Grazie Salvatore! E' stato un piacere avervi nostri ospiti

Dear Edna,a director has to be serious and I wouldn't say strict, but firm, because, like everywhere else, there are rules to be respected. Although you knew that check-in was at 2 p.m., you arrived at 8:30 a.m. with the 'pretense' of entering the rooms, we explained to you that since the facility was full, we could not offer you early check-in, but we did offer you free luggage storage, there were 10 of you with 25 pieces of luggage. You asked us about the toilets, and we made the toilets in the common areas available to you. We had to ask you to lower your voices because the other guests were sleeping, this is not because we are a convent, but because we respect everyone. You took quadruple rooms, and you wanted four keys, which was not possible. Some of you complained about the Wi-fi connection, and although it was explained to you that since ours is a public network without a password, the problem was on your devices, so much so that your friends had it working. But you kept asking the same thing every time you met someone from the team. Yes it is true, we put 2 rolls of toilet paper a day in your room, and, we never had any complaints, we explained to you that toilet paper in italy is not used instead of napkins like you did, but it was useless, so much so that in the end we provided you with 4 rolls a day, and that you appreciated it so much that you even took them with you on excursions. At breakfast, after you had finished, we allowed you to fill your bags, so much so that you saved on lunch, but you understand that sneaking out in the evening to fetch water, juice, soft drinks or plates or cutlery from the breakfast room is an attitude that I do not think is tolerated anywhere, and yet you were also told this with kindness. You invited your acquaintances to breakfast, but without wanting to pay, it is true we are a Guest Hose (we write it everywhere) but unfortunately we are not a non-profit organisation.

Dear Christy,thank you for all your appreciation of our facility and our staff. Indeed, the location is a bit out of the centre, but very close to the Vatican. We are equipping ourselves with small shuttles. I hope that next time we will be able to meet all your needs.

Grazie mille