Hi Sean, your feedback is important to us. Unfortunately, this heating and cooling is centrally controlled. Our team would've been happy to deliver a fan to help with air flow. You can always request things like this through our app, call, text, or email 24/7. We hope to host you again to show you a better experience.

Hi Libby, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Dylan, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi John, thanks for staying with us and providing a review. We do our best to inform our guests that there isn't an elevator at this property, but we apologize if anything was unclear. We appreciate you letting us know about the shower drain; we're having a plumber come out to resolve this. If you decide to stay with us again, we'd love to show you a more seamless experience.

Hi Elena, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Your feedback is appreciated, Poonam. We're sorry to hear your internet didn't work during your stay. This isn't the experience we want for any of our guests. Our team will review the space to ensure the internet and mattress are up to our standards. If you're willing to give us another chance, we'd love to make it up to you.

Hi Kiefer, we appreciate you sharing your experience and are so sorry you didn't enjoy your stay. If you're willing to share more details, please call or email us. We want to hear your feedback and learn what we could have done better.

It's great to hear you enjoyed your stay. We appreciate your suggestion for a fridge and can't wait to welcome you back here again soon, or to any of our 35+ cities.

Hello, thank you for your review. We're so glad you enjoyed the location of your Sonder and would recommend us to other travelers. We hope to host you again soon!

Thank you for your perfect review. We hope to welcome you back again.

Dear Natalie, thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. John C. Hotel Manager

Dear Guest, Thank you for the informative feedback. The concerns that you've detailed for us have been addressed and we will certainly make improvements based on your experience. I apologize for the service lapses throughout your stay, although uncharacteristic, when these things do occur, Sonder prides itself on follow through and recovery of any given guest's experience should it be necessary. Without a doubt, I personally, as well as my colleagues would be happy to have the chance to deliver to you what Sonder has become known for. Best, John C Hotel Manager

Dear Sally, Thank you for taking the time to share your super positive review! We're very glad that you had the chance to enjoy some of our offerings and look forward to welcoming you back. We will continue to work hard to make everything smooth like you you describe. Thank you again! John C. Hotel Manager

Dear Guest, Thank you for taking the time to review our little oasis in the middle of San Francisco. We appreciate your business and hope to welcome you back soon for another enjoyable stay. John C. Hotel Manager