Checked in on 12/23 around 6PM. for a 4 night stay
Was assigned a room, and I asked if there was higher floors available. NONE was available
Went to my assigned room, and the room smell was just foul. Smells like bad plumbing or someone use the bathroom not too long ago..
Called receptionist about the smell, they came up and brought us to a higher floor that we originally requested.
This is unacceptable for a $350+ a night room in Shanghai, In a city where I have plenty of other options.
1. The lack of sincere accommodation to my request especially on a 4 day stay.
2. The awful smell, how are rooms released to customer with that smell??