Hôtel près de Santa's Village, East Dundee, East Dundee

« Hot tub was broken Pool area was pretty gross there was lots of hair in the pool and around the pool area. You would literally catch hair in your hands when swimming and step on it when going back to your seat or when getting a towel. The breakfast was overpriced, the front desk staff wasn’t very helpful. When I checked in she gave me my room number and key and that was it. Did not explain amenities, did not explain breakfast, did not explain where anything including the elevator was located....

« I like that there was free breakfast and parking at the facility. The staff was welcoming! »

« Great »

« All that’s terribly »

« Won't be back..not clean loud people ..staff never available when you need them..rather rude at your check in also. »

« Clean room, helpful staff, well lit, nice swimming pool, close to shopping/restaurants »

« Was very noisy, between the constant walking around in the room above us, and from what sounded like laundry machines going at night. Staff at front desk was very friendly and helpful though. Updated older building. »

« Very disappointed with this stay. We waited over 30 minutes at the front desk before anyone checked us in, and when someone finally arrived, he acted like he didn’t want to be there. After checking in, we went to the room only to find it was already occupied. We returned to the front desk and were given another room, but that one was also unacceptable. The floor was sticky, the bed looked cheap, and the sheets were soiled and had hair in them. The bathtub also had visible dirt. At that point, we...

« We stayed two nights there overall was good except when housekeeping put our sheets on the bed before we arrived the sheets were inside out and wouldn't stay on the bed when we woke up the sheets were off the bed, other then that the stay was good »

« The staff was very kind. The room doesn’t have carpet however there was a lot of hair on the floor and in the tub. I think it’s great they have an area for people to hangout and bbq. However we were there on business and needed to rest… doesn’t make sense to have that outside of someone’s room. Again, really appreciate the staff being so kind. »

« Very pleased with my stay clean room continental breakfast! »

« Pictures are very very very misleading. Beds and bathrooms were clean. Old motel vibes in the interior, doors open incorrectly. Faucets and Handles in the shower are BAD »

« Room not cleaned very well. Beds were not changed when room cleaned. Trash only emptied in bathroom. When checked in late at night worker not friendly, never mentioned me being IHG member. Only told us where elevator was »

« The property itself was horrible not clean smelled of cigarettes homeless man in parking lot peeing then he was in the lobby We left an hour after checking in Stains on sheets ceiling was cracked and collapsing. Ice machine was broken out of order AWFUL »

« Really nice desk lady working on evening, helpful and very pleasant »