, air conditioner was so noisy you literally couldn’t sleep. People yelling and fighting in the motel car park. Zero water pressure when a shower is all you want after travelling for over 7 hours. No phone reception at all inside the rooms so all calls & texts had to be made outside with the mosquitos and undesirable’s lurking around. Beds were clean but the place is so old & run down and the location sounds, looks & feels so unsafe!!
Séjour de 1 nuit en janvier 2024

8/10 Bien

Jireh

Séjour de 1 nuit en janvier 2024

2/10 Horrible

Justin

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The whole apartment was not what's advertised. Split level with some creepy stairs my 3-year-old couldn't climb, lights didn't work in an already very dark apartment. Not a comfortable feel while in the place for the children. They were referring to a creepy door under the staircase, just really bad vibes and when expressed we were uncomfortable and moving to another hotel, we weren't granted our refund. Very disappointing but as a mum and 3 children I wouldn't recommend.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Billie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Séjour de 1 nuit en décembre 2023

8/10 Bien

byron

Séjour de 1 nuit en janvier 2024

10/10 Excellent

SHARON

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great when travelling.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed the location to were I was working and the friendliest of staff
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Helen

Les points forts : Propreté et équipements
Convenient location
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Sue and Roy

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Air-con was so noisy we couldn't turn it on. Pool was green and BBQ disgusting. The only thing I liked about this place was the soft pillows and towels.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Chez, MARANGAROO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are so friendly and hard working they made out stay very comfortable
Séjour de 6 nuits en décembre 2023

6/10 Satisfaisant

Johnde

Only average for me
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

SHARON

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
There were no teaspoons,milk tv didnt work.bed was good and shower was good.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Hugh

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Clayton

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Value for money
Séjour de 1 nuit en décembre 2023

8/10 Bien

Deborah

Séjour de 3 nuits en décembre 2023

2/10 Horrible

Lisa

Séjour de 1 nuit en décembre 2023

10/10 Excellent

sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy stay.
We were happy as it was close to everything and quite comfortable for a one night stay. Would stay there again for sure.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Lisa

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Ramond

Voyage en couple
Les points forts : Propreté et personnel et service
You really need to up date your photos, the room was nothing like what we saw on your app. Would not have stayed there otherwise.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Tenancy Skills

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Upon my arrival it looked dirty, and appeared to be used for emergency housing as there was obviously some semi permanent occupants, broken down cars in the alley adjacent, old dirty mattresses in the courtyard of one of the units, lots of people out the front smoking. I decided to get a hotel elsewhere.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The customer service that I received above and beyond.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Catherine A

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We stayed for 2 nights in a Family Room adjacent the highway. Due to the proximity to traffic lights (& stopping traffic), the traffic noise was quite bad even with the window closed. Seemed to be little soundproofing. The wall mounted AC unit was also very loud when on the cooling function, and at times made loud scraping/turning noises continuously. I suspect it was in need of a service. When I reported this to management, I was basically told "the sound of the AC is better than listening to the traffic noise" and "it's a wall-mounted AC unit, and so it's going to be noisy". I feel like my bad experience was basically downplayed and dismissed and my comment about servicing the AC unit (for the next person's comfort) didn't seem to be taken on board. The room was relatively cheap, and I am thankful for that, but given my experience I am not very keen to stay there again.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Richard

Les points forts : Propreté et personnel et service
I stayed in a standard room, which was on the side opposite to the highway so i was not effected by the traffic noise. It was cheap so good value. I didn't have any issues with room cleanliness, it seemed fine in that regard. One recommended improvement is to have the wifi details accessible in the room as that is normal practice, i didn't even think of it at check in and then was only mainly back at the motel outside of standard hours so was reluctant to hassle somebody just to get the password when i thought of it. My only real issue mainly related to security of the vehicle parking and noise from people outside their rooms. After i left and was driving north, i found two things with my car (a trayback ute) that indicated that somebody had been touching the exterior - albeit with no actual damage, just a few things that had been fiddled with. On my final night, i also heard some noise from people outside their rooms when trying to sleep. Wasnt a big deal but a bit of an annoyance.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Nalda

Voyage en famille
Les points forts : Personnel et service
Access was good
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Glen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff very friendly 👌 close to everything i needed and definitely will stay again
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Cate

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value for money, best breakfast, safe vehicle parking highly recommended.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Chiu Wan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

8/10 Bien

Lynette

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value for money.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Brendan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well located, well priced and completely adequate
Accommodation is well located adjacent to the CBD. Room was clean and the bathroom recently renovated. There was some degree of traffic noise from the adjacent Bruce highway which necessitated the window being closed and the air-con on to sleep.
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Robert

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Mattresses were old and uncomfortable. Room old and tired and room wasn’t really cleaned properly.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Vera

Voyage en groupe
Unit was noisy with the road traffic otherwise it was ok
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

M

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Dudley

Les points forts : Personnel et service
It was good traffic was loud but it was pretty good
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Christian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to find, park and quite central to everything. Good if you just need somewhere easy to check in and stay for the night. Nothing fancy, but that’s fine, room and beds are clean and comfortable enough. Staff are friendly and welcoming. Would stay again.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Peter

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Difficult to open door and lock. Screen door did not lock. Shutters were broken. A/C not working correctly. Ceiling fan not secure. Tiles broken in bathroom. Soap holder broken in shower. Worlds smallest tv in lounge. Furniture was all damaged. Dryer in bathroom. Bathroom tiles slippery. Washing machine in kitchen. No hot water!! Laundry sink in kitchen. The worst travelling and business accommodation that I have ever stayed in. And I have travelled for over 40 years. Your advertising is fraudulent and in no way represents the actually condition of the unit. Peter Lecompte
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Paul

Les points faibles : Infrastructures et conditions de l’hébergement
Good location at Queens Beach with 5 minute drive to Horsehoe Bay - obviously a 70s type motel relic - disapppointing there’s no microwave in the room (assumedly to make people eat at the attached hotel)
Séjour de 1 nuit en septembre 2023