We were very excited to stay in this home over Christmas with family coming in from out of state. First the lock instructions were wrong - they talked about the code on the keypad, and this did not work after many tries. We had to call in, and it turned out we had to get a key to open the door. Then when we got in, the cleaning was not done after the previous guests. The house was dirty, the garbage full, the beds still slept in. We called again and no cleaners were available. We had to do the laundry, wash the sheets, and clean the house ourselves before our guests arrived that night. Then we realized there was no book of instructions for using the Wifi of the home. We could not connect; the access point was broken. Once again we had to call; they said they were working on it, but no one came to fix it during our 6 day stay. What else? There was no salt in the house (what vacation home has no salt?) so we had to go get some. The oven didn't work right so the food we cooked didn't come out. The tub didn't drain properly so we stood in water as we showered. I just got tired of calling and asking for more assistance. We were offered a concession on our cost but I had to ask several times for confirmation, and each time had to reintroduce ourselves to a new customer service person. This is in a great location and we were happy to see the Sound each day. We were not asking for extra things - just the basics of a stay. Cleanliness, wi-fi, a working lock, people to come fix things.