4/10 – Schlecht
Renee E.
14. Aug. 2025
Gut: Sauberkeit
The host was initially accommodating in changing our dates due to the floods, but there were significant logistical issues that needed to be addressed. The cabin we rented was unavailable, and we were given a different one without any prior information about its appearance or amenities. This new cabin turned out to be just a studio, smaller than the cabin originally booked, smaller than a hotel room, and double the price. Additionally, we only found out upon arrival that there was no water due to the floods. While I understand this was beyond the host's control, a simple heads-up would have made a significant difference. After driving for three hours, we were left with an unacceptable option for a refund. Fortunately, my husband took the initiative to ask for assistance, and the host kindly allowed us to stay in the larger main house. Although our stay was manageable, I strongly encourage future guests to clarify the specifics of their cabin before arrival. The property itself was beautiful and well-maintained, but the lack of communication about the situation and the limited options provided were disappointing. Better transparency in these matters is essential for a positive guest experience.
Renee E.
Aufenthalt von 2 Nächten im August 2025
