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Avis sur St. Mellion Estate

4 out of 5
St. Mellion Estate
St Mellion, Nr. Plymouth, Saltash, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 335 avis sur 757." "
Note des voyageurs de 8 (Bien), d’après 281 avis sur 757." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 757." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 757." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 757." "

8,8/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Simon

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We loved the stay the staff where very kind although the room could of had a clean as bathroom was not the cleanest but the food 5 star
Séjour de 1 nuit en mai 2024
Réponse de A Jarrod - Guest Relations Manager le 11 mai 2024
Dear SimonThank you for your review. We are sorry that the bathroom did not meet the usual high standards and have increased the cleaning checks. Despite this we are delighted you enjoyed your stay and would love to welcome you back again soon.

4/10 Médiocre

Sue

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tired and starting to appear shabby, overpriced, Duty Manager and staff not interested. Rooms need refurbished.
Séjour de 2 nuits en avril 2024
Réponse de A Jarrod - Guest Relations Manager le 1 mai 2024
Dear SueWe are sorry your stay was not all it could have been.

8/10 Bien

Ajay

Voyage d’affaires
Les points faibles : Propreté
Lovely grounds (I don't play golf); decent room and food. Room wasn't particularly clean upon arrival, and car park is very far from reception, and has very few space
Séjour de 2 nuits en avril 2024
Réponse de A Jarrod - Guest Relations Manager le 22 avr. 2024
Dear AjayWe apologise for the issues with the room standards. We do have multiple car parks available, unfortunately thee spaces are available on a first come, first serve basis and they can get busy. But the main car park is only a short (30 second stroll) from reception.

8/10 Bien

Shaun

Les points forts : Propreté, personnel et service, équipements
Good location for family visit
Séjour de 1 nuit en avril 2024
Réponse de A Jarrod - Guest Relations Manager le 22 avr. 2024
Dear ShaunThank you for the score of your stay.

8/10 Bien

Shaun

Les points forts : Propreté, personnel et service, équipements
Convenient for my family visit. Rooms are looking a little tired.
Séjour de 8 nuits en avril 2024
Réponse de A Jarrod - Guest Relations Manager le 14 avr. 2024
Dear ShaunThank you for your score & review. We are currently undergoing a review of the rooms for upgrade and have been undertaking works to date in various areas of the business, such as leisure. We hope we can welcome you back again soon.

10/10 Excellent

Charlotte

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We always have a lovely stay and enjoy visiting. More food options in the restaurant would be great.
Séjour de 4 nuits en mars 2024
Réponse de regards A Jarrod le 10 avr. 2024
Dear CharlotteThank you for your score. We are always looking at new menu items updating the existing food offerings.

10/10 Excellent

susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property could do with a little update looking a bit tired in rooms
Séjour de 1 nuit en mars 2024
Réponse de A Jarrod - Guest Relations Manager le 1 avr. 2024
Dear SusanThank you for the 5* score. We hope we can welcome you back again soon.

10/10 Excellent

Jenny

Voyage en couple
Les points forts : Personnel et service et équipements
Great for a weekend break
Séjour de 3 nuits en mars 2024
Réponse de A Jarrod - Guest Relations Manager le 1 avr. 2024
Dear JennyThank you for the 5* score. We hope we can welcome you back again soon.

10/10 Excellent

Nylin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort is clean, staff are so friendly and helpful. This made our stay even more relaxing, would recommend to anyone and we will definitely be staying there again! Thank you to all at St Mellion International Resort
Séjour de 3 nuits en mars 2024
Réponse de regards A Jarrod le 21 mars 2024
Dear NylinThank you for the wonderful review. We hope to see you again soon.

8/10 Bien

Andrew

Les points forts : Équipements
Nothing in particular
Séjour de 1 nuit en février 2024
Réponse de A Jarrod - Guest Relations Manager le 24 févr. 2024
Dear Andrew Thank you for your score of your recent stay. We hope we can welcome you back again soon.Regards

6/10 Satisfaisant

ANDREW

Les points forts : Propreté et personnel et service
Rooms large clean and comfortable but dated and worn, badly in need of refurbishment. Floors creaky and noisy. TV old and not smart. I am sure if they were refurbished and updated they would be as good as they once were.
Séjour de 6 nuits en février 2024
Réponse de A Jarrod - Guest Relations Manager le 24 févr. 2024
Dear Andrew We are looking into refurbishments currently and take all guests suggestions on board. We hope we can welcome you back again soon.

10/10 Excellent

Jasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing would go again
Séjour de 1 nuit en février 2024
Réponse de A Jarrod - Guest Relations Manager le 22 févr. 2024
Dear JasmineThank you for the wonderful review. We would love to welcome you back again soon.

8/10 Bien

Charlott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for Valentine’s Day and the staff were incredibly helpful and polite. We were told after our stay that there should have been robes in our room however, we did not have them and we had a small issue with our evening meal which was resolved promptly and professionally. When it came to breakfast, there was loads to choose from including a cooked buffet, pancakes, cereal, etc. However, I recommend getting there before 9:30am as there was not a lot left. All in all, our stay at St Mellion was very good.
Séjour de 1 nuit en février 2024
Réponse de A Jarrod - Guest Relations Manager le 22 févr. 2024
Dear CharlotteThank you for your review.We are sorry that the robes were not present for your stay, we do hope this did not affect your stay too greatly and would love to welcome you back again soon.

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Never have we been disappointed at any of our many stays here.Friendly and efficient staff. Lovely location.excellent if you have an electric cac as six fast chargers.
Séjour de 1 nuit en février 2024
Réponse de A Jarrod - Guest Relations Manager le 22 févr. 2024
Dear IanThank you for your wonderful review.We hope to welcome you back again soon.

10/10 Excellent

Gordon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de A Jarrod - Guest Relations Manager le 22 févr. 2024
Dear GordonThank you for the wonderful score.

10/10 Excellent

Peter

Les points forts : Propreté et personnel et service
I liked everything about it
Séjour de 1 nuit en février 2024
Réponse de A Jarrod - Guest Relations Manager le 22 févr. 2024
Dear Peter Thank you for the wonderful score.

10/10 Excellent

Gary

Séjour de 1 nuit en février 2024
Réponse de A Jarrod - Guest Relations Manager le 21 mars 2024
Dear GaryThank you for the great score.

8/10 Bien

Cecil

Séjour de 2 nuits en janvier 2024
Réponse de A Jarrod - Guest Relations Manager le 21 mars 2024
Dear Cecil Thank you for our score.We hope you enjoyed your time with us.

2/10 Horrible

Guy

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de A Jarrod - Guest Relations Manager le 24 févr. 2024
Dear GaryWe would love to know how we could have improved your stay and made a better impression on you.

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de A Jarrod - Guest Relations Manager le 22 févr. 2024
Dear SarahThank you for the score of your stay.

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de A Jarrod - Guest Relations Manager le 22 févr. 2024
Dear GregThank you for the wonderful score of your stay.We hope to welcome you back again soon.

6/10 Satisfaisant

Alison

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Quite a mixed experience.
There was one great receptionist during our stay (evening lady). However some of the others ranged from nonchalant to rude. Surprisingly hotel receptionists "dont book guest taxis", were rude to my friends at check-in and not very helpful on various other matters. The luggage room smelt. Saturday breakfast service was lacking: cutlery, food, service. Yes we did get there 15min before end of service, as did a lot of other guests, but theyd run out of food a long time before this and werent proactive in helping all the guests get a decent breakfast during service time. Hotel room showers didnt maintain temperature and occasionally and randonly scolded you. We booked into the Sunday carvery and again, service was lacking. Lack of staff mostly; we had to wait over 30mins before we could get the carvery food even though we had booked, as the chef wasnt available. Seemed guests were an inconvenience. However, swimming pool/spa was very nixe and great showers. Carvery food was lovely once we got it. Beds were comfortable, although room would have benefitted from a fridge.
Séjour de 2 nuits en janvier 2024
Réponse de A Jarrod - Guest Relations Manager le 22 janv. 2024
Dear AlisonUnfortunately the situation with the taxis is beyond the hotels control. Being in a rural location it is a longer journey for taxi drivers and based on previous wasted journeys they have now instructed that they will only speak directly with the guest and in many cases require payment upfront. Staff cannot argue against this i am afraid. In terms of the luggage room, indeed there is a smell currently. It has in the last few days been refurbished and the smell of paint is yet to dissipate.

10/10 Excellent

Linda

Séjour de 2 nuits en janvier 2024
Réponse de A Jarrod - Guest Relations Manager le 22 févr. 2024
Dear LindaThank you for the wonderful score of your stay.We hope to welcome you back again soon.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de A Jarrod - Guest Relations Manager le 21 janv. 2024
Thank you for your scoring of your stay.

6/10 Satisfaisant

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
The room looked nice but had issues. One size fits all solid pillows which were too low for 1 and too high with 2. The shower never got hot and after maintenance came, we were told that it is health and safety (although the spa showers were a good temperature). All the floorboards were squeeky. One side light wouldn't point downwards (later fixed by maintenance) and the other turned off and on randomly.
Séjour de 2 nuits en décembre 2023
Réponse de A Jarrod - Guest Relations Manager le 5 janv. 2024
Dear AlexWe do offer pillow toppers to alter the feel/heights of the pillows for guests. I have requested maintenance to re-investigate the issues raised during your stay.

4/10 Médiocre

Kevin

Séjour de 1 nuit en décembre 2023
Réponse de A Jarrod - Guest Relations Manager le 31 déc. 2023
Dear KevinThank you for your score

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Cottage review
Our stay was okay, the cottage was nice good location, however I felt the service was really really poor. The receptionist was very rude and mentioned both cars couldn’t fit on the drive when there was plenty of space for up to 3 cars, also there was no other lodges booked around us which could have accommodated if needed. Even though we were there for 3 nights we didn’t get fresh towels daily only had 2 supplied for a 4 person cottage and no fresh sheets each day if you were in the hotel? Which seemed very odd!. When asking for additional things that should have been in the cottage they said they were short staff and I would have to get it myself … being a frequent visitor to Mellion I’m not sure I would stay again.
Séjour de 3 nuits en décembre 2023
Réponse de A Jarrod - Guest Relations Manager le 31 déc. 2023
Dear GuestThe property is advertised with parking for 1 vehicle as you never know what somebody is driving. Additionally we do not allow people to use the neighboring properties drives due to the fact that if guests arrive to find people taking their space it does not make for a good start. As for the towels. We do not replenish towels daily in any of the cottages. These are self catering and have facilities in them for washing items. We will replenish when requested but it is not included in the self catering as standard.

10/10 Excellent

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de A Jarrod - Guest Relations Manager le 31 déc. 2023
Dear KevinThank you for your score

6/10 Satisfaisant

Grete

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de A Jarrod - Guest Relations Manager le 31 déc. 2023
Dear GreteThank you for your score

10/10 Excellent

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice hotel. Friendly staff and decorated for xmas beautifully. Bit of a trek tinthe room and the lift wasnt working but really enjoyed the pool, sauna and the view was amazing. Would stay here again without hesitation.
Séjour de 1 nuit en novembre 2023
Réponse de A Jarrod - Guest Relations Manager le 2 déc. 2023
Dear Chris Thank you kindly for you review. The lift is under repair currently and we hope to have this resolved very soon. It is good to know you enjoyed the facilities and we would love to welcome you back again soon.

10/10 Excellent

Zoe, Sheffield

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023

8/10 Bien

Beverley

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was given a key initially that didn’t work. The room was a little “tired”. However the breakfast was excellent as was the setting.
Séjour de 3 nuits en novembre 2023
Réponse de A Jarrod - Guest Relations Manager le 2 déc. 2023
Dear BeverleyWe apologise for the issue with the room key, but we are delighted you enjoyed the surroundings and the breakfast offering.

2/10 Horrible

Elizabeth

Séjour de 1 nuit en octobre 2023

10/10 Excellent

s

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en octobre 2023
Réponse de A Jarrod - Guest Relations Manager le 22 oct. 2023
Thank you kindly for the score following your recent stay with us.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay all round
Fantastic stay. The room was clean, the food and bar atmosphere were very good. Everything on site would fall under high-level, would recommend anyone to stay.
Séjour de 1 nuit en octobre 2023
Réponse de A Jarrod - Guest Relations Manager le 9 oct. 2023
Dear GuestThank you for the glowing review. We are delighted you enjoyed your time with us and would love to welcome you back to the resort again soon.

8/10 Bien

Steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de A Jarrod - Guest Relations Manager le 9 oct. 2023
Thank you for the scoring of your stay. We hope we can welcome you back again soon.

10/10 Excellent

Ady

Séjour de 1 nuit en septembre 2023
Réponse de A Jarrod - Guest Relations Manager le 9 oct. 2023
Thank you for the fantastic score. We hope we can welcome you back again soon.

2/10 Horrible

vishal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement

6/10 Satisfaisant

C I

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de A Jarrod - Guest Relations Manager le 27 sept. 2023
Dear GuestThank you for your scoring.We would love to know how we could have improved your time with us here at St Mellion.

10/10 Excellent

James

Séjour de 1 nuit en septembre 2023
Réponse de A Jarrod - Guest Relations Manager le 17 sept. 2023
Dear JamesThank you for your fantastic score. We are delighted you enjoyed your time with us and hope to welcome you back again soon.

4/10 Médiocre

Rebecca louisa

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Really bad stay . Food was lovely in the restursnt and facilities are good however the rooms need updating floors squeak The doors bang and my last stay my neighbours played music to 3am and when on business trip being up at 6am for work this was not good
Séjour de 1 nuit en août 2023
Réponse de A Jarrod - Guest Relations Manager le 17 sept. 2023
Dear RebeccaWe are sorry your recent stay did not meet the standards we set. I have requested that the night teams perform additional walks to ensure all guests are maintaining a respectable noise level.

10/10 Excellent

Rebecca louisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de A Jarrod - Guest Relations Manager le 17 sept. 2023
Dear RebeccaThank you for your wonderful score. We are delighted you enjoyed your time with us and would love to see you back again soon.

10/10 Excellent

Gary

Séjour de 1 nuit en août 2023
Réponse de A Jarrod - Guest Relations Manager le 23 août 2023
Gary Thank you for you fantastic scoring of your stay.

6/10 Satisfaisant

David

Les points forts : Propreté et confort de la chambre
Long weekend away
Booked a few days away some time ago, with the intention to perhaps play the two courses. Arrived to find the greens hollow tined and sanded. This was mentioned on the website, but considering the condition, no discount was on offer. I am not paying £100 per round to play on sanded greens full of spike holes. Breakfast was OK, but nothing special. Bar prices about what you would expect from such an establishment. Not cheap. Overall it was OK, but not going back in a hurry.
That's not a bunker!
Séjour de 4 nuits en août 2023
Réponse de Regards A Jarrod - Guest Relations Manager le 19 août 2023
DavidThank you for your review. I am somewhat confused as to the 100 for the golf. Since the 15th August a resident rate for the Kernow course has been 35.00 and the resident rate for the Nicklaus course has been 65.00

8/10 Bien

Richard

Séjour de 1 nuit en août 2023
Réponse de Regards A Jarrod - Guest Relations Manager le 19 août 2023
Thank you for your rating. We hope you enjoyed your stay.

10/10 Excellent

Rhyanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for a friends civil partnership. Very helpful with bag storage.
Séjour de 1 nuit en août 2023
Réponse de A Jarrod - Guest Relations Manager le 14 août 2023
Dear RhyanneThank you for your review. We are glad you enjoyed the location and hope we can welcome you back again soon.

6/10 Satisfaisant

Ralph

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Poor customer experience....
Needed early check in but front desk was not accommodating at all. Worked all night long and ended up having to sleep in car until 3pm. They didn't try very hard to help me....an all around poor customer experience.
Séjour de 1 nuit en août 2023
Réponse de regards A Jarrod le 14 août 2023
RalphCheck in time for the hotel is 3pm, this is communicated on all welcome confirmations. Staff will always try to get guests in earlier when possible. As guests do not need to depart until 11am and giving how busy we were the night before your arrival it was not possible to get you in earlier than the staff did.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de A Jarrod - Guest Relations Manager le 14 août 2023
DavidThank you kindly for your review.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service
Only one night, but an excellent stay. Reception staff were exceptional, especially Tony. Rooms were very clean and tidy. Only downside were the chairs in the room, which were uncomfortable to use as desk chairs for the laptop.
Séjour de 1 nuit en août 2023
Réponse de A Jarrod - Guest Relations Manager le 8 août 2023
Dear John Thank you for reviewing your time with us. We are delighted you enjoyed your stay. I will pass your comments regarding the chairs to housekeeping to review going forward.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de A Jarrod - Guest Relations Manager le 8 août 2023
DavidThank you for your rating of your stay with us. We are delighted you enjoyed your time with as to mark us so highly.