2/10 – Ungenügend
Brian D.
25. März 2026
Verbesserungswürdig: Sauberkeit
Worst stay of our lives. We recently stayed two nights at a Hot Springs Getaways cabin, and unfortunately our experience was extremely disappointing.Upon arrival, the keyless entry system did not work, and we were unable to access the cabin for nearly two hours. After finally getting inside, we discovered there was no hot water. When maintenance arrived the next morning, we were told this was a known issue and that the hot water heater should have been fixed weeks prior.For the second night, we were instructed to use a different cabin to shower since ours could not be repaired. However, that cabin ran out of hot water after just one shower, leaving five members of our family without any way to bathe.We were also told we could leave instead of staying the second night, which is not a realistic solution after already planning and paying for the trip.While the company did offer a two-night voucher for a future stay, this was not an acceptable resolution given our experience, and we declined. That does not make up for the inconvenience and lack of basic accommodations. We requested a full refund and we were declined the refund.Overall, this situation showed a lack of preparation, communication, and accountability. We will not be booking with this company again. We cannot, in good faith, recommend them to others and we will be sharing our experience with family and friends. God Bless.
Brian D.
Aufenthalt von 2 Nächten im März 2026