6/10 Satisfaisant
Jody B., Punta Gorda, FL
15 nov. 2024
Les points forts : Propreté
Great Location & Clean, but Failure to stand behind experience
This property is in a great location for experiencing the historic center of Siena. Siena is a good base to explore Tuscany villages, wineries, etc.
We found the property mostly as described. It was clean and functional with expected amenities.
The following would be helpful adds:
. More clear instructions about finding the apartment once you have the keys. Had to text host to find it.
. Guests should know there are 88 steps up. Description states 3rd floor, but in this old building, that's meaningless.
. Prepare a binder with helpful information: dining, grocery and other area highlights.
. Host should share that suggested soccer stadium parking ok, but towing occurs around game days.
Our Issues:
. Hot Water: on-demand hot water heater worked only for 3 showers (for 4 people, 5 nights). Worked with host over text to try solve, but turned out to be mechanical. For last morning, we were allowed to use the shower in a next door apartment.
. We requested a partial refund (20%) for the cold water inconvenience. Up to this point, host communication was good. Now went silent, with no response to follow-ups.
We understand that mechanicals can fail now and then. We also feel a partial refund is fair request to show the host stands behind the experience.
To top it off, attempts to work with VRBO after have been frustrating. Two different customer service agents, one a supervisor, promised they'd contact the host and provide email updates. Have heard nothing after several days.
Jody B.
Séjour de 5 nuits en octobre 2024