Property is absolutely beautiful. Check in was a breeze. Communication with the host and property manager was easy and they responded promptly. House was not thoroughly cleaned and we actually cleaned more once we were there. Lots of cobwebs and small debris on floors throughout the house. We did have an issue with a busted pool heater, that was replaced on the second day. Hot tub said bAlso the elevator had an issue and maintenance had to come out and restart it. On the 2nd night one of the house guests thought she seen a cockroach but wasn’t sure, by the 4th night it was confirmed and they were in the backsplash. Sent a video/pictures to the Property manager And they had pest control come out to spray for them. We left for the day while pest control was supposed to come but when we got back at 5pm they still haven’t been there. Property manager did communicate with me on when they were trying to get there, it just wasn’t working out that way. They showed up right as we were coming back, we were trying to be gone so the kids didn’t have to know what was going on. Needless to say that didn’t happen and now they know we had a week had a week vacation in Tennessee in a house with roaches. One of the house guests and family was going to leave a day early because they were scared to bring them home. The manager said this is the first time they have had bugs, and not sure how long they have been there. Other than that bedrooms, bathrooms, game room, theater room are all great.