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Bewertungen von Shurland Hotel

3 out of 5
Shurland Hotel
81 High Street, Eastchurch, Sheerness, England

Bewertungen

6.4
32 von insgesamt 153 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
46 von insgesamt 153 Gästebewertungen haben eine Bewertung von 8 - Gut" "
21 von insgesamt 153 Gästebewertungen haben eine Bewertung von 6 - Okay" "
22 von insgesamt 153 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
32 von insgesamt 153 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.2/10

Sauberkeit

7.2/10

Personal & Service

7.0/10

Ausstattung

6.6/10

Zustand der Unterkunft

6.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Jon, Berlin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Neu Renoviert und neues Management
Klein und Ruhig. Super Service. Freundliches Personal. Supermarkt gegenüber. Parkplätze.
Aufenthalt von 2 Nächten im Juni 2018

8/10 – Gut

Alan

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The hotel was in a great location for getting about, and the hotel is lovely but just needs a bit of TLC in a couple of places. Other than that, the people in the 3 rooms I booked are all happy with our stay
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Alla

Gut: Ausstattung
Ok
Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Lucy

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very basic room. Very dirty bathroom - dusty edges and sticky floors. Lighting was awful - no bed side lamps and bright bulbs. Our room was above the londis which has a beeping door whenever anyone opens it.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Alla

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Evrefing
Aufenthalt von 3 Nächten im März 2024

6/10 – Okay

Christine

Gut: Personal & Service
The staff were friendly and welcoming, stayed in room 16 nice size,but no heating was on and felt chilly in the room,the bed was classed as a king-size its more a small double. The bathroom was a nice size with a jacuzzi bath but the jacuzzi wasn't working which wasn't a problem for me, there was tea and coffee facilities in the room ,there was no noise from the pub that i heard . Would i syay again probably as it was cheap and cheerful.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Garry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely place to stay if you like it quiet, staff so friendly and room was really nice and clean. Enjoyed our stay.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Karen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are fabulous , very friendly and enjoy making their guests feel special. Had a great stay, will be back
Aufenthalt von 3 Nächten im März 2024

8/10 – Gut

Colin

Mit der Familie gereist
Gut: Ausstattung
Our suite was fantastic. The manager was very attentive his staff was new and learning. The bar not having draught beers was poor. The spa and jacuzzi was great. Breakfast was 50/50 evening food was filling.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

g

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Christine

Mit der Familie gereist
Gut: Personal & Service
A warm and friendly welcome. Hotel met our needs.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Jackie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me and my Sister stayed for one night and the staff were very kind and ever so helpful. Lovely room and it was just what we needed for a couple of days in Leysdown. Very reasonable priced. We will definitely go back there again.
Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

Sonja

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Room was cold, no jacuzzi bath as advertised, smaller bed than stated. Uncomfortable bed. Breakfast was meant to be included but we got told we had to pay £5 each… If you are looking at staying here I highly recommend taste buds the burger van across the road does breakfast, chips, burgers and even steak!!
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

timothy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Free membership to the gym and sauna
Aufenthalt von 2 Nächten im September 2023

4/10 – Schlecht

Barbara Ruth

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
Doors missing on cupboards. Walls paper thin. Kept awake most of the night from the sounds of the couple next door having sex. Also beds were very lumpy
Aufenthalt von 1 Nacht im September 2023

2/10 – Ungenügend

Temi

Aufenthalt von 1 Nacht im September 2023

6/10 – Okay

Joe

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The hotel itself seemed ok but we were only there one night and didnt spend a lot of time there. The bed sheets were clean but the room itself wasnt. It looked like years of thick grey dust built up on the light fitting, floor needed hoovering too. Staff were friendly and helpful. Ok for a very short stay if your not expecting much
Aufenthalt von 1 Nacht im September 2023

2/10 – Ungenügend

Tammy selina

Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Perfectly serviceable no frills accommodation
Given previous reviews, I was pleasantly surprised by our stay at the Shurland. Yes, the room was basic and a bit tired but it was perfectly serviceable and the staff were very pleasant, attentive and helpful. Our ensuite was spotless, and bedding and towels were clean and fresh. Our room faced the road (with a view of the castle pub) so there was quite a bit of noise from the street, but this was not the fault of the hotel. We can't comment on breakfast (we didn't eat in the hotel) nor the spa or gym (these facilities were closed during our stay). If you're looking for a luxe stay, The Shurland is probably not the venue for you - but as a place to sleep, it was perfectly fine!
Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

sandra

Aufenthalt von 2 Nächten im Juli 2023

6/10 – Okay

Donna

Geschäftlich gereist
Needs tlc
Wasn’t as bad as other reviews made out. A pleasant chap on reception, although communication was a little tricky, we got there through a bit of charades, the room was dated and there’s no bar/restaurant as advertised. In our room the Tv was fixed to the wall where you couldn’t watch it from the bed. Towels smelt musty. A budget hotel, ok for an overnight stay if on business. I’d be well upset if I was on holiday!!
Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Elaine

Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Jegor

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean hotel rooms , big gym and nice jakuzzi :)
Aufenthalt von 1 Nacht im Juni 2023

2/10 – Ungenügend

Paul

Aufenthalt von 1 Nacht im Juni 2023

6/10 – Okay

Vicky

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023

4/10 – Schlecht

Maisy

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Terrible!
Had used this hotel previous and had a good stay. Arrived this time, checked in and went to room and very quickly turned around and checked out. Room was dirty and grubby. There was only one pillow on a double bed. didn't do a full inspection as i saw enough straight away. went back to reception and aired my complaint to be greeted with "oh Ok then" no apology, no trying to sort the issue or offer of a different room. He really didn't care. I since put a complaint in via Hotels.com and asked for a refund as never stayed as it was that bad and they haven't been helpful either.
Aufenthalt von 1 Nacht im Juni 2023

2/10 – Ungenügend

Clive

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023

2/10 – Ungenügend

Sanna

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I got bites around my ankles as soon as i got into the room, floor had not been vacuumed, cups were dirty, bathtub needed a scrub. Really disappointed.
Aufenthalt von 1 Nacht im Mai 2023

2/10 – Ungenügend

Michelle Sator

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023

4/10 – Schlecht

Ian

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023

4/10 – Schlecht

Danny

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Restaurant and bar not open even for guests nowhere to eat atound hotel
Aufenthalt von 1 Nacht im April 2023

2/10 – Ungenügend

Steven

Verbesserungswürdig: Personal & Service
Rubbish will never book again
Hotel was clean but dated. Service was not good booked room with buffet breakfast but never got any breakfast even after showing our confirmation Evening receptionist was polite but daytime one was quite rude. Asked for owners contact details to complain but was told he did not know who owner was. Not very helpful so left without breakfast as restaurant was locked and they had no intention of providing any food. Bar was there but could not use
Aufenthalt von 1 Nacht im April 2023

6/10 – Okay

Lucy

Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Jean

Gut: Zustand der Unterkunft und Komfort des Zimmers
Nice room , bed very comfortable. The man at reception was very helpful .
Aufenthalt von 1 Nacht im März 2023

8/10 – Gut

Melvina

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very clean and comfortable bed. Emmanuel was a very kind and helpful staff.
Aufenthalt von 1 Nacht im März 2023

2/10 – Ungenügend

Poppy

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Worst hotel in the country (Black Mould)
This is the worst hotel I have ever stayed at by far. Black mold on the windows of the honeymoon suite, Jacuzzi bath that is broken. Very squeaky four poster bed. When highlighting to the manager the cleaning staff became abusive. The receiption staff tried to charge 5 pounds per person for breakfast which was included in booking. There is no hot food available for breakfast only stale crumpets and muffins, Dirty glasses and cutlery. The manager stated the locals are happy with the condition of the rooms which will explain what sort of people stay and work at this hotel. Avoid at all costs if you want a clean healthy night stay. Avoid taking your children here as it would be damaging to there health and given the abusive behaviour from the cleaners when trying to speak with manager it would not be suitable for a yound child to see or hear that behaviour from an adult. Due to Corona virus you would think there are measures in place to ensure the hygeine is the top priority. Hotels have refused to give a refund
Aufenthalt von 1 Nacht im Februar 2023

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The stay was great lovey spacey rooms comfortable bed. Easy to get to breakfast was Lovelly.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von The Shurland Hotel Team am 6. Feb. 2023
Thank you for staying with us.

8/10 – Gut

nick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft

2/10 – Ungenügend

Andrew

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von The Shurland Hotel Team am 6. Feb. 2023
Thank you for staying with us.

2/10 – Ungenügend

Lee

Aufenthalt von 2 Nächten im Dezember 2022

2/10 – Ungenügend

Kay

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von The Shurland Hotel Team am 28. Nov. 2022
Thank you for staying with us.

6/10 – Okay

Troy, Caboolture

Gut: Sauberkeit und Personal & Service
The hotel room and the staff were great. However, the attached restaurant didn’t have any food so was shut. The diners around the place were shut on a Tuesday or took cash only. In the end I bought a jar of Nutella and bread to make dinner. The gym while functional was very dated. The general impression I got was that sheerness is a very low income area.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von The Shurland Hotel Team am 28. Nov. 2022
Thank you for staying with us.

6/10 – Okay

Warren

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von The Shurland Hotel Team am 28. Nov. 2022
Thank you for staying with us.

8/10 – Gut

Chris

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2022

2/10 – Ungenügend

Keaton

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was so bad I rebooked hotel and are fighting for a refund which you guys are meant to be chasing it up I had blood mould and dirty marks all over the pillows and I had a hole in the bath which was sharp it was all dirty in the bath toilet roll holder hanging off the wall it’s unacceptable for £180
Aufenthalt von 3 Nächten im September 2022
Antwort von The Shurland Hotel Team am 20. Sept. 2022
Sorry for any inconvenience caused.

2/10 – Ungenügend

Tina

Aufenthalt von 1 Nacht im September 2022
Antwort von The Shurland Hotel Team am 20. Sept. 2022
Sorry for any inconvenience caused.

2/10 – Ungenügend

Michael

Aufenthalt von 1 Nacht im September 2022
Antwort von The Shurland Hotel Team am 20. Sept. 2022
Sorry for any inconvenience caused.

8/10 – Gut

Alexandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great for the price
Pros: Clean and tidy, good value. Cons: double bed mattress a little thin, our family room overlooked the bar area (but thankfully no one was partying that night), and no breakfast included. Overall a decent no frills stay.
Aufenthalt von 1 Nacht im August 2022
Antwort von The Shurland Hotel Team am 30. Aug. 2022
Thank you for staying with us.

4/10 – Schlecht

kenneth

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Three star don't think so.
we stayed in the same room (3) last October so most of these observations are the same as then. Bathroom, mould in shower tray, handle missing from inside of shower door, toile roll holder broken just a screw sticking out, towel rail would be nice to be able to reuse towels cupboard door needs replaced, Bedroom, mirror light not working, only one bed side cabinet, no bed side lights. mismatched cups, walls full of holes, large fan was supplied but it was filthy, and lack of sockets, bedding was clean but marked, tv remote not working tv held in cabinet with 4 exposed screws, door closers need adjustment need to be superman to open the door. Bar, prices are extortionate and canned beer (john smiths) same round over the road (draught john smiths) £5 cheaper, breakfast buffet was well stocked unlike last October, but still no chef we have family experience of four visits over the past 3 years and there as never been a chef, so no cooked breakfast available. in the early morning before doors are opened there is a musty smell. The purpose of our visits was to see family, and this visit a bereavement so we no longer need to visit. Thank goodness.
Aufenthalt von 2 Nächten im August 2022
Antwort von The Shurland Hotel Team am 30. Aug. 2022
Thank you for staying, sorry for any inconvenience.