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Avis sur Country Inn & Suites by Radisson, Bentonville South - Rogers, AR

2.5 out of 5
Country Inn & Suites by Radisson, Bentonville South - Rogers, AR
4304 W Walnut St, Rogers, AR

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 443 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 259 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 136 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 104 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 1001." "

8,0/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Tanya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The tornado took out our power, a few windows and a wall. The night manager made everyone feel safe and was just great.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Miguel

Voyage d’affaires
Les points forts : Propreté et équipements
Excellent for business!!!
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Cheryl

Voyage en famille
Les points forts : Personnel et service
Nice room
Séjour de 1 nuit en mai 2024

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a excellent 2 start hotel. Breakfast was good. The pool was relaxing. Quiet. Slept well. Warm cookies were served at night.
Séjour de 7 nuits en mai 2024
Réponse de Guest Services le 23 mai 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

6/10 Satisfaisant

Terry

Voyage en couple
Les points forts : Propreté et personnel et service
Toilet seat loose. Curtain needs fixed. Desk legs need tighting. Musty when air not running.
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 23 mai 2024
We sincerely apologize for the state of the room you experienced. We have addressed this directlywith the appropriate staff so we may continue to improve to meet our standards of service.

10/10 Excellent

Paul

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pet friendly, very cost, and clean - I'd highly recommend this hotel!!
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 23 mai 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

8/10 Bien

Marlene

Great staff and great room
Séjour de 3 nuits en mai 2024
Réponse de Country Inn & Suites le 20 mai 2024
Thank you for taking the time to share your positive feedback with us, Marlene! We're so happy know that our staff gave you a great experience.

10/10 Excellent

Eezette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me and my boyfriend stayed for one night. It was comfortable and clean. Lots of things to do in a walking distance.
Séjour de 1 nuit en mai 2024
Réponse de Country Inn & Suites le 20 mai 2024
We are so happy to hear that you both had a great stay, Eezette! Thank you for choosing us, we hope to have you again.

8/10 Bien

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didn’t like the fact that when I checked in the reservation was in my husbands name and they wouldn’t let me check in. Wanted his drivers license. Went to the car and brought it back in and was told he had to check in. Is that standard policy? I make all our travel arrangements and always check in and have never had a problem. Always took my id.
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 16 mai 2024
Thank you so much for choosing to stay with us! I apologize for any incovenience you experienced upon check in. It is standard policy, for our guests safety and security, to match the ID and guest checking in with the name on the reservation. We hope you enjoyed your stay!

8/10 Bien

Michael J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just off the main street and easy access to a side street. Nice and quiet compared to other hotels in that area. I’d stay there again!
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 17 mai 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Access to the main road to the left is a little challenging, but the rooms are very comfortable.
Séjour de 1 nuit en mai 2024
Réponse de Guest services le 15 mai 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

4/10 Médiocre

Neal

Voyage en couple
Only decaf coffee in the room, staff said she would bring to the room but it didn’t happen. Had to get completely dressed to go to lobby for coffee
Séjour de 1 nuit en mai 2024
Réponse de Country Inn & Suites le 14 mai 2024
We are happy to see that you had a great stay! Guests are always more than welcome to come to the front desk with any needs they may have! We keep the front desk area stocked with most things a guest could need. We hope to have you with us again sometime!

8/10 Bien

Walter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice value for the money
Séjour de 1 nuit en mai 2024
Réponse de Mandie le 14 mai 2024
We are elated to hear such high praise about your experience! We're happy everything was so convenient and comfortable, and we certainly hope to have you back again in the future.

8/10 Bien

kristin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 12 mai 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

2/10 Horrible

Alejandro, Rancho Cucamonga

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checked in and attempted to stay at this hotel. Upon entering the room, we saw what appeared to be bloodstains on the carpet. Dirty and dusty room.. food and crumbs all over the room along with hair in the restroom. Beyond disgusted with the condition of the room. Hotel was also under construction due to what front desk said was a water leak.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 9 mai 2024
Thank you for your feedback! We sincerely apologize for the condition of the room you stayed in. Weapologize for any inconveniences that may have caused. We appreciate the patience you gave us whilewe provided the best service possible at the time. We hope you will choose to stay with us again inthe future so we may have the opportunity to give you a more positive experience!

10/10 Excellent

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shower was a bit squeaky and didnt drain fast enough for the water flow, otherwise nice
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 3 mai 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

debbie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everyone was very friendly
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 3 mai 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

6/10 Satisfaisant

Jaime

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff was friendly ! The hotel was mostly clean but was pretty upset the hotel pool and hot tub were shut down and we found out when we got there. Online says the pool and hot tub inside are open.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 3 mai 2024
Thank you for your feedback. We're pleased to know that our staff took wonderful care of you. Wehave taken note of the issues you described and will make sure they are addressed.

10/10 Excellent

Veena

Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 16 mai 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

Tara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very nice, room was clean
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 3 mai 2024
Thank you for the generous rating! We're so glad you enjoyed our clean facility. We hope to havethe opportunity to serve you again in the future!

6/10 Satisfaisant

Charles

The TV in the living room area did not work and the inside window shade for the window was missing. Other than those two items the room was clean and comfortable.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 3 mai 2024
Thank you for your feedback! We sincerely apologize for the condition of the room you stayed in. Weapologize for any inconveniences may have caused. We appreciate the patience you gave us whilewe provided the best service possible at the time. We hope you will choose to stay with us again inthe future so we may have the opportunity to give you a more positive experience!

10/10 Excellent

Denise

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The lady on the desk was friendly and very helpful in suggesting local places to visit.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 18 avr. 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

2/10 Horrible

Keith

Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Marie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
This was just an ok stay. I would choose a different property next time. I had reserved our rooms months ahead of time through Expedia but upon check in were told they ran out of the room type we booked and were given a different one. They said this is because we booked through a third party. I book hotel rooms through Expedia at least a dozen times a year and I've never run into that problem. We also thought breakfast was lacking. It was very basic with no extras thrown in like toppings for oatmeal. The bread products weren't kept refilled so there was only plain white bread each morning even though we came day more than an hour before breakfast was over. The front desk staff was friendly though.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 18 avr. 2024
Thank you for your feedback! We sincerely apologize you didn't receive the room type requested. Weapologize for any inconveniences that may have caused. We hope you will choose to stay with us again in the future so we may have the opportunity to give you a more positive experience!

6/10 Satisfaisant

Marjorie

Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 3 mai 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

2/10 Horrible

Dillan

Les points faibles : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 3 mai 2024
Thank you for your feedback! We sincerely apologize for any issues you experienced. We hope you will choose to stay with us again in the future so we may have the opportunity to give you a more positive experience!

8/10 Bien

Jason

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hide a bed a little uncomfortable but we got upgraded to a suite so not a big complaint especially when it came to storing bikes and needing the extra space
Séjour de 6 nuits en mars 2024
Réponse de Guest Services le 7 avr. 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

Thomas Charles

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicw clean, comfortable place to stay while in Rogers, AR
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 7 avr. 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

4/10 Médiocre

Stacey

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Somewhat dirty. Disappointing. Not a favorite.
Séjour de 1 nuit en février 2024
Réponse de Christa le 5 avr. 2024
Thank you for taking the time to tell us you had a wonderful stay! We look forward to seeing you again

8/10 Bien

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carpet in room needs deep cleaning, but everything else was great. Staff was very friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Country Inn & Suites le 1 avr. 2024
Thank you for taking the time to provide your feedback, Cynthia! We will address the carpet issue you encountered. We're so happy to know that the rest of your stay exceeded your expectations!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Country Inn & Suites le 29 mars 2024
Thank you for taking the time to let us know you had a great stay, Michael! Travel safe, we hope to see you again sometime.

10/10 Excellent

Philip A.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A little awkward as it is located behind another hotel
Séjour de 1 nuit en mars 2024
Réponse de Country Inn and Suites le 27 mars 2024
We understand that our location can take some getting used to, but we're happy to see that you had a great stay!

8/10 Bien

Clinton, Arlington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient and close to many restaurants
Séjour de 2 nuits en mars 2024
Réponse de Country Inn & Suites le 7 mars 2024
We're so glad to know our convenient location made for a great stay, Clinton! Thank you for taking the time to let us know.

4/10 Médiocre

Hunter

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Booked a room of an app. App didnt say anything about the pool, hottub, fitness room, and elevators were out of order. Still had to pay full price for room.
Séjour de 1 nuit en février 2024
Réponse de Country Inn & Suites le 25 févr. 2024
We are sorry that you were unable to use the amenities at this time. You will see, however, if you read all of the alerts on the hotel through the app, that we have confirmed that currently the pool, hot tub, fitness center and elevator are under repair and that we are working to make these things presentable and safe for all of our guest. Thank you!

4/10 Médiocre

ralph

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
old and needs to update room.. rooms smell. bathrooms are old and moldy.
Séjour de 1 nuit en février 2024
Réponse de Country Inn & Suites le 25 févr. 2024
We are sorry for your poor experience. We hope that you visit again once we renovate. Thank you!

10/10 Excellent

Gregory

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff were very pleasant and professional. Everything was very clean and comfortable, and the hot breakfast was great.
Séjour de 2 nuits en février 2024
Réponse de Country Inn & Suites le 19 févr. 2024
We're so glad you enjoyed our complimentary full breakfast! Come see us again!

10/10 Excellent

Glenn

Séjour de 1 nuit en septembre 2023
Réponse de Country Inn & Suites le 19 févr. 2024
Thank you for the generous rating! We're so glad you enjoyed our clean facility. We hope to havethe opportunity to serve you again in the future!

8/10 Bien

Jenna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not bad for the price but could use a refresh. This room had stains on the curtains and carpet and smelled like it had been smoked in at some point. Shower/bath nozzle didn’t fully work. Things like that. But a fine stay.
Séjour de 3 nuits en février 2024
Réponse de Country Inn & Suites le 13 févr. 2024
Thank you for taking the time to bring these things to our attention, Jenna! We will make sure our team addresses them. We're pleased to hear that despite the inconveniences, you still enjoyed your time with us! We hope to have the future opportunity to provide you with a better experience.

4/10 Médiocre

Owen

Séjour de 2 nuits en février 2024
Réponse de Country Inn & Suites le 7 févr. 2024
We appreciate the time you took to give us your feedback. We apologize that your stay with us was not as positive as it could be. We hope to have the opportunity to provide a better stay in the future!

2/10 Horrible

Jonathan

Séjour de 2 nuits en février 2024
Réponse de Country Inn & Suites le 20 mars 2024
Thank you for taking the time to let us know about your stay. We hope to have the opportunity to provide you with an even better experience sometime!

10/10 Excellent

Valinda

Voyage en couple
Sorry that the pool and fitness center was closed, but things happen. Easy to see, difficult to drive to, missed the first turn in.
Séjour de 1 nuit en janvier 2024
Réponse de Country Inn & Suites le 1 févr. 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!

2/10 Horrible

Stephanie

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is old & unkept. Water pipes burst before we arrived so some things are understandable like floors 3 & 4 being repaired BUT the elevators were out of order along w/ pool & hot tub. The breakfast was terrible, undercooked eggs, no bagels or muffins to substitute. Door leading to the side parking lot in our hall was broke so anyone could walk in or out without using a key or being a guest. We bring our 2 fur babies every time & have NEVER been charged an extra $100, always staying in “pet friendly” hotels. We paid almost $400 for 2 nights in the crappiest hotel. Per night rate was equivalent to other hotels within a mile. I’ve stayed at 2 others in the vicinity which were great. The nightly rate is way out of line for the accommodations. We’ll never stay at a hotel owned by this company again…EVER!!!!
Séjour de 2 nuits en janvier 2024
Réponse de Country Inn & Suites le 29 janv. 2024
Thank you for your feedback. Wehave taken note of the issues you described and will make sure they are addressed. Guests arealways welcome and encouraged to reach out ahead of time to ask any questions regarding anypolicies, including pet fees.

10/10 Excellent

Sean

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good experience
Séjour de 1 nuit en janvier 2024
Réponse de Country Inn & Suites le 29 janv. 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

Susan

Voyage d’affaires
Les points forts : Équipements
Very clean and comfortable and front desk was very accommodating. Probably the most quiet hotel room I’ve ever had. My only criticism is the breakfast was very basic.
Séjour de 1 nuit en janvier 2024
Réponse de Country Inn & Suites le 29 janv. 2024
We are elated to hear such high praise about your experience! We're happy everything was soconvenient and comfortable, and we certainly hope to have you back again in the future.

10/10 Excellent

Liliana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Country Inn & Suites le 29 janv. 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Country Inn & Suites le 18 janv. 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Country Inn & Suites le 12 janv. 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!

6/10 Satisfaisant

Matthew

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Country Inn & Suites le 10 janv. 2024
Thank you for your feedback. Guests are always more than welcome to come to the front desk with any needs they may have! We hope to have you with us again sometime!

8/10 Bien

Kandace

Séjour de 3 nuits en décembre 2023
Réponse de Country Inn & Suites le 8 janv. 2024
Thank you for choosing to stay with us. we look forward to having you here again.

8/10 Bien

Joan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent property
Séjour de 1 nuit en janvier 2024
Réponse de Country Inn & Suites le 5 janv. 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!