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Avis sur YOTEL Singapore Orchard Road

4 out of 5
YOTEL Singapore Orchard Road
366 Orchard Road, Singapore

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 537 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 310 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 93 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 1004." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

2/10 Horrible

Franck

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Chambre minuscule et services deplorable
Séjour de 2 nuits en février 2024
Réponse de Brendan le 28 févr. 2024
Hi Franck, we appreciate your feedback. The sleek and compact design of our rooms was inspired by first-class air travel and we do our best to ensure that our visitors know just what to expect of us before their stay by including room descriptions, dimensions and photos on all websites. I'm sorry you did not find the service up to your expectations. I would be happy to receive additional information so that I may follow up on any negative interactions you had during your stay. Kind regards, Brendan Daly, General Manager

10/10 Excellent

Christian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’hôtel est bien situé, très propre et très calme. Facilité d’accès en transport en commun. Les chambres sont insonorisés.
Séjour de 5 nuits en novembre 2023
Réponse de Valerie le 14 déc. 2023
Hi Christian, Thank you for your review. We are glad that our hotel's premium location was one of the few aspects that you like about YOTEL.We hope to have you back soon. Kind regards,Valerie ChiaMarketing Coordinator

8/10 Bien

hank

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient place
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Valérie Martine Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel agréable, propre, calme, facile d’accès proche des wallmart et de station MRT, seul bémol si vous arrivez avant 15h on vous demandera un surplus non négligeable 100$ afin d’accéder à votre chambre.
Séjour de 3 nuits en novembre 2023
Réponse de Aliff Ajis le 23 nov. 2023
Hi Valérie,Thank you for the review. We are glad you had a great overall experience. Kind regards,Aliff AjisMarketing Manager

6/10 Satisfaisant

SOUBEYRAN

Les points forts : Propreté et personnel et service
-
Séjour de 3 nuits en novembre 2023
Réponse de Aliff Ajis le 12 nov. 2023
Hi there,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Frédérique

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Andy

Séjour de 2 nuits en mai 2023
Réponse de Amelia le 1 juin 2023
Hi there,Thank you for choosing to stay at YOTEL Singapore. We are glad to hear that you had a comfortable stay. We hope to welcome you back with us soon!Kind regards,Amelia LeeMarketing Coordinator

10/10 Excellent

Meabh

Séjour de 5 nuits en mars 2023

10/10 Excellent

Jean-Didier

Séjour de 2 nuits en janvier 2023

4/10 Médiocre

Justine

Les points faibles : Propreté
On est très déçu cette année, la Clim dans la chambre
Séjour de 4 nuits en septembre 2022

6/10 Satisfaisant

Justine

C’est formidable près des centre commerciaux, mais services hôte c’est nul , la chambre ménage tout les 3 jours
Séjour de 3 nuits en septembre 2022

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2021

8/10 Bien

Kai-Uwe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Schönes Hotel welches zentral an der Orchard Road liegt. Gutes Frühstück. Zu Stosszeiten kann es zum Frühstück eng werden.
Séjour de 3 nuits en mai 2024

8/10 Bien

Akika

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
There's plenty space for business trip.But I was a bit worried that there was a bit of burrish in the room that wasn't mine. There are many types of breakfast so it's hard to choose what I want.Overall, I enjoyed my stay and felt safe and in a good location.
Séjour de 3 nuits en mai 2024
Réponse de Valerie le 23 mai 2024
Hi Akika, Thank you for taking the time to write your review. We are glad that you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

koji

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Valerie le 23 mai 2024
Hi Koji,Thank you for taking the time to rate us. We are glad to know that you had a good experience in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Valerie le 23 mai 2024
Hi Nancy,Thank you for taking the time to rate us. We are glad to know that you had a good experience in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Value
Séjour de 3 nuits en mars 2024
Réponse de Valerie le 23 mai 2024
Hi Stephen,Thank you for taking the time to write your review. We are glad that you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

6/10 Satisfaisant

Tessie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's small and no breakfast included during the stay.
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

Lawrence

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
The foam base mattress was so hard and not allow body heat to dissipate easily . my wife and I were sweating and wake up frequently. This has seriously affect our sleep quality and when we wake up next day our body were aching.
Séjour de 4 nuits en mai 2024
Réponse de Aliff Ajis le 19 mai 2024
Hi Lawrence,We thank you for sharing your comments. We usually get fantastic feedback about our beds and mattresses, however we understand a good night’s sleep is subjective and apologise that it didn’t meet your expectations. Rest assured, your feedback has been taken seriously and we will look into it.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

tenzin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My parents really loved the area. It was peace and quiet. The staff are all professional and helpful and friendly.
Séjour de 3 nuits en mai 2024
Réponse de Valerie le 23 mai 2024
Hi Tenzin,Thank you for your kind review. We are glad that you had a comfortable stay with us. The crew takes pride in ensuring the best experience for our guests and we can't wait to have you return for another great stay soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Chitra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was as we expected.
Séjour de 6 nuits en mai 2024
Réponse de Valerie le 23 mai 2024
Hi Chitra, Thank you for taking the time to write your review. We are glad that you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Bien

Catherine

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Perfect for a solo traveler. The room was small but had everything I needed. Perfect location for transportation, shopping, and dining.
Séjour de 3 nuits en février 2024
Réponse de Valerie le 16 mai 2024
Hi Catherine,Thank you for taking the time to write your review. We are glad that you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

6/10 Satisfaisant

Erin

Les points forts : Équipements
Some amenities in room were dirty, like bath towels, floor mat and the dust bag for hair dryer
Séjour de 6 nuits en mai 2024
Réponse de Aliff Ajis le 19 mai 2024
Hi Erin,I’m sorry for the inconveniences you experienced during your recent stay. Your satisfaction is of utmost importance to us, and it's truly disheartening to learn that we didn't meet your expectations. Rest assured your feedback has been sent to the relevant department heads for follow up.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Thimira

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient, clean rooms and great service.
Séjour de 8 nuits en avril 2024
Réponse de Valerie le 23 mai 2024
Hi Thimira,Thank you for taking the time to write your review. We are glad that you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Bien

Kazunari

Les points forts : Propreté
便利で使いやすいが狭い。
Séjour de 3 nuits en mai 2024
Réponse de Valerie le 16 mai 2024
Hi Kazunari,Thank you for taking the time to write your review. We are glad that you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

2/10 Horrible

Bobby

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No good
Séjour de 1 nuit en mai 2024
Réponse de Brendan le 20 mai 2024
Hi Bobby, I'm sorry to see you didn't enjoy your stay. If you wish to share more details of your experience, I can further investigate. Kind regards, Brendan Daly, General Manager.

10/10 Excellent

PETER

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Valerie le 13 mai 2024
Hi Peter, Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Dikran, Naccache

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 5 nuits en mai 2024
Réponse de Valerie le 13 mai 2024
Hi Dikran, Thank you for taking the time to write your review and it sounds like you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente ubicación y nos encanto el diseño de la habitación y todo muy moderno
Séjour de 3 nuits en avril 2024
Réponse de Valerie le 13 mai 2024
Hi Sara, Thank you for the review. We are glad that our hotel's premium location was one of the few aspects that you like about YOTEL.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

4/10 Médiocre

Carlon, Austin

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Brendan le 13 mai 2024
Hi Carlon, I'm disappointed you didn't seem to enjoy your stay based on your rating. If you would like to provide additional information regarding your stay, we can investigate further. Kind regards, Brendan Daly, General Manager

10/10 Excellent

Kristen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly and helpful and the location was very central to lots of shopping and close to the Orchard MRT station. Room was very clean and comfortable. Would definitely recommend!
Séjour de 3 nuits en mai 2024
Réponse de Valerie le 13 mai 2024
Hi Kristen, Thank you for the review. We are glad that our hotel's premium location was one of the few aspects that you like about YOTEL.We are also glad that you had a good overall experience during your stay with us. We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

IRMA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful with the late check in check out late, affordable price and nice breakfast
Séjour de 1 nuit en mai 2024
Réponse de Valerie le 13 mai 2024
Hi Irma, Thank you for taking the time to write your review and it sounds like you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Bien

Hitomi

Voyage en famille
Les points forts : Propreté
部屋がとても小さく、スーツケースを開けるのも一苦労だったが、立地は抜群に良い。ホテルは全体的に綺麗で朝食も美味しく、満足でした。
Séjour de 3 nuits en avril 2024
Réponse de Valerie le 16 mai 2024
Hi Hitomi, Thank you for taking the time to write your review. We are glad that you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Bien

Osuke

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
オーチャードロードの大きな交差点から伊勢丹デパート側に少し入ったサイバーぽさのあるモダンなインテリアのホテル。客室は狭いがベッドの寝心地が良かった。IONや高島屋、パラゴン、サマセットのモールにも徒歩で行けるので便利だった。
Séjour de 2 nuits en avril 2024
Réponse de Valerie le 16 mai 2024
Hi Osuke, Thank you for taking the time to write your review. We are glad to hear that you enjoyed our unique concept of smartly-designed rooms.We are also in fact centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel. We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay at Yotel Singapore was absolutely stellar! The check-in process was a breeze—quick and efficient, getting me to my room in no time. The staff were outstanding, always on hand to help with a smile, enhancing the experience with their attentive service. The rooms are a modern design and are equipped with everything needed for a comfortable stay. Its prime location provides easy access to nearby shops and transport, making exploring the city a hassle-free experience. Yotel Singapore will definitely be my go-to accommodation for future visits! Highly recommended!
Séjour de 3 nuits en mai 2024
Réponse de Aliff Ajis le 6 mai 2024
Hi Alexander,Thank you for sharing your review. It's with positive feedback such as yours that we are able to continually strive to improve our facilities and service. We are glad to hear that you had a great overall experience with us.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Andrew, Grangemouth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only hiccup we had was at check in, had to get help paying due to machine not working and we ended up getting double charged for early check-in, however the hotel noticed and refunded without any input from me so absolutely no issue. The room is very small and if sharing as a couple be comfortable with each other as the bathroom offers no privacy and if part of larger trip managing large suitcases was a challange. But the location and facilities and breakfast were all great so overall a great experience, would stay again and would recommend.
Séjour de 4 nuits en avril 2024
Réponse de Aliff Ajis le 6 mai 2024
Hi Andrew,Thank you for the review. Indeed we are centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel. Kind regards,Aliff AjisMarketing Manager

8/10 Bien

Jacqueline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Small, compact rooms. Excellent lobby staff. Overall, very clean. Shower lukewarm ( not hot). Excellent location and good value for short stay in Singapore.
Séjour de 4 nuits en avril 2024
Réponse de Aliff Ajis le 6 mai 2024
Hi Jacqueline,Thank you for taking the time to write your review and we are glad to hear that you enjoyed your experience on our unique concept of first-class air travel with our smartly-designed rooms.Kind regards,Aliff AjisMarketing Manager

8/10 Bien

Sebastian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Wir waren sehr zufrieden mit der Unterkunft. Haben auch ein Zimmer in oberer Lage bekommen, wie ich angefragt hatte. Was gestört hat war der Lüfter im Bad, der dauerhaft an war und sich nicht abstellen lies. Viel Platz war leider auch nicht, hatten gerade so die 2 großen Koffer unterbringen können. Der Rest war super 👍
Séjour de 3 nuits en avril 2024
Réponse de Aliff Ajis le 6 mai 2024
Hi Sebastian,Thank you for the review. We are glad you had a great overall experience.Kind regards,Aliff AjisMarketing Manager

8/10 Bien

Hiroyuki

Séjour de 2 nuits en avril 2024
Réponse de Valerie le 23 mai 2024
Hi Hiroyuki,Thank you for taking the time to rate us. We are glad to know that you had a good experience in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

CHIA-CHIH

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
交通方便,入住與退房都很快速
Séjour de 3 nuits en avril 2024
Réponse de Valerie le 2 mai 2024
Hi Chia Chih,Thank you for taking the time to write your review and it sounds like you had a good overall experience during your stay with us.Kind regards,Valerie ChiaMarketing Coordinator

4/10 Médiocre

Wandia

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room was a little smelly. Self check-in/ out was impersonal and there was a long checkout line. The staff was doing their best but they were stretched to the hilt and looked stressed. One generosly called me a cab and went out of his way to make sure I was ok.which is the only reason I didn’t rate this place a 1 star. Overall if I'd started with this hotel I'd have hated my stay in Singapore. Thankfully I only stayed here on my last night.
Séjour de 1 nuit en avril 2024
Réponse de Brendan le 13 mai 2024
Dear Wandia, thank you for taking the time to share your feedback. I am disappointed there were several aspects of your stay that you did not enjoy. I have shared your comments with the relevant department heads for review and action. I'm pleased one of our staff was able to assist you and arrange the taxi for you. Kind regards, Brendan Daly, General Manager

10/10 Excellent

Lea

Séjour de 6 nuits en avril 2024
Réponse de Valerie le 23 mai 2024
Hi Lea,Thank you for taking the time to rate us. We are glad to know that you had a good experience in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Bien

Narumi

Séjour de 3 nuits en avril 2024
Réponse de Valerie le 23 mai 2024
Hi Narumi,Thank you for taking the time to rate us. We are glad to know that you had a good experience in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

6/10 Satisfaisant

Monica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Posizione, vista dalla camera , molto comodo purché vicino alla metro. Lr camera , anche se descritto, sono davvero piccole
Séjour de 3 nuits en avril 2024
Réponse de Aliff Ajis le 3 mai 2024
Hi Monica,Thank you for the review. Indeed we are centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel. Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Shengfan

Séjour de 3 nuits en avril 2024
Réponse de Valerie le 23 mai 2024
Hi Shengfan,Thank you for taking the time to rate us. We are glad to know that you had a good experience in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Bien

fatima

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Wholesome experience
Séjour de 3 nuits en avril 2024

10/10 Excellent

Jeff

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 3 nuits en avril 2024

10/10 Excellent

howchee, Bayan Lepas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
city center near orchard
Séjour de 1 nuit en avril 2024

10/10 Excellent

Qing, Irvine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 3 nuits en avril 2024
Réponse de Valerie le 26 avr. 2024
Hi Qing, Thank you for the review. We are glad that our hotel's premium location was one of the few aspects that you like about YOTEL.Kind regards,Valerie ChiaMarketing Coordinator

8/10 Bien

Clemente

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hot water did not work in my sink or shower. Engineering came to fix it "they said", but it still did not work in my sink and in the shower I had to use the hand held handle. The hot water did not come out from the ceiling rain shower. Also, a bit noisy with kids running in the hallway up and down.
Séjour de 4 nuits en avril 2024