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Avis sur Holiday Inn Express Inn & Suites Searcy, an IHG Hotel

2.5 out of 5
Holiday Inn Express Inn & Suites Searcy, an IHG Hotel
3660 Ferren Trail, Searcy, AR

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 200 avis sur 336." "
Note des voyageurs de 8 (Bien), d’après 73 avis sur 336." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 336." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 336." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 336." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

brittany

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is new or newly renovated and very nice. The staff was excellent. My only complaint is that the laundry is coin laundry. I use laundry services frequently and have not needed coins in years and was slightly annoyed by not being able to use my credit card. I found it odd I needed cash for the laundry, but could only purchase a soda with a card. I would stay at this property again.
Séjour de 1 nuit en mai 2024

10/10 Excellent

adrian, Marked Tree

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for a peaceful staycation.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Melanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, friendly staff, nice area
Séjour de 1 nuit en mai 2024

10/10 Excellent

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, friendly staff, good breakfast
Séjour de 1 nuit en mai 2024

10/10 Excellent

Pamela

Séjour de 1 nuit en mai 2024

10/10 Excellent

Pamela

Séjour de 2 nuits en mai 2024

2/10 Horrible

Abraham

Séjour de 12 nuits en avril 2024

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Karen

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about the property was great!
Séjour de 1 nuit en mars 2024
Réponse de HIEX, Searcy le 29 mars 2024
Karen, Thank you for your review on a recent stay with us. We love to see our loyal guests having a great experience while staying with us!!!

10/10 Excellent

Dean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a really nice quiet area. A really refreshing place to stop after a long day of driving. Staff is super nice and professional. I will definitely pick this as my next hotel.
Séjour de 1 nuit en février 2024
Réponse de HIEX, Searcy le 11 mars 2024
Dear Dean, Thank you for you review on our hotel. We love to see our loyal guests having a great experience with us. We hope to see you again soon!

10/10 Excellent

Renee

Séjour de 1 nuit en février 2024
Réponse de HIEX, Searcy le 29 mars 2024
Hello Renee, Thank you for the 5 out of 5 review from your recent stay with us! We are very happy to see you enjoyed your stay and we hope to see you again soon!

8/10 Bien

Aaron

Séjour de 1 nuit en février 2024
Réponse de HIEX, Searcy le 26 févr. 2024
Dear Aaron, Thank you for your recent review on our hotel. We are value your feedback and are happy to see you enjoyed your stay.

10/10 Excellent

Billy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place to stay
Séjour de 1 nuit en janvier 2024
Réponse de HIEX, Searcy le 26 févr. 2024
Dear Billy, Thank you for your review on your stay with us. We are so happy to see you had a great experience!! We hope to see you again soon.

2/10 Horrible

Jennifer

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Front desk personal was nice and friendly. Room was what I would expect at a low end hotel.
Séjour de 1 nuit en janvier 2024
Réponse de Operations Manager le 24 janv. 2024
Jennifer, thank you for your review of our hotel. I apologize that you did not enjoy your stay with us and would love to hear from you on what we can share with our staff to work better on. We appreciate your kind words regarding our Front Desk and take feedback seriously. We will coach our team to make the necessary changes so we can provide a better experience in the future.

10/10 Excellent

brian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice place to stay, was in the area on hunting trip, clean and close to lowes and a walmart and places to eat
Séjour de 3 nuits en janvier 2024
Réponse de Operations Manager le 24 janv. 2024
Brian, thank you for your kind words and review of our hotel. We truly appreciate reviews like yours and value your feedback. We hope to assist you again in the future.

10/10 Excellent

Luis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Has good breakfast super clean
Séjour de 2 nuits en décembre 2023
Réponse de Operations Manager le 24 janv. 2024
Luis, thank you for your review of our hotel. We truly appreciate your kind words and look forward to assisting you again in the future.

6/10 Satisfaisant

Gregory

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
We had a roach in the first room. The front desk was very receptive to switching rooms and gave us several options on the property but it’s hard to forget a roach on the wall. Unfortunately they couldn’t comp anything because we booked through Expedia which was very frustrating! Service was overall amazing and the best part of the stay. The breakfast was pretty awful with stale bagels, English muffins, and biscuits. The ‘pancake’ machine produced cardboard pucks. Breakfast was a double thumbs down from the kids. Would not pay this rate to stay here again.
Séjour de 1 nuit en décembre 2023
Réponse de Operations Manager le 24 janv. 2024
I would like to start by apologizing to you for the inconveniences you faced during your stay. The issues you had are not common and we are learning from your experience to ensure moving forward it does not happen again.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Operations Manager le 6 déc. 2023
Angela, thank you for leaving a kind review of our hotel. We appreciate your review and hope you will visit us again soon!

10/10 Excellent

Leah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Operations Manager le 6 déc. 2023
Leah, thank you so much for your find review of our hotel. We appreciate your review and hope you will visit us again soon!

10/10 Excellent

Mary

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great facility
Séjour de 1 nuit en novembre 2023
Réponse de Operations Manager le 28 nov. 2023
Mary, thank you for your kind review of our hotel! We sincerely thank you and are pleased to hear that you enjoyed your stay with us. We hope that you will visit again.

10/10 Excellent

Beth

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well appointed hotel
Séjour de 1 nuit en novembre 2023
Réponse de Operations Manager le 13 nov. 2023
Beth, thank you so much for your review of our hotel. We are pleased to know that you enjoyed your stay with us and we hope to see you again in the near future.

10/10 Excellent

Misty

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Front desk lady was very nice.
This is my 3rd stay here. The front desk lady’s are always welcoming. Rooms are updated and clean.
Séjour de 1 nuit en novembre 2023
Réponse de Operations Manager le 6 nov. 2023
Misty, thank you sincerely for your kind words and your feedback on our hotel. We appreciate you and can't wait to assist you again in the future!

10/10 Excellent

Terrie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly and breakfast is yummy!
Staff was very friendly and helpful. Breakfast was delish!! Bathroom could have been a bit cleaner. I don’t think it was cleaned during my 4 night stay. Maybe this is to be expected.
Séjour de 4 nuits en octobre 2023
Réponse de Operations Manager le 1 nov. 2023
Terrie, thank you for your review and we are so happy to know that you enjoyed your stay and our breakfast! We take great pride in knowing we did a good job and we value your feedback. We can't wait to see you again.

10/10 Excellent

Roger

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was very nice and the staff was helpful.
Séjour de 1 nuit en octobre 2023
Réponse de Operations Manager le 1 nov. 2023
Roger, thank you so much for your review of our hotel! We are pleased to know that you had a great stay with us. It is something that we take great pride in and we appreciate your feedback. We hope to see you again soon.

8/10 Bien

Abigarely

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Good a lot time to get someone in the front desk
Séjour de 1 nuit en octobre 2023
Réponse de Operations Manager le 1 nov. 2023
Abigarely, thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Don

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de HIEX, Searcy le 10 oct. 2023
Thank you for your review from your recent stay with us! We love seeing our loyal guests having a wonderful stay.

8/10 Bien

Jane

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
carpet in hallways was in need of vacuuming. Black is a terrible choice for carpet cleanliness. Exterior paint was peeling in large chunks
Séjour de 1 nuit en octobre 2023
Réponse de HIEX, Searcy le 10 oct. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share with the appropriate departments so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Bien

Lisa

It was makeup in the room when I checked in. Other than that it was nice
Séjour de 2 nuits en septembre 2023
Réponse de HIEX, Searcy le 10 oct. 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share this feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Kelsey Danielle

Séjour de 1 nuit en septembre 2023
Réponse de Operations Manager le 1 nov. 2023
Kelsey, thank you so much for your review of our hotel! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Debra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beds are not the best too soft and no extra blanket.
Réponse de HIEX, Searcy le 10 oct. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in making sure each and every guest has a great experience while staying here.

6/10 Satisfaisant

RAYMOND, Crowley

Séjour de 1 nuit en septembre 2023
Réponse de HIEX, Searcy le 10 oct. 2023
Thank you for your recent review of our property as all reviews help us evaluate how we are doing in terms of providing the best service we can to all of our loyal guests.

8/10 Bien

Lindsay

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
The staff was nice, our breakfast good and our room comfortable. Rating knocked down a little for an inoperable in room refrigerator and in room phone.
Séjour de 1 nuit en septembre 2023
Réponse de HIEX, Searcy le 10 oct. 2023
Thank you for your review from your recent stay with us. We are happy to hear you had a great stay while visiting! We do want to apologize about the refrigerator and will make sure this gets taken care of!

8/10 Bien

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice work out room
Séjour de 1 nuit en août 2023
Réponse de HIEX, Searcy le 4 sept. 2023
Thank you so much for your review of our hotel. I am happy to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit with us again.

10/10 Excellent

Nanette

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We
Séjour de 1 nuit en août 2023
Réponse de HIEX, Searcy le 4 sept. 2023
Thank you for the review and 5 out of 5 stars. We love to see our loyal guests having a great experience with us. We hope you will visit with us again.

10/10 Excellent

Loretta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel!!! Great price!
Absolutely wonderful. The lady that checked us in Sunday night was tremendous. Friendly, efficient. Wonderful outdoor pool, free chocolate chip cookies, a great breakfast!!! Good workout room (2 treadmills, stair stepper, weights and a bike). This hotel is absolutely great for the price. Will definitely stay again. Absolutely what my husband and I needed for a quick night away.
Séjour de 1 nuit en juillet 2023
Réponse de HIEX, Searcy le 4 sept. 2023
Loretta, Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

10/10 Excellent

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de HIEX, Searcy le 4 sept. 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

10/10 Excellent

Pauleen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de HIEX, Searcy le 4 sept. 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

6/10 Satisfaisant

Misty

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needs to keep front desk updated on rooms
The first room we got has no air. There was tape on the bathroom door where they had been painting. The smoke detector was laying on a chair.
Séjour de 1 nuit en juillet 2023
Réponse de HIEX, Searcy le 4 sept. 2023
Misty, Thank you for bring this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share this feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Bien

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de HIEX, Searcy le 4 sept. 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not up to Holiday Inn Express standards
I'll start by saying the front desk was very personable and professional. That's about the end of the positive things to say about the hotel in general. We've stayed at multiple IHE locations before so we weren't looking for a 5 star experience. The hotel needs maintenance and perhaps a new cleaning crew chief. It started with the hallways needing to be vacuumed. It was obvious from all of the loose debris that it had been a little while since it had been done. The bath in our room has enough issues that should prevent the room from being booked. There is severe mildew around the tub. The counters hadn't been wiped very well. It appeared the previuos guest had cut themselves shaving so there was something that looked like blood on the front of the bath cabinet. The toilet tissue roll is sitting on top of the toilet tank because the holder is missing. Apparently there had been a hook on the wall in the bathroom that is missing since some of the paint has been pulled off the wall. The tub stopper was unscrewed so it isn't working properly either. There were a couple other minor things but suffice it to say we won't be staying here again.
Séjour de 1 nuit en juillet 2023
Réponse de HIEX, Searcy le 18 juil. 2023
Dear Anonymous, We want to Thank you for taking the time to provide feedback about your experience at our hotel. I would like to start by apologizing to you for the inconveniences you faced during your stay. The condition of the bathroom is certainly not up to our standards and we apologize you had to experience that.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach/work with our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, Thank you for sharing your comments, and if I can be of any assistance to you, please contact me directly at 501.279.9991 or gm.srcrs@iconlodging.com.

8/10 Bien

Karol

Séjour de 1 nuit en juillet 2023
Réponse de HIEX, Searcy le 4 sept. 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

8/10 Bien

Monte

Séjour de 1 nuit en juillet 2023
Réponse de HIEX, Searcy le 4 sept. 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

10/10 Excellent

George

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 STARS
Lauren at the front dest was amazing! We made it into town earlier than expected and she accommodated us to check in at noon. The hotel room was so clean and so spacious! We slept so well. Awesome air conditioning in the rooms. If you’re in this part of town consider staying here. It’s amazing!
Séjour de 1 nuit en juin 2023

10/10 Excellent

Ried

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good clean stay. Convenient. Pleasant efficient staff. Very smooth check-in.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Rebecca

Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Erika

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The pool was gross. We first pulled out a sandwich wrapper and foam block that was inside a packing box. Then once we got in and were swimming there was a bandaid and cigarettes in the bottom of the pool. We immediately got out. We told two staff members so they could get it cleaned for future guests hopefully.
Séjour de 1 nuit en juin 2023
Réponse de HIEX, Searcy le 20 juin 2023
Erika, I want to first Thank you for leaving us a review as we do value all types of feedback from our guests. Reviews allow us to make changes and/or address any issues.

10/10 Excellent

Bret

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lindsey at the front desk was awesome. The hotel was great from the breakfast to how nice and clean the rooms were.
Séjour de 1 nuit en juin 2023
Réponse de HIEX, Searcy le 20 juin 2023
Bret, Thank you very much for your review from your recent stay with us! We love to see our loyal guests having a great experience with us!

10/10 Excellent

Bret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super clean, loved the rooms, rooms clean, whole hotel is clean, Lindsey at the front desk was super helpful...super nice..had an awesome stay..
Séjour de 1 nuit en juin 2023
Réponse de HIEX, Searcy le 20 juin 2023
Bret, Thank you very much for your review from your recent stay with us! We love to see our loyal guests having a great experience with us!

10/10 Excellent

Brenda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice property. Room was wonderful. The front desk even called when we were there for about an hour to make sure the room was ok and to see if we needed anything.
Séjour de 1 nuit en juin 2023
Réponse de Operations Manager le 7 juin 2023
Brenda, we are so glad that you enjoyed your stay with us! Our staff takes great pride in knowing we were able to make your time with us pleasant and comfortable. We hope to see you again soon!